2015 Management Report Area of Safety and Prevention Guàrdia Urbana Barcelona city police Contents 6 1. Relevant facts 30 2. Resources 44 3. Indicators 1 Relevant facts 1. Relevant facts 1.1 Community relations The Guàrdia Urbana (GUB) has continued holding meetings with city groups and asso- ciations. The measure is aimed at establishing a dialogue for explaining the work being carried out by the police and finding out the problems that the public are concerned about. Some of the more significant sectors were: the elderly people and young people; representatives of the economic, tourism and commercial sectors, and cultural, leisure and sports associations. It is at these meetings that citizens and associations state the problems they have de- tected, which are then analysed and dealt with by the Guàrdia Urbana from an opera- tional perspective to provide a response before disputes start to arise. The Guàrdia Urbana held 6,726 meetings in 2015. 6 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police 1.2 Preventing accidents A year on and fighting against accidents was once again one of the Guàrdia Urbana’s priorities. The force responded to a total of 9,096 accidents with victims in 2015, rep- resenting an increase of 3.78% on the previous year (2014). There were 27 traffic-accident fatalities during that period, 12.9% fewer than in the pre- vious year. Also highly significant was the fall in the number of seriously wounded peo- ple, down by 20.72%, whereas the number of people with minor injuries rose by 4.28%. The last decade saw a fall not just in the number of accidents with victims in the city but also in the number of injured people and fatalities. The 27 fatalities in 2015 represented the second lowest figure since accident statistics had been taken. The first direct cause of accidents, lack of attention at the wheel, increased by 5.65% compared to the previous year. The second cause, improper turns, rose by 9.54%, fail- ing to keep to minimal safe distances dropped by 2.93% and, finally, disobeying traffic lights, which went up by 5% that year. The two collectives with the highest fatality rates were motorcyclists and pedestrians, representing 63% and 22.2% of all fatalities respectively. Although motorcyclists were the collective with the highest number of serious injuries, it should be noted that this number had dropped by 37.80% compared to 2014. By contrast, the number of seriously injured cyclists had doubled from six to twelve. The Guàrdia Urbana carried out several large-scale controls throughout the year to re- duce the rate of alcohol- and drug-related accidents. Despite that, there was a 10.53% 7 increase in alcohol-related accidents. Relevant As for the number of drivers involved in accidents with victims caused by driving under facts the effects of toxic drugs or medicines, this dropped by 40%. 2015 Management Report Note too the 25.45% fall in the number of speeding-related accidents. Guàrdia Urbana The Guàrdia Urbana’s Accident Research and Prevention Unit and the Councillor’s Office Barcelona city police for Mobility continued to work together to detect accident black spots in the city and apply corrective measures that enabled a reduction in accident risks. Accident black spots are areas where there are more than ten accidents with victims a year. Work went ahead in 2015 on 49 accident black spots, where a total of 711 accidents occurred. The Guàrdia Urbana brought in extra controls to detect drivers driving under the effects of alcohol and drugs, putting special emphasis on drivers of motorcycles and mopeds. Following the line set out under the Local Road Safety Plan, work was also carried out on corrective measures and changes in behaviour patterns, and priority was given to cam- paigns for parking and driving vigilance at junctions to prevent risky behaviour through speed and MOT checks. Work went ahead in 2016 on 67 accident black spots, where a total of 931 accidents occurred. Barcelona signed its first big citizen agreement in January, together with some twenty organisations, for a Barcelona without motorcycle accidents. This agreement strength- ened the city’s commitment to combating two-wheeled motor-vehicle accidents. 8 Main causes of accidents: Relevant facts Other 2,207 2015 Management Lack of attention while riding 1,495 Report Guàrdia Turning recklessly or without checking 1,125 Urbana Barcelona city police Not respecting safe distances 1,095 Ignoring traffic lights 837 Changing lane without checking 703 Cause not determined 701 Not respecting pedestrian crossings 577 Ignoring other signals 355 1.3 Operation Network One of the Guàrdia Urbana’s priority measures is Operation Network, which was first started in 2011, with the aim of preventing crime in the city’s metro system. Guàrdia Urbana police officers had been carrying out joint patrols with the Mossos d’Esquadra [Catalan regional police] ever since along several points of Barcelona’s suburban rail- way network. These patrols were established as an important joint deployment that has proved to be an effective tool in the fight against criminals operating on the under- ground and the (FGC) urban lines. The measure was strengthened over the summer months, during the night and the early morning service hours to ensure safety and civic behaviour, and to boost preventive and deterrent action in these spaces. The specific goals of this service were to increase crime prevention and public safety, as well as to improve the perception of safety and tranquillity among metro users and reduce anxiety over pickpocketing in crowds. 9 The operation also allowed officers to warn against, correct and report municipal-byel- Relevant aw violations committed in the metro. facts 2015 Management There were 15,720 instances of patrol services in 2015, down by 1.30% on the previous Report year. Guàrdia Urbana Barcelona city police 1.4 Operation Summer Barcelona Council activated Operation Summer 2015 from 28 May to 30 September to make the intensive use of public spaces compatible with the local residents’ peace and quiet and to guarantee positive community life, cleaning, security and mobility. This special measure provided for coordinated additions to all municipal services, put- ting special attention on the coastal area and areas with higher concentrations of peo- ple. The Mossos d’Esquadra and the Guàrdia Urbana worked jointly to ensure positive community life and security through preventive initiatives. Particular emphasis was placed on the fight against illegal street hawking through specialised responses from 60 officers who, teamed up with the regular agents, made 63,163 charges, representing a 16.0% drop on the previous year (2014). Note that the number of calls made by the public complaining of street hawking increased by 42.3% compared to the previous year. 10 Another of the forms of behaviour affected was consumption of alcoholic beverages Relevant outside in the street. The Guàrdia Urbana processed 7,182 complaints during the months facts of June and August, 20.62% fewer than in the previous year. Note that complaint calls 2015 dropped up by 1.0%. Management Report Guàrdia Urbana Barcelona city police The Beach Group was finally consolidated thanks to its good results during the year. Officers carried out patrols to prevent pickpocketing and any other illegal activity, such as street-hawking or unauthorised services. The Beach Group officers rescued 51 people from the sea during the period from June to August, five times more than in the previous year. They also attended to twice the num- ber of people at breakwaters, amounting to over 9,000. There was a 50% rise in the number of charges for unauthorised activities, such as mas- sages and street-hawking, and over 100,000 drinks were confiscated, 53% more than in 2014. 11 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police 1.5 Special measure for ensuring positive community life Once the warm weather arrived, the City Council launched its preventive measures to ensure positive community life in the areas whose public spaces were expected to at- tract large numbers of people. Hence the implementation of two measures in the dis- tricts of Gràcia and Ciutat Vella, to strengthen the security services. Operations in Gràcia The Guàrdia Urbana launched a measure for watching over public spaces in the city’s main squares and streets, which reached its peak during the Gràcia Festival from 15 to 21 August, with a special operation during the festivities involving mixed Guàrdia Urba- na and Mossos d’Esquadra patrols. The security forces were beefed up, as in previous years during the festival, to ensure the event went on smoothly and safely. During the late-evening period, the officers coordinated additional foot patrols in the district’s five main squares, with the operation extended from Thursday to Sunday, when larger crowds of people gathered. The measure aimed to combat the consumption and street hawking of alcoholic drinks, boosted by breathalyser testing posts on the district’s access streets, as well as the playing of musical instruments in public spaces. The Guàrdia Urbana also supported the district’s technical services in monitoring closing times and occupation of public space by premises that attract large crowds. 12 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police Operations in Ciutat Vella Ciutat Vella saw a series of priority-response spaces marked out where daytime civic officers worked with additional police support that was particularly active from Thurs- days to Sundays to prevent security and civic-behaviour incidents. The Guàrdia Urbana went into action to combat petty crime as well as disturbances to positive community life, such as alcohol consumption on the street, urinating or defeca- ting on the street, street hawking and shouting. They also controlled the closing times of premises to keep the noise outside them down to a minimum. 1.6 Operation “Food Store” for monitoring the sanitary conditions of food One of the tasks carried out by the Guàrdia Urbana as part of their administrative police duties was to monitor food establishments’ compliance with the city’s regulations to ensure they were meeting the relevant rules on health and hygiene. The premises that were meant to be inspected were determined on the basis of com- plaints received in each district and the observations made by officers from the Territo- rial Units themselves. The officers working alongside inspectors from the Public Health Agency were able to detect the establishments where action had to be taken against the poor hygienic and sanitary conditions their food were being kept in. In addition, and as part of the inspections made on premises, the Guàrdia Urbana filed charges for other civil offences, such as failure to supply claim/complaint forms, lack of correspondence between the activity being carried out and the activity the establish- 13 ment was classed under and licensed for, malfunctioning fire-protection equipment and lack of hygiene in the premises. Relevant facts The Public Health Agency started proceedings against the establishments concerned 2015 Management which would only be allowed to reopen provided they corrected the flaws detected in Report their food storage and would remain subject to future inspections. Guàrdia Urbana The final figures were: 43 legal proceedings, 116 infringements, 5 activities halted, 4 Barcelona city police premises closed down and 69 individuals identified. 1.7 “Playing Safe” campaign for ensuring the safety of toys As part of the “Playing Safe” measure, the Guàrdia Urbana carried out checks to ensure that the toys being sold at various types of retail establishments in the city complied with regulations. The aims of the operation were to increase child safety, check the establishment’s re- gulations on the activity and municipal standards, as well as the specific regulations on toy-selling establishments. Inspections were made from 30 November to 4 December for the purposes of detecting, mainly: • Inappropriate or dangerous toys • Defective labelling • General and specific warnings 14 • Products with alerts against them Relevant facts A total of 485 toys were confiscated and 19 charges filed for infringing several municipal 2015 regulations. Management Report Guàrdia Urbana Barcelona city police The officers took action against inappropriate or dangerous toys, toys with defective la- belling, toys lacking the corresponding warnings and products with alerts against them, whose withdrawal from the market had been ordered by the National Consumer Institute. 1.8 Measure for the start of the school year As in previous years, the GUB steadily implemented a specific measure in September to ease traffic flow, increase compliance with the traffic regulations and reduce the accident rate, paying special attention to the areas around schools. It was with this aim that priority was given, as of 14 September, to areas leading to schools and particularly those with public works in their immediate vicinity. 15 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police 1.9 Monitoring tourist flats The Guàrdia Urbana continued with its campaign, launched in the previous year, to mo- nitor tourist flats and disturbances caused by their users. 2015 saw extra GUB officers deployed as well as the introduction of a specific service to deal with complaints made by local residents against antisocial behaviour in buildings with tourist apartments. Monitoring was stepped up in August in the most popular tou- rist areas, such as Barceloneta. A total of 606 inspections were made and 454 reports filed in 2015. 1.10 Urban Crime Groups These groups established themselves throughout the city in 2015. The Urban Crime Groups provide back up for the GUB’s territorial units to achieve better results for public safety. These were operational groups specialising in public safety that took selecti- ve action to deal with the more serious criminal offences. Their priority was to prevent crimes against property and basically theft. They also responded to other detectable security-related crimes such as small-scale drug trafficking. 1.11 Public security responses 16 Relevant Owing to the diversity of tasks carried out by the GUB in public spaces as well as its facts local work, public-security activity was also present in responses. 2015 Management Report Notable responses in 2015 included: Guàrdia Urbana Barcelona • Arrest of two individuals for a crime against public health, involving 7.6 kg of city police hashish. • GDU MWC2015 measure with 62 court appearances (134 people investigated for theft). • Network measure. Champions League, Barça - Manchester match, with 21 court appearances (45 people investigated and 4 arrested for theft). • Operation Italy. Arrest of five individuals for crimes involving human traffick- ing for sexual exploitation, illegal detention, threats and injuries. • Operation Malta, with 57 people arrested for crimes against public health and with a total of 32 house searches. 1.12 Coordinating public works A large number of public works with a big impact on traffic were carried out in 2015, ai- med at improving and gaining extra space for pedestrians, as well as other major urban development projects for improving mobility: • Building tunnels on Plaça de les Glòries Catalanes • Urbanising Travessera de Dalt, between Plaça Lesseps and C/ Escorial • Emergency exits on C/ Aragó (ADIF Station) • Renovation and closing of the sewer network along Gran Via de les Corts Catala- nes (Mèxic – Pl. Espanya) • REE Link to the Can Rigalt - Trinitat electric substations • Repairing the sewers along Avinguda de Pearson 17 • Repairing the sewers along Carrer de Mallorca Relevant • REE Link to the Collblanc - Trinitat electric substations facts 2015 • Building the PMR L-4 at Poblenou station Management Report • Reforming and improving Pont de Sarajevo Guàrdia Urbana • Introduction of several BICI cycle lanes (Pl. Espanya – Pl. Drassanes, etc.) Barcelona city police • Introduction of 30 km/hr zones • Changes of traffic direction along several streets (La Plana – Ptge. Pujolet – Te- nerife) • Road-resurfacing campaign, summer 2015 • Resurfacing along the B-20 • Stage 4 in the installation of the orthogonal bus network • Initiatives on the road surface along bus lanes at several points on Avinguda Di- agonal. These initiatives, which had a big impact on mobility, represented an important effort from GUB officers to reduce traffic disruptions. 1.13 Occupational road safety One of the measures focusing on aware- ness-raising events and preventing ac- cidents in general and, specifically, two- wheel vehicles, was the introduction of the road-safety training programme in compa- nies. Training in companies was aimed at pro- viding workers with road-safety tools, not just for travelling to or from work but also travelling during work days or on days off. The main goal behind the project was to reduce the number of traffic victims by mi- 18 nimising risky behaviour and making the most of the Guàrdia Urbana’s experience Relevant and knowledge in both the everyday service and investigation into accidents. facts 2015 The results for 2015 were as follows: Management Report • 46 companies visited. Guàrdia Urbana • 241 sessions. Barcelona city police • 5,116 attendees. The project had to be carried out jointly between the Territorial Division and the Traffic Division. Our area’s workers were given several training sessions in 2015. The Guàrdia Urbana received an award from UNIJEPOL for this project. 1.14 Young People and Authority The Young People and Authority project aims to encourage young people to interact with their authority figures (teachers in the sphere of education and the Guàrdia Urbana po- lice force in public areas), so that they can reflect, study in detail, discuss and work on the concept of authority and exercising authority. The pilot experience began in 2015 in the districts of Sants-Montjuïc and Horta-Gui- nardó. Officers and teachers worked with groups of young people from La Marina del Prat Vermell with links to the El Submarí Youth Centre and from La Teixonera-Carmel with links to the Martí Codolar Children’s Centre at several critical meetings which were used for promoting closer relations between groups of young people and authority. Several dynamics and games were worked on at the sessions to improve relations be- tween young people and their figures of authority (police and teachers) and make the positions and behaviour of each side more under- standable to the other. The meetings were held once a month and they cov- ered issues that the young people had determined in advance. Police officers and teachers exchanged im- pressions with the youth organisers after each session. The participants in each group consisted of: • 15 young people • 4 police officers (1 corporal, 3 constables) • 4 teachers 19 • 2 facilitators Relevant facts Sessions: 14 (with police officers) lasting 2 hours. 2015 Management Report The project was extended to the districts of Ciutat Vella and Sant Andreu in 2016. Guàrdia Urbana Barcelona city police 1.15 Sessions with elderly people The Guàrdia Urbana continued to provide trai- ning sessions in 2015 to increase safety for el- derly people. Given by road-education monitors, these ses- sions aimed to act as a space for reflection on their attitudes towards mobility as pedestri- ans and increase their safety, by highlighting the aspects that affect the safety and perso- nal protection of people from this collective, who are particularly vulnerable to specific risk situations. Each session lasted 45 minutes, with a final part for answering attendees’ questions. Ele- ven sessions were held in 2015, with 183 at- tendees at several senior citizens’ and civic centres. 1.16 Guàrdia Urbana in schools The GUB continued offering our city’s schools its educational programme “The Guàrdia Urbana in Schools”, which mainly worked on attitudes towards mobility and civil beha- viour. Three new work lines were incorporated during the 2015 school year: • Social networks. • Gender violence. • School bullying. The brand-new work lines responded to the new information and training needs of pu- pils at several educational stages and were designed and prepared in collaboration with several professional experts in these areas. 20 The Educational Service for Safe and Sustainable Mobility took part in other activities Relevant facts that year which were linked to safe mobility and civil behaviour: 2015 Management • Change of gear [Canvi de marxa]: three sessions were held in 2015, with a Report total of 815 attendees. Guàrdia Urbana • Road Book Project Report: in collaboration with the Fundació Mutual de Con- Barcelona ductors foundation, whose main goal was to educate the very young on road city police safety. • Participation in the La Mercè festivities with activities in Parc Infantil de Trànsit with children up to 5 years old. 1.17 Lost and found For the purposes of returning as many lost items as possible to their owners and avoi- ding the hassle involved and a second victimisation, the GUB introduced a new proce- dure that considerably improved this service. The following actions were carried out to that end: • The use of NIP-SIP police information systems which enabled the procedu- re’s management to extend to the Catalan regional level. • Coordinating with the City Council’s Lost and Found Office. • Informing consulates. • Informing the City Council’s Tourism Management Committee and tourist operators. • Training Guàrdia Urbana officers. 21 The procedure made a distinction between accreditable and non-accreditable items and checked whether they had been reported as lost or stolen by consulting the NIP-SIP. Relevantfacts 2015 In addition to the usual service provided by the Guàrdia Urbana in that regard, specific Management coordination measures were established for big events such as concerts and conferen- Report ces (Mobile World Congress). Guàrdia Urbana Barcelona city police 1.18 Guàrdia Urbana – Mossos d’Esquadra Joint Office Work was carried out in 2015 on the building that was to include the future joint Guàrdia Urbana and Mossos d’Esquadra office and would be the Beach Group’s headquarters. The new office was to be located in the La Bar- celoneta neighbourhood, in Passeig de Joan de Borbó Comte de Barcelona, 32. The building has an overall area of 665 square metres, divided up between a basement and five floors. The ground floor was to hold the complaints office, which would be in charge of complaints on an individu- al basis and attended to by an officer from each force. The creation of this office marked a further step in coordinating the city and regional police for- ces to ensure public safety and positive commu- nity life in Barcelona’s streets. The renovation project was to finish in the spring of 2016. 1.19 Guàrdia Urbana Master Plan Committed to a completely new policy for safety, the Guàrdia Urbana started 2015 with a new Barcelona Master Plan. This plan was in response to the municipal government’s aim to adapt Barcelona’s po- lice force to the city’s new needs and make a local-based model of the Guàrdia Urbana, where city residents were involved and had a share in improving public safety. 22 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police The Master Plan was developed on three levels: • The Master Plan’s Committee: this committee would have the job of approv- ing the work plan, programmes and projects implemented by the various work teams. • Technical Committee: its functions would be to review the programme pro- posals, the projects being implemented and contribute improvement pro- posals. • Technical Management: its functions would be managing documents, moni- toring the Plan, receiving and channelling requests, contributing documents and information, and planning and updating the work plan. The Plan was expected to be finished and presented in the second quarter of 2016. 1.20 Establishment of the Guàrdia Urbana on social networks The Guàrdia Urbana’s commitment to social networks and new technologies in 2015 not only led to a qualitative leap in the way it related to city residents but also boosted communication policies where information, immediacy and transparency were key is- sues. The Guàrdia Urbana website received a total of 409,357 hits in 2015. This was the fourth year running that the force had a presence on Twitter, during which it managed to attract 18,275 followers. Since the launch of its Facebook page on 21 February 2013, the number of “likes” had grown steadily, reaching 5,603. Its Instagram account, with 2,000 followers, had twice as many followers as in the previous year, when it was launched. 1.21 Commitment to electric mobility 23 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police The Eixample’s Territorial Unit renovated its fleet of scooters with the latest-generation model, enabling more sustainable mobility and thereby turning Barcelona in the world’s first city with a fleet of emission-free motorcycles. All the other units’ vehicles will be replaced by 2018. 1.22 Other activities and notable events The Guàrdia Urbana took part in several public activities and ran other activities in 2015, notably including: Women’s Day 24 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police 5 March marked Police Women’s Day as part of International Women’s Day. Women rep- resentatives from several of the Spanish State’s police forces and other interest groups attended the event, which took place at the Torre Agbar auditorium.- Anna Mercadé, the Director of the Women, Enterprise and Economy Observatory, gave a talk entitled “The value of women in organisations”. It was followed by a round table entitled “Police wom- en and command”, with the participation of women from several police forces. Montserrat Pina, a Chief Inspector at the Guàrdia Urbana and the Chair of the European Network of Policewomen, presented the policewomen’s network to the public and the project for 2016. Road Safety Forum The Commissioner for Safety, Amadeu Recasens, and the Councillor for Mobility, Mercedes Vidal, officially opened the 22nd Barcelona Road Safety Forum under the slo- gan “Positive Community Life and Road Safety, a shared challenge”. That year saw Guillermo Peñalosa take part in the meeting, an adviser on creating suc- cessful cities and healthy communities without age or social and economic status being important. The event was held at the Espai Bonnemaison’s auditorium. 25 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police Road Safety Education Course’s Concluding Events A year on and Parc del Fòrum’s grounds played host once more to the “Children’s Space” conference, aimed at primary-school students and held as a concluding party for the “Guàrdia Urbana at schools” road-safety education course. The conference brought to- gether close to 3,000 students from approximately 40 of the city’s schools, accompa- nied by their teachers. The closing event for secondary-school and Baccalaureate students, entitled ‘Young people’s space’ was held at the CaixaForum’s auditorium, with an exhibition of the work done. DIR-Guàrdia Urbana Fun Run 2015 marked the third edition of this fun run, with 8,500 runners taking part and which also had a solidarity side this time too in its collaboration with the Hospital de Vall d’He- bron’s Research Group in Children’s Cancer and allocating part of its registration pro- ceeds to research into this illness. Seabed Cleaning A year on and some 40 Guàrdia Urbana police officers took part in cleaning the sea- bed at Barcelona’s beaches once again, during which they removed a total of 1000 kg of waste. This initiative was part of the projects being carried out by members of the 26 Force to raise awareness of the need to respect and protect the marine ecosystem of Barcelona’s coastline. Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police Participation in the “Canvi de marxa” educational activity The Guàrdia Urbana once again took part in this activity aimed at young people aged 14 to 18. It involved re-creating the situation that resulted from a traffic accident where there were serious injuries and/or fatalities. The main aim of this activity is to raise awareness among young people of the causes and consequences of such accidents, as well as promoting responsible behaviour and self-protection. Participation in the Súpers Party The Guàrdia Urbana took part in the Súpers Party for the second year running. The Guàr- dia Urbana took part in four activities during this 19th edition, where issues relating to safe and civic forms of behaviour were worked on, which were also used for showing families the work that officers carry out. There were also police dogs in the space, accompanied by their trainers, who explained the importance of these animals in certain kinds of police work. 27 Relevant facts 2015 Management Report Guàrdia Urbana Barcelona city police Participation in the Education Fair The Guàrdia Urbana took part in the Education Fair for the third year running, to publici- se the functions and professional activities the force carries out and inform any young people interested in the recruitment process when any new vacancies are announced. Thirty people, officers, corporals, sergeants and an inspector attended to 3,488 young people in 2015. 2 Resources 2. Resources 2.1 Guàrdia Urbana organisation chart HEADQUARTERS OF THE GUÀRDIA URBANA [CITY POLICE] TECHNICAL HEADQUARTERS OFFICE HEADQUARTERS DEPUTY CHIEF 30 Resources 2015 Management Report Guàrdia COORDINATION DIVISION TERRITORIAL DIVISION Urbana Barcelona city police 10 Territorial Units Joint Command Room TU 1 Ciutat Vella TU 2 Eixample Analysis and Technical TU 3 Sants - Montjuïc Support Unit TU 4 Les corts Seu Lluch- Gervilla TU 5 Sarrià Sant Gervasi TU 6 Gràcia TU 7 Horta-Guinardó Operational Planning Unit TU 8 Nou Barris TU 9 Sant Andreu TU 10 Sant Martí Public Works Unit 4 Night-Time Operational Units NOU 1 NOU 2 NOU 3 NOU 4 1 Daytime Support Unit ARTERS OF THE GUÀRDIA URBANA [CITY POLICE] EXTERNAL RELATIONS AND COMMUNICATIONS OFFICE INTERNAL AFFAIRS UNIT 31 Resources 2015 Management Report SECURITY AND TRAFFIC DIVISION Guàrdia INVESTIGATION DIVISION Urbana Barcelona city police Police Support Unit Central Traffic Unit Recorded Images Investigation Unit Complaints Unit Accident Investigation and Information Unit Prevention Unit Protection Unit Mounted Unit 2.2 Staff 32 Resources 2015 Management Report Guàrdia Urbana Barcelona The Guàrdia Urbana comprises 2,952 professionals: 2,926 are police staff and 26 provide city police technical and administrative support. They represent 79.68% of human resources at the Manager’s Office for Safety and Prevention. Staff Primary-activity police staff 2,751 Secondary-activity police staff (*) 175 Total police staff 2,926 Non-police staff 26 Total police staff 2,952 (*) There are six secondary-activity officers in the Guàrdia Urbana Barcelona (GUB) serving in other municipal areas. Distribution according to professional categories Police staff Chief Superintendent, Head of the GUB 1 Chief Superintendents 5 Chief Inspectors 21 Inspectors 18 Lieutenants 21 Sergeants 64 Corporals 233 Officers 2,388 33 Police staff, secondary activity at the GUB 175 Resources Police staff, secondary activity in other municipal services 4 2015 Total 2,930 Management Report Non-police staff 26 Guàrdia Urbana Barcelona Guàrdia Urbana total staff 2.956 city police Non-police staff Senior staff 1 Administrative 10 Administrative assistants 15 Total 26 Distribution according to organisational structure Primary- Secondary- Total Non-activity activity police police police Headquarters 46 42 1 3 Financial-Management Services (DSGE) and Resources Control (CR) 50 14 36 Department at the GPSM Coordination Division 162 157 3 2 Territorial Division 1,968 1,852 103 13 Security and Investigation Division 416 402 11 3 Traffic Division 310 284 21 5 34 Other municipal services 4 4 Resources Total staff 2,956 2,751 179 26 2015 Management Report Guàrdia Urbana Barcelona city police Distribution by gender Men % Women % Primary-activity police staff 2,456 89.28 295 10.72 Secondary-activity staff 138 78.86 37 21.14 Secondary-activity staff in other services 2 50.00 2 50.00 Subtotal 2,596 88.60 334 11.40 Non-police staff 9 34.62 17 65.38 Total 2,605 88.13 351 11.87 2,956 Distribution by age Primary- Secondary- In years activity % activity % Non- % police police police 20-24 11 0.40 25-29 119 4.33 30-34 474 17.23 2 7.60 30-34 35-39 720 26.17 4 2.23 3 11.54 40-44 400 14.54 3 1.68 4 15.38 45-49 251 9.12 21 11.73 4 15.38 50-54 371 13.49 42 23.46 6 23.08 55-59 243 8.83 56 31.28 4 15.38 35 60 and over 162 5.89 53 29.61 3 11.54 Resources Total 2,751 100.00 179 100.00 26 100.00 2015 Management Report Average age 42.53 55.30 48.69 Guàrdia Urbana 2,956 Barcelona city police Note the following: • As regards age groups, the average age of first-activity (active service) of- ficers rose by 0.36 years, from 42.17 in 2014 to 42.53 in 2015. However, it should be remembered that the modal group (i.e. the most numerous age group) corresponded to the one whose ages ranged from 35 to 39, made up of 720 people and representing 26.17% of all first-activity police staff. By contrast, the average age of staff in a second activity (non-active service) went up by 0.45 years, from 54.85 in 2014 to 55.30 in 2015. • In that second-activity group, the age range with the highest number (55, representing 31.28% of the group) was precisely around the average age of all officers (55.3 years old). • In the case of non-police staff, the average age rose by a total of 2.4 years after staff from the Information and Procedures Office (OIT) joined the Fi- nancial-Management Services and Resources Control Department (DSGE and CR). • As for the sex variable, in other words, the proportion of women, the in- crease was insignificant, as the number of women in the staff rose by 0.11% in 2015, representing 11.87% of staff (compared to 11.76% in the previous year). • Although this was not considered a significant increase, note that the num- ber of women increased mainly in the young age group, as a result of incor- porating more and more women through the recruitment processes. 2.3 Professional development 36 Resources 2015 Management Report Guàrdia Urbana Barcelona city police Training and professional promotion are tools that enable organisational development, because they allow people in the organisation to adapt to new internal and external demands for achieving the goals set. In other words, the purpose of Professional De- velopment (PT) is to provide the service departments at the Manager’s Office with the means to change through actions designed to improve the technical and cross-cutting skills of their staff, increasing efficiency and effectiveness in the tasks required for job development and the satisfaction of the public. To that end, we worked with 103 inter- nal trainers, and 75 external experts and specialist companies. The goals of Professional Development were as follows: • Public safety • Traffic and mobility • Improving knowledge of the GUB’s IT applications and corporate informa- tion systems • Specific knowledge for centralised units • Aspects of public assistance • Publicising the work of the GUB to increase the number of women in the force, while continuing to introduce improvements in defining the entrance profile of aspiring police officers. As for activities under the Ongoing and Specific Police Training programme, some 55 different training initiatives were carried out, in a total of 491 courses that involved 100,420 hours of direct training and 9,251 participants. The financial resources for spe- cific and ongoing training in accordance with the funding sources came to €198,880.31, of which €10,516.98 was funded by AFEDAP. Distribution by training category was as follows: As regards Ongoing Training, this was carried out in three periods, during which nine separate topics were dealt with, in 336 courses, with 48,384 hours of training and 6,912 attendees. The following issues were worked on as part of the ongoing training: • Breathalyser and drug tests. • Road-safety offences 37 • Self-protection measures Resources • Criminal Code • Public Safety Act 2015 Management Report As for Specific training, 52 training initiatives were carried out, in 155 courses, with Guàrdia Urbana 52,036 hours of training and 2,339 attendees. Barcelona city police The specific training was given in accordance with the following police and cross-cut- ting areas: Police area Training initiatives Courses Hours Participants Admin 2 5 87 82 Assistance 5 23 201 402 Local 3 8 266 167 Security 11 45 647 721 Traffic 6 12 799 298 General 6 7 232 116 Management 7 20 358 184 Trainer training 3 16 151 211 Command 3 6 339 56 Prevention 3 10 93 95 Promotion 3 3 825 7 Remember: Police Assistance: • Basic life support course. The aim behind this training was for officers to ac- quire the necessary skills and knowledge that would enable them to provide basic emergency assistance. Acquiring and knowing the life-chain protocol. Knowing and reacting appropriately to the most common emergency situa- tions. Local policing: 38 • Local policing course. This course was aimed at taking a deep look at the con- Resources cept and model of local policing in Barcelona. Adopting local policing as a cor- nerstone of the GUP’s actions. Knowing and agreeing to the action method- 2015 ology and protocols associated with local policing. Knowing the various tools Management Report and resources of interest for developing local-policing initiatives. Promoting Guàrdia relational and social skills to encourage and improve the service and public Urbana assistance. Knowing and improving communication with other jointly respon- Barcelona sible and cross-cutting initiative operators in the local-policing service. city police • Course: Guàrdia Urbana in schools. This training initiative was delivered within a Guàrdia Urbana environment for the first time and, given the issues that were to be dealt with, in a participatory way, so that attendees could collaborate in preparing the materials that had to be presented at the var- ious schools. The aim behind this training was for attendees to acquire the conceptual knowledge of the issues: gender violence, improper use of social media and school bullying. Security Police: • A series of sessions were held at the University of Barcelona on the reforms to legislation on public safety, public order and criminal procedure. These were attended by various officers who subsequently became GUB trainers and commanders. Trainer training: • Course: trainer training. Various training courses were held to equip GUB staff who give training courses, or have to give public explanations of police mat- ters, with communication skills. • Likewise, the first three Trainer Training sessions, linked to the process of cre- ating the Barcelona City Council-GUB Internal Trainer Team, were held at the Catalan Public Safety Institute (ISPC). Occupational risk prevention in police activities: • Courses on driving cars and vans and riding motorbikes and scooters. The aim behind these courses is to correct certain kinds of behaviour and improve driving skills. Promotion training: • Courses linked to internal promotion (superintendent, chief inspector and in- spector) were held at the Catalan Public Safety Institute (ISPC). 39 2.4 Selection Resources 2015 Management Report Guàrdia Urbana Barcelona city police The following job vacancies were announced in 2015: • As for public-sector jobs, 100 police-officer vacancies were announced. Of the 100 candidates, four were already part of another Police Force, which was why they did not have to undergo the Police School Basic Training Course at the ISPC. Of the total, 84% were men and 16% women, the average age was 31 and most had intermediate or higher studies. • As for internal promotions. the following vacancies were announced: » four vacancies for inspector at the Guàrdia Urbana Barcelona » two vacancies for chief inspector at the Guàrdia Urbana Barcelona » one vacancy for chief superintendent at the Guàrdia Urbana Barcelona 40 • Changes of unit and/or functions: Resources » Beach Unit: eight corporals and 80 vacancies for 7x7 beach-shift officer a request for interchange between police forces, which was SUITABLE 2015 Management Report • Internal mobility at the City Council: Guàrdia Urbana » A professional from the Valldaura Residence (Municipal Institute for Per- Barcelona sons with Disabilities) has been assigned to TU 1. city police » A professional from the Valldaura Residence (Municipal Institute for Per- sons with Disabilities) has been assigned to TU 10. 2.5 Prevention, health and safety The following initiatives were implemented in 2015: • Vaccination campaigns against the flu (155 officers), tetanus and hepatitis B, which were reviewed during medical check-ups. All Mounted Unit officers were vaccinated. • Health checks through medical check-ups. 764 workers were given medical check-ups. • Control of cases of semicircular lipodystrophy in TU 7 and 8. • Control of workplace accidents. Communication of serious cases, investiga- tion of serious accidents in collaboration with the Occupational Risk Preven- tion Service and monitoring of treatments at the Mútua Universal. • Coordination of medical aptitude tests for joining the GUB force. • Mental Health under the Comprehensive Care Programme for Ill Members of the Guàrdia Urbana (PAIGUM) in collaboration with the Hospital del Mar’s Psychiatric Service. • Review of the psychological conditions for bearing arms, under an agree- ment with the Mar Parc de Salut Consortium. That year saw psychotechnical tests carried out on 1,041 GUB operatives in possession of regulated fire- arms and 783 interviews. • Second-activity tribunals. Orthopaedic, rheumatism, psychiatric and inter- nal medicine tribunals were held during the year. These assessed 28 officers, of whom 25 were awarded second-activity status. • Workplace readjustments. The readjustments were workplace changes that individuals could make where they found themselves temporarily incapable of performing their work (on sick leave), so that they could return to the- 41 ir usual operational duties as soon as possible, thereby helping to reduce workplace absenteeism and improve working conditions for staff according Resources to their limitations. That year saw 38 workplace readjustments made. 2015 Management Report Guàrdia Urbana Barcelona city police 3 Indicators 3. Indicators 3.1 Calls 3.1.1 Calls received. Monthly development Jan Feb Mar Apr May Jun 2015 24,623 22,720 26,626 26,503 31,424 35,238 3.1.2 Calls attended to in under 20 seconds (95% standard) Jan Feb Mar Apr May Jun 44 2015 89.9% 87.1% 91.2% 88.2% 96.1% 98.3% Indicators 2015 Management Report 3.2 Guàrdia Community relations Urbana Barcelona city police 3.2.1 Contacts with collectives and associations (NIP/SIP Application Relations with the Community) 2015 Jan Feb Mar Apr May Jun Immigrants 14 Senior 12 18 11 9 16 14 citizens Mass Media 2 2 3 1 3 2 Residents 36 80 56 39 53 63 associations Sector: Econ., 239 239 251 211 284 270 Tur. Commerce Religious 5 6 14 6 8 7 services Education, 116 184 113 188 133 81 young people Public 29 51 73 38 52 43 institutions Cult., Leisure, 70 61 69 76 82 80 Sport, Assoc TOTAL 509 641 590 582 631 560 Jun Jul Aug Sep Oct Nov Dec Annual 35,238 35,074 28,849 28,964 30,144 27,757 28,565 346,487 Jun Jul Aug Sep Oct Nov Dec Annual 90.8% 97.1% 91.7% 94.9% 97.2% 100.3% 93.6% 45 Indicators 2015 Management Report Guàrdia Urbana Barcelona city police ectives and associations (NIP/SIP Application Relations with the Community) Jun Jul Aug Sep Oct Nov Dec Annual 1 1 16 14 9 8 11 20 25 14 167 2 5 1 5 2 3 1 30 63 26 36 38 66 81 54 628 270 206 142 195 204 211 328 2,780 7 12 4 13 8 7 8 98 81 22 1 184 199 197 67 1,485 43 61 17 35 31 91 42 563 80 46 214 60 85 72 44 959 387 423 541 615 688 559 6,726 3.3 Communications from the public: incidents, complaints and suggestions Annual development 2015 Jan Feb Mar Apr May Jun PDA 308 387 443 373 353 249 Other channels 35 21 25 33 23 22 Total 343 408 468 406 376 271 3.3.2 Complaints, suggestions, incidents by subject Guàrdia Urbana 46 Annual development Indicators Jan Feb Mar Apr May Jun 2015 Management Report 2015 1,059 1,014 1,115 1,026 1,061 1,115 Guàrdia Urbana Barcelona city police 3.4 Traffic-violation charges 3.4.1 Total number of traffic-violation charges Jan Feb Mar Apr May Jun 2015 48,604 48,526 47,263 45,974 48,201 40,724 3.4.2 Parking-violation charges Jan Feb Mar Apr May Jun 2015 6,628 5,873 5,665 5,807 5,873 4,049 Jul Aug Sep Oct Nov Dec Annual 258 299 309 292 327 345 3,943 22 16 10 27 13 10 257 280 315 319 319 340 355 4,200 47 Indicators Jul Aug Sep Oct Nov Dec Annual 2015 1,295 775 994 971 1,099 1,064 12,588 Management Report Guàrdia Urbana Barcelona city police Jun Jul Aug Sep Oct Nov Dec Annual 39,282 42,547 41,965 46,310 43,432 38,188 531,016 Jun Jul Aug Sep Oct Nov Dec Annual 4,236 4,684 5,501 6,584 6,788 5,647 67,335 3.4.3 Driving-violation charges Jan Feb Mar Apr May Jun 2015 13,786 13,674 12,948 12,790 13,467 9,142 3.4.4 Charges for violations reported by technical resources Jan Feb Mar Apr May Jun 2015 28,190 28,979 28,650 27,377 28,861 27,533 48 Indicators 3.5 2015 Breathalysers Management Report 3.5.1 Guàrdia Urbana Carried out Barcelona city police Jan Feb Mar Apr May Jun 2015 13,839 15,560 12,161 13,948 12,617 8,815 3.6 Drug tests 3.6.1 Carried out Jan Feb Mar Apr May Jun 2015 197 221 198 221 282 136 Jun Jul Aug Sep Oct Nov Dec Annual 11,191 8,827 10,909 12,743 11,654 7,134 138,265 Jun Jul Aug Sep Oct Nov Dec Annual 23,855 29,036 25,555 26,983 24,990 25,407 325,416 49 Indicators 2015 Management Report Guàrdia Urbana Barcelona city police Jun Jul Aug Sep Oct Nov Dec Annual 5,624 3,357 4,450 5,700 7,001 8,814 111,886 Jun Jul Aug Sep Oct Nov Dec Annual 110 117 144 208 155 160 2,149 3.7 Traffic accidents with victims and GUB responses Jan Feb Mar Apr May Jun 2015 714 724 778 781 805 787 3.8 Charges for Municipal-Byelaw Violations Jan Feb Mar Apr May Jun 2015 7,750 8,253 9,171 12,363 15,246 12,551 50 Indicators 2015 Jan Feb Mar Apr May Jun Management Report OUVP 270 339 335 345 396 256 Guàrdia Urbana Barcelona PTVA 143 152 191 105 128 100 city police OMAECP 8 12 11 9 14 11 OMA 606 709 721 718 842 546 CONV 6,153 6,394 7,030 10,397 12,893 10,866 OTHER 570 647 883 789 973 772 OUVP Byelaw on the Use of Public Roads and Spaces. PTVA Byelaw on Animal Protection, Ownership and Sales. OMAECP Municipal Byelaw on Crowded Activities and Establishments. OMA Byelaw on the Urban Environment. CONV Byelaw on Positive Community Life. OTHERS Conditions of hygiene and health of the food; Byelaw on Public Works, Faci- lities and Services; Byelaw on Fire-Prevention Conditions in Buildings; Bye- law on Food Establishments and Commercial Centres; Metropolitan Byelaw on Building; Byelaw on Animal Protection, Ownership and Sales; Byelaw on Firework-Selling Establishments; Regulations for Explosives; Regulations for Hunting; Regulations for Fishing; Forest Areas. Jun Jul Aug Sep Oct Nov Dec Annual 780 599 702 784 823 819 9,096 Jun Jul Aug Sep Oct Nov Dec Annual 14,285 16,500 13,030 9,027 8,344 6,878 133,398 51 Indicators Jun Jul Aug Sep Oct Nov Dec Annual 2015 Management Report 336 283 263 326 245 182 3,576 Guàrdia Urbana 123 127 116 103 128 78 1,494 Barcelona city police 18 47 44 33 10 10 227 541 564 570 665 613 415 7,510 12,437 14,616 11,460 7,240 6,764 5,574 111,824 830 863 577 660 584 619 8,767 133,398 3.9 Unauthorised street hawking 3.9.1 Responses against street hawking (selling, collaborating, purchasing) Jan Feb Mar Apr May Jun 2015 1,648 1,552 1,737 2,672 3,901 4,972 3.9.2 Abandoned products from street hawking Jan Feb Mar Apr May Jun 52 2015 1,239 1,159 1,312 2,154 3,325 2,582 Indicators 2015 Management 3.9.3 Report Total number of responses against street hawking Guàrdia Urbana Barcelona city police Jan Feb Mar Apr May Jun 2015 2,887 2,711 3,049 4,826 7,226 7,554 3.10 Occupation of public space for the purposes of begging 3.10.1 Charges against individuals for offering unsolicited car-windscreen cleaning (window-cleaning) Jan Feb Mar Apr May Jun 2015 36 18 31 90 31 5 3.10.2 Charges against individuals for persisting in conduct, offers or activities causing disturbance to other people. Jan Feb Mar Apr May Jun 2015 69 115 143 225 173 61 Jun Jul Aug Sep Oct Nov Dec Annual 5,418 5,837 4,294 1,494 1,361 1,193 36,079 Jun Jul Aug Sep Oct Nov Dec Annual 53 3,602 3,928 3,119 1,921 1,406 1,337 27,084 Indicators 2015 Management Report Guàrdia Urbana Barcelona Jun Jul Aug Sep Oct Nov Dec Annual city police 9,020 9,765 7,413 3,415 2,767 2,530 63,163 ges against individuals for offering unsolicited car-windscreen cleaning (window-cleaning) Jun Jul Aug Sep Oct Nov Dec Annual 30 75 34 80 98 44 572 Charges against individuals for persisting in conduct, offers or activities causing disturbance to other people. Jun Jul Aug Sep Oct Nov Dec Annual 75 83 43 40 77 35 1,139 3.10.3 Charges against minors or people with disabilities for begging Jan Feb Mar Apr May Jun 2015 1 2 3.11 Visual deterioration of the urban environment 3.11.1 Charges against individuals for graffiti, painting and other forms of graphic expression 54 Jan Feb Mar Apr May Jun Indicators 2015 27 27 19 25 21 23 2015 Management Report 3.11.2 Guàrdia Urbana Charges against individuals for flyers, posters and leaflets Barcelona city police Jan Feb Mar Apr May Jun 2015 48 98 44 173 95 109 3.11.3 Charges against individuals for leaving advertisements on vehicle windows Jan Feb Mar Apr May Jun 2015 52 133 104 110 150 93 3.12 Consumption of alcoholic beverages 3.12.1 Charges against individuals for consuming alcoholic beverages in public spaces Jan Feb Mar Apr May Jun 2015 2,441 2,640 2,887 3,891 4,032 2,013 Jun Jul Aug Sep Oct Nov Dec Annual 3 Jun Jul Aug Sep Oct Nov Dec Annual 55 15 27 18 24 31 25 282 Indicators 2015 Management Report Guàrdia Urbana Barcelona city police Jun Jul Aug Sep Oct Nov Dec Annual 94 36 68 78 96 40 979 Jun Jul Aug Sep Oct Nov Dec Annual 92 71 84 110 86 71 1,156 Jun Jul Aug Sep Oct Nov Dec Annual 2,223 2,946 2,802 2,830 2,990 2,270 33,965 3.13 Urinating or defecating in public streets 3.13.1 Charges against individuals for urinating or defecating in public spaces Jan Feb Mar Apr May Jun 2015 478 552 674 846 863 473 3.14 Arrests for criminal activities 3.14.1 Arrests for PS (public safety) throughout the city by the GUB (except road safety) 56 Indicators Jan Feb Mar Apr May Jun 2015 Management Report 2015 278 276 286 328 399 344 Guàrdia Urbana Barcelona city police 3.14.2 Arrests for PS (public safety) in Ciutat Vella by the GUB (except road safety) Jan Feb Mar Apr May Jun 2015 140 138 140 159 200 183 3.14.3 Charges for minor offences (until July 2015, charges were made for misdemeanours) (individuals charged) Jan Feb Mar Apr May Jun 2015 1,126 1,028 1,283 1,247 1,474 1,167 3.14.4 Charges for PS (public safety) throughout the city filed by the GUB (except road safety) people charged Jan Feb Mar Apr May Jun 2015 1,286 1,137 1,438 1,467 1,674 1,291 Jun Jul Aug Sep Oct Nov Dec Annual 410 1,161 629 596 576 502 7,760 57 Indicators Jun Jul Aug Sep Oct Nov Dec Annual 2015 381 397 288 262 199 202 3,640 ManagementReport Guàrdia Urbana Barcelona city police Jun Jul Aug Sep Oct Nov Dec Annual 206 240 178 141 94 86 1,905 ges for minor offences (until July 2015, charges were made for misdemeanours) (individuals charged) Jun Jul Aug Sep Oct Nov Dec Annual 1,206 1,096 1,036 1,061 987 874 13,585 ges for PS (public safety) throughout the city filed by the GUB (except road safety) people charged Jun Jul Aug Sep Oct Nov Dec Annual 1,044 991 906 955 849 759 13,797 3.14.5 Arrests + charges for PS (public safety) throughout the city by the GUB (except road safety) Jan Feb Mar Apr May Jun 2015 1,564 1,413 1,724 1,795 2,073 1,635 3.15 Charges for civil offences. Act 4/15 on Public Safety Protection (Up to July 2015, it was Act 1/92 on Public Safety Protection) 3.15.1 Act 4/15, on Public Safety Protection. (Up to July 2015, it was Act 1/92 on Public Safety Protection) 58 Jan Feb Mar Apr May Jun Indicators 2015 878 1,066 1,134 868 1,014 816 2015 Management Report Guàrdia Urbana 3.16 Barcelona Minors city police 3.16.1 Minors involved in criminal offences (Global Ciutat) Jan Feb Mar Apr May Jun 2015 46 61 70 49 65 41 3.16.2 Minors charged with civil offences (Global Ciutat) Jan Feb Mar Apr May Jun 2015 54 129 84 69 72 40 3.16.3 Protection of minors (Global Ciutat) (Homeless) Jan Feb Mar Apr May Jun 2015 2 1 2 Arrests + charges for PS (public safety) throughout the city by the GUB (except road safety) Jun Jul Aug Sep Oct Nov Dec Annual 1,425 1,388 1,194 1,217 1,048 961 17,437 Charges for civil offences. Act 4/15 on Public Safety Protection (Up to July 2015, it was Act 1/92 on Public Safety Protection) Act 4/15, on Public Safety Protection. (Up to July 2015, it was Act 1/92 on Public Safety Protection) Jun Jul Aug Sep Oct Nov Dec Annual 59 913 1,185 806 762 570 432 10,444 Indicators 2015 Management Report Guàrdia Urbana Barcelona city police Jun Jul Aug Sep Oct Nov Dec Annual 94 74 52 64 46 47 709 Jun Jul Aug Sep Oct Nov Dec Annual 75 46 45 57 48 27 746 Jun Jul Aug Sep Oct Nov Dec Annual 1 1 2 9 3.16.4 Events known throughout the city (GUB) (except road safety) Jan Feb Mar Apr May Jun 2015 1,649 1,485 1,724 1,876 2,101 1,894 60 Indicators 2015 Management Report Guàrdia Urbana Barcelona city police Jun Jul Aug Sep Oct Nov Dec Annual 2,055 2,007 1,769 1,725 1,554 1,506 21,345 61 Indicators 2015 Management Report Guàrdia Urbana Barcelona city police 2015 Management Report Guàrdia Urbana Barcelona city police bcn.cat/ guardiaurbana twitter.com/barcelona_GUB facebook.com/guardiaurbana