2017 Management Report Guàrdia Urbana Barcelona Barcelona City Police 2017 Managment Report Index 06 1. Local 1.1. Neighbourhood Police 1.1.1. “Neighbourhood Police Models Geared Towards Solving Problems” seminar 1.2. Relations with the public 1.3. Work-related road safety training programme 1.4. “Estem a prop” [We’re close by] project 1.5. Public Safety Education Service: the Guàrdia Urbana in Schools 1.5.1. Interactive day with primary-school students 1.5.2. Interactive day with secondary-school students 1.5.3. Presentation event for the new programme 2 1.6. Guàrdia Urbana on the internet 1.7. Solidarity initiatives 1.8. Other activities 1.8.1. DIR-Guàrdia Urbana Fun Run 20 2. Territory 2.1. Keeping accident rates down 2.2. General deployment for keeping the peace 2.3. Operation Summer 2.4. Measures for the start of the school year 2.5. Christmas operation 2.6. “Play Safe” Campaign 2.7. Operation Food Store 2.8. Campaign to encourage responsible pet ownership 2.9. Monitoring tourist flats Guàrdia Urbana Barcelona 2.10. Coordinating public works 2.11. Lost and found 2.12. Public safety 2.12.1. Urban Crime Groups 2.12.2. Operation Network 2.12.3. Public safety interventions 2.12.4. Terrorist attack on La Rambla de Barcelona 3. Resources 38 3.1. Organisational Chart 3.2. People 3 3.2.1. Guàrdia Urbana staff 3.2.1.1. Staff breakdown by organisational structure 3.2.1.2. Staff breakdown by professional category 3.2.1.3. Staff breakdown by age and sex 3.2.2. Recruitment 3.2.2.1. Public-sector job vacancies 3.2.2.2. Internal promotion 3.2.3. Professional development 3.2.3.1. Training by type 3.2.3.2. Training by subject area 3.2.4. Staff management 3.3. Women in the Guàrdia Urbana 3.3.1. Protocol against sexual and sex-related harassment 3.3.2. “Women in Safety and Emergencies” meeting 3.3.3. Participation in the Education Fair 3.5.1. Electric mobility 2017 Managment Report Index 3.4. Guarantees and prevention 3.5.New resources 3.5.1. Movilidad eléctrica 58 4. Transparency (other indicators) 4.1. Calls received 4.2. Incidents, complaints and suggestions collected by PDAs 4.3. Reported offences following breathalyser tests 4.4. Reported offences following drug tests 4.5. Reported municipal byelaw violations 4.6. Reported occupations of public space for begging 4 4.7. Reported visual degradation of the urban environment 4.8.Reported urination or defecation in public 4.9. Hawking interventions 4.10. Reported LOPSC 4/2015 offences 4.11. Reported petty crime offences 4.12. Public safety arrests 4.13. Actions carried out by the GUB with Social Services 4.14. Incidents requiring police assistance 4.15. Ten types of main incidents requiring police assistance 4.16. Minors reported for civil offences 4.17. Domestic-violence incidents handled 4.18. Gender-violence incidents handled Guàrdia Urbana Barcelona 5 1. Local 1.1. Neighbourhood Police 1.2. Relations with the public 1.3. Work-related road safety training programme 1.4. “Estem a prop” [We’re close by] project 1.5. Public Safety Education Service: the Guàrdia Urbana in Schools 1.6. Guàrdia Urbana on the internet 1.7. Solidarity initiatives 1.8. Other activities 2017 Managment Report Local 1.1. Neighbourhood Police In 2016 the municipal government called – a new GUB model based on having a for a master plan to be drawn up with a team of neighbourhood officers in each new Guàrdia Urbana (GUB) model focused district whose job is to get to know the on local policing and adapted to the local associations, facilities and local resi- area, with territorial units at the core of dents in order to forestall problems by an immediate response to public demand. spotting them early. The main goal behind this public safety – Every Barcelona neighbourhood will plan is to design a model that gives pri- have a neighbourhood police “refe- ority to positive community life on a rence point”, which means the city will street/neighbourhood level and helps to have 73 once the plan has been fully scale emerging phenomena better. Public implemented. safety policies are therefore more preven- tive than reactive. – The neighbourhood police officer is thus the public’s reference point in the The general public is seen as our main ally area, the person who can be contacted in both diagnosing and planning solutions when necessary regarding community to public-safety and community pro- and public safety issues. Officers will blems. Hence the strengthening of com- have mobile phones and a specific munication and participation channels in email address for that purpose. every district. 8 – The new team will pay special atten- Coordination with the districts and tion to community disputes and have various municipal services is also being a support group at its disposal which, strengthened to find cross-cutting solu- with the City Council’s other services, tions to these complex problems. will help to resolve and follow up local residents’ needs. This new way of working took shape in 2017 with the creation of the Neighbourhood policing will start with a Neighbourhood Police, pilot test in Nou Barris in May. Guàrdia Urbana Barcelona This project will continue to be rolled out “Neighbourhood Police Models Geared 9 until the end of the year in Sant Andreu and Towards Solving Problems” seminar Sant Martí, and until the first quarter of 2019 in the rest of the city. To that end, all refe- A seminar was held in October entitled rence officers will receive specialist training “Neighbourhood Police Models Geared in the necessary skills and tools. Towards Solving Problems”, which local teachers took part in along with police offi- The master plan’s four areas of action (local, cers from London, Amsterdam and Caste- territory, organisation and transparency) all llón, with expertise offered by the GUB’s feature in this 72-hour training programme, senior officers. which tackles aspects of human rights, gender, equality, methodology, innovation The seminar focused on factors such as and communication. involving the various levels of command, the existence of a way and a shared met- The emphasis is therefore on things such as hodology of working, defining a model for detecting and intervening in community dis- relations with the general public and the putes, immigration, anticipating disputes, need for generating evaluation indicators. assertiveness in hostile situations, mana- ging cases of gender violence, cross-cutting The presentation and welcome was given knowledge, ensuring and preserving posi- by Amadeu Recasens, the Commissioner tive community life and public safety, and for Safety and Security, Jordi Samsó, the researching personal and professional tools Manager for Prevention and Safety, and and resources. The various training sessions Evelio Vázquez, the Chief Constable, who have also worked on coordination with the pointed out that “like a family doctor, other municipal services. neighbourhood police diagnose, treat and follow up situations”, adding that citizen participation and collaboration were also necessary. 2017 Managment Report Local 10 Diego Torrente, a lecturer at the Uni- Commander Bennett and Inspector versity of Barcelona, then spoke on Fallowfield from the United Kingdom “Neighbourhood Police. Present situa- highlighted the respect of and collabora- tion and future challenges”. Dr Torrente tion with the public. “The role of commu- defined this police model as a “multiva- nity police is to work to be visible. We’re in lent, smart and decentralised organisa- hospitals and religious communities and tion” that improved community relations involved with the community’s various and managed disputes. Neighbourhood groups, which is why we’ve got officers policing, in his view, is a way and philo- who come from all over the world to speak sophy of working that represents a cha- the language of the community and help,” llenge for the future and develops with they remarked. experience and new demands. Zethoven from the Netherlands said it The local experiences of chief inspectors was essential to know and be known, Josep Royuela from UT8 (Nou Barris), Juan to be where you were needed, to work Aguilar from UT10 (Sant Martí) and Pedro in small units, ensure public safety and Velázquez from UT2 (Eixample) raised good community relations, and keep the three issues. peace. He explained how community police officers in the Netherlands had to The first was “Analysing several sources have ten years’ experience in the force and of information and guidance on problem how the minimum period of service in a management ”, dealt with by Chief Ins- neighbourhood was four years, enough pector Royuela. During his talk, he spe- to build up a network of contacts, while cified that it was necessary for officers the mandatory maximum period was six to have knowledge, anticipation and years. cooperation. He also maintained “there was a need for police intelligence and an ongoing diagnosis of the state of the neighbourhood’s community life and safety”. Guàrdia Urbana Barcelona 1.2. Relations with the public Barcelona City Council’s 2017 Municipal city residents. Some of the more impor- Services Survey includes, among other tant sectors have included senior citizens things, the level of citizen satisfaction and young people, while meetings have with the various services offered by the also been held with representatives of City Council. The GUB’s score was 6.2. the business, tourism and commercial sectors, as well as associations from the This was the force’s highest score since world of culture, leisure and sport. the survey first started, back in 1989, which means public perception of the These meetings enable members of the image, treatment and service provided public and associations to express the by the police is at its highest level in over problems they have detected, so the GUB 25 years. can study and address them from an ope- rational perspective and provide a res- The GUB has continued holding meetings ponse. with the city’s various collectives and associations. Their purpose is to establish In all, the GUB held 6,786 meetings in a dialogue, so the force can explain the 2017, which have been broken down as work it does and find out the concerns of follows: Meetings 2017 11 300 250 200 150 100 50 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. IMMIGRANTS THE MEDIA ECON., TOURISM AND COMMERCIAL SECTORS EDUCATION, YOUNG PEOPLE CULTURE, LEISURE, SPORT LOCAL RESIDENTS’ ASSOCIATIONS SENIOR CITIZENS RELIGIOUS SERVICES PUBLIC INSTITUTIONS 2017 Managment Report Local 1.3. Work-related road safety training programme The GUB offers responsible-driving trai- As regards vehicles involved in accidents ning sessions for staff at various city with serious injuries and fatalities, in companies who travel around Barcelona 2017 there were eight more on the way to on motorbikes or mopeds. The aim is to or from work, six fewer during the working give them more information on the risks day and 68 fewer that were “non-work” involved in driving these kinds of vehicles related. as well as safety tips to minimise their risks of becoming accident victims. The following chart shows a general downward trend in the number of vehicles Forty sessions were held at seven compa- involved in serious accidents: nies in 2017, with over 700 people atten- ding. Vehicles involved in accidents with serious injuries and deaths 250 241 227 210 204 204 200 12 150 136 100 80 87 85 74 79 73 50 57 59 69 5849 50 0 2012 2013 2014 2015 2016 2017 TRAVELLING WORKING DAY NOT WORK-RELATED TO/FROM WORK Guàrdia Urbana Barcelona 1.4. “Estem a prop” [We’re close by] project 13 This programme complements the safety sented at the 2nd National Road Safety sessions held at social and old people’s Convention for Local Police Forces, as part centres and provides road-safety, citizen of the 6th FESVIAL Local Police Awards, and self-protection advice to service staff and coincided with the 2017 TRAFIC Fair who are in contact with the elderly on road in Madrid, held at IFEMA between 24 and safety matters, above all on attitudes that 27 October. could pose a risk to their safety. The forces also takes part in other pro- So, elderly people not only receive training grammes that target the senior citizens on road safety when GUB officers visit and in 2017 collaborated with the “Viatjar centres, but also their everyday environ- per créixer” [Travel to grow] programme, ment is part of the learning process. aimed at Barcelona’s elderly population, where road-safety and citizen advice was The GUB received the FESVIAL good prac- given to attendees at the programme’s tice award for implementing the “Estem official opening. a prop” programme. This prize was pre- 2017 Managment Report Local 1.5. Public Safety Education Service: the Guàrdia Urbana in Schools For some time now, the GUB has been for developing meaningful learning; offering the city’s schools its “Guàrdia in other words, any new learning has Urbana in Schools” programme, under to be based on previously obtained which students work mainly on attitudes knowledge. 14 relating to mobility and civil behaviour. – Integration principle: this principle The programme was changed in 2017 and appeals to the need for integrating organised under other subject areas, with several types of knowledge into edu- several workshops for each educational cational activities in order to gradually level. It is offered to all the city’s schools increase students’ understanding of for work with children and teenagers in how complex the world around them is. each educational cycle on aspects relating to knowledge of, links to and care for the So it is the young children and teenagers nearby environment; improving community themselves who are the key figures in the life and personal relations; preventing risky educational and learning process. That behaviour when driving and safe mobility; means the educational activities pro- gender violence, hate and discrimination, pose scenarios or situations where they and taking drugs. will have to be question, analyse, inter- pret, examine, discuss, construe and The methodological focus of the new pro- commit themselves on aspects relating gramme has also shifted and is now based to knowledge, links with and care for the on the following educational principles: local environment, improvements to com- munity life and interpersonal relations, – Activity principle (learning by doing): and preventing risky behaviour. this principle highlights the impor- tance that actions have in the learning Every year, the programme finishes process, as it is the actual person who with two interactive days, for primary learns. and secondary school students respec- tively. In addition, an event was held in – Experience principle (learning by December to present the new programme experiencing): this principle proposes to representatives of the city’s educati- using life and experience as the basis onal and police sectors. Guàrdia Urbana Barcelona Interactive day with primary-school Interactive day with secondary-school students students The 18th “Children’s Space” interactive On 1 June, Horta-Guinardó district head- day was held on 25 May at Parc del Fòrum. quarters was the venue for the closing This was an event for all primary schools ceremony of the “Young People’s Space”, (6 to 12 years old) where students took for secondary-school and Baccalaureate part in several recreational activities students. with an educational purpose relating to road safety, community life, civic beha- As in previous years the students, accom- viour, risk prevention and respect for the panied by their teachers, presented the environment. photographic and audiovisual projects they had done as part of the programme In the course of the day workshops were with support from monitoring officers. held on first aid (SEM), police-dog trai- ning, horse and motorbike riding (GUB) The subjects they worked on were linked and the rules for using public transport to risky driving behaviour, drink-driving, properly (TMB, TRAM, FGC), among other the drug scene, social harmony and social things. conflicts, among other things. Moreover, we are always working on introducing new In all, 2,473 students and 189 teachers conflicts that arise, such as social media from 33 schools from all Barcelona’s dis- and bullying at school. 15 tricts took part. This year students from seven schools in Ciutat Vella, Les Corts, Sarrià - Sant Ger- vasi, Horta-Guinardó and Sant Martí took part. 2017 Managment Report Local Apart from this programme, the Public La Mercè Festivities: some 1,980 boys Safety Education Service also collabo- and girls up to the age of 4 took part in rated on other activities relating to safe the activities held at the Children’s Traffic mobility and civic behaviour: Park at Montjuïc Castle. The usual acti- vities were adapted for very young chil- The Súpers Party: or the fourth year run- dren during the three-day festival (23, ning, the Guàrdia Urbana took part in 24 and 25 September). An introductory the Club Super3 children’s party at the workshop on safe mobility was designed Olympic Ring on Montjuïc, where there as an activity for working with families were performances, activities, workshops on safe mobility habits that need to be and games. instilled in children. The force collaborated there through Presentation event for the new its “Guàrdia Urbana in Schools” booth, programme offering workshops for participants to write a message to make Barcelona a The new Public Safety Educational Ser- safer mobility city, draw the city they vice programme was formally presented would like and have fun with a “Guàrdia on 1 December at the Conservatori de Urbana in Schools” temporary tattoo. Música de Barcelona. The event was attended by school and police represen- Young children also had an opportunity to tatives as well as people involved in spe- 16 put on a GUG uniform, beret or helmet and cific issues relating to the contents the sit on a motorcycle, in a patrol car or a quad. programme works on. There was an officer taking photos that could be collected from the booth itself. The need to change and renovate not just the school activities programme but The Súpers Party, organised by TV3 and also its contents was explained visu- Barcelona City Council, drew a total of ally through several talks and a central 190,000 people and focused on sustaina- performance. In the final part attendees bility, nature and the Earth’s environment. had the chance to ask the programme’s trainers informal, direct questions from “Gear change”: 2017 saw three editions of the floor. this: on 23 March, 2 May and 5 December. A total of 904 students from 18 different schools attended it. Guàrdia Urbana Barcelona 1.6. Guàrdia Urbana on the internet 17 The GUB website received 232,528 visits in August, following the terrorist attacks in 2017. Many of these visits were to find on the 17th, where 4,140 new followers police stations, although there was also a were registered on Twitter (the average notable number of people accessing the was 1,124/month), 1,623 new followers site to consult the procedures for joining on Instagram (the average is 245/month) the force as well as people interested in and over 3,000 completely new profiles on other general procedures or advice on pre- Facebook. vention and safety. The interaction on social media is even The results are summed up in the following more significant. The GUB’s Twitter account table. published 3,648 tweets in 2017 (around 3,700 in 2016), its Instagram account had As can be seen, there was a substan- 1,086 publications at the end of the year tial increase in the number of followers. (296 of these from 2017) and its Facebook More specifically, there was a notable rise profile had over 13,000 “likes”. Followers on social networks Date created Dec. 2016 Dec. 2017 Twitter @barcelona_GUB Feb. 2012 18.275 38.556 Facebook @BcnGuardiaUrbana Jun. 2013 5.434 23.369 Instagram @barcelona_GUB Feb. 2014 2.737 11.846 2017 Managment Report Local 1.7. Solidarity initiatives Every year, the GUB takes part in a number On top of that, police volunteers helped of solidarity initiatives of various kinds in clean up the sea floor again in September, order to raise public awareness and feel as yet another of the force’s activities even more involved in making the city a during the La Mercè Festivities. better place and improving well-being of its people. In keeping with tradition, on 5 October the Mounted Unit and Dog Section put on a As in previous years, the GUB Sports Club display for the El Cottolengo Association (CEGUB) took part in four initiatives for and other associations, such as Esclat, an cleaning breakwater stones under the association for people with cerebral palsy. “2017 Let’s Clean Up Europe” campaign The meeting was held at the La Foixarda organised by the Catalan Waste Agency. equestrian ring as part of the Guàrdia The aim of the CEGUB’s volunteers was Urbana’s Patron Saint’s Day events. to remind people that waste will end up in the sea and cause considerable harm. Finally, the aim is always to link the activi- ties organised by the force to a solidarity More specifically, beaches along Barce- cause. The 14th CEGUB Communal Cycle lona’s coastline, the sea floor and holes Ride through Collserola (also linked to the in breakwater stones were cleaned, as saint’s-day events) saw participants dona- a result of which 340 kg of waste was ting long-life tinned food to the Food Bank removed (40 industrial sacks). as they collected their shirt numbers. 18 Guàrdia Urbana Barcelona 1.8. Other activities DIR-Guàrdia Urbana Fun Run The fifth DIR-Guàrdia Urbana Fun Run between Palau Reial de Pedralbes and was held on 28 May, with a record number Passeig de Garcia Fària, by the sea. The of entrants, almost 10,000. 10 km route (or 5-km alternative) has a slight slope that has attracted male and This is a fun run approved by the Catalan female participants every time. Athletics Federation which, as in previous years, went straight down Av. Diagonal 19 2. Territory 2.1. Keeping accident rates down 2.2. General deployment for keeping the peace 2.3. Operation Summer 2.4. Measures for the start of the school year 2.5. Christmas operation 2.6. “Play Safe” Campaign 2.7. Operation Food Store 2.8. Campaign to encourage responsible pet ownership 2.9. Monitoring tourist flats 2.10. Coordinating public works 2.11. Lost and found 2.12. Public safety 2017 Managment Report 2. Territory 2.1. Keeping accident rates down The volume of traffic in Barcelona went Barcelona City Council has established a up by 1.3% in 2017. The number of public protocol between the GUB and the city’s transport passengers and bicycle jour- Emergencies Centre to provide compre- neys rose by 1.2% and 14% respectively. hensive care and support for families As regards traffic accidents, there were affected by a traffic accident that involves 12 fatalities in 2017 (57.14% fewer than serious injuries, fatalities or people requi- in 2015) and 241 serious injuries (25.52% ring special attention (minors, the elderly, more than in the previous year). etc.) The protocol was activated nine times in the course of the year. In addition, the Guàrdia Urbana investi- gated 9,430 accidents with victims. This As regards injured drivers, lack of atten- increase only meant 0.82% more injured tion while driving continues to be the main people, up from 12,078 in 2016 to 12,177 cause of accidents. Keeping a safe dis- in 2017, representing an increase of 1.3%. tance and undue or careless turns were the second and third causes. In the case of Motorcyclists had the highest mortality pedestrians, the most important cause was rate, with 55% of traffic accident fatali- disobeying traffic lights, followed by cros- ties, followed by pedestrians. sing roads outside pedestrian crossings. 22 Traffic accidents with victims that the GUB intervened in 960 919 890 863 824 820 853 844 831 820 775 754 731 862 849870 704 750 806 770 780 794 680 768 713 597 704748 610 540 577 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Guàrdia Urbana Barcelona It is evident that all these causes stem Acting through its Accident Prevention from undue behaviour on the part of the and Investigation Unit (UIPA) and in con- public, which is why one of the GUB’s main junction with the City Councillor’s Office functions when it comes to prevention is for Mobility, the GUB is responsible for to identify and prevent such behaviour analysing accident hotspots and applying and thereby reduce the number of acci- the necessary corrective measures to dent victims. reduce the risk of accident risks there. Road-safety violations reported to prevent 2015 2016 2017 Traffic lights 18.450 18.275 38.556 -8,24% Distractions 18.393 5.434 23.369 -2,46% Illegal turns 8.250 2.737 11.846 -2,07% 23 Pedestrian crossings 1.226 1.630 1.173 -28,04% 46.319 52.425 49.499 -5,58% Traffic violations reported 2016 2017 Moving 152.882 142.381 6,87% Stationary 72.443 79.194 9,32% Technical means 300.218 318.917 6,23% 525.543 540.492 2,84% 2017 Managment Report 2. Territory Traffic violations reported 2017 2016 59097 60000 56998 51932 51770 48385 50587 50000 46094 45710 51980 43890 43842 50990 41150 38882 40000 43833 46453 43475 41304 39667 37120 37270 30000 33908 31830 29868 20000 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Besides these kinds of actions, the GUB – Speed control operation. 24 has several road-safety planning tools. Basically, these are the 2013-2018 Urban – Bus-taxi lane control campaigns. Mobility Plan (PMU) and the Local Road Safety Plan. Both set targets for reducing – Campaign to increase road safety the number of deaths and serious injuries among motorcyclists and moped resulting from traffic accidents: 30% for riders. fatalities and 20% for serious injuries in 2018. – Campaign to improve safety in school transport. More specifically and in relation to road safety, a number of campaigns were run Information campaigns were also lau- in 2017, for example, the: nched to educate different groups on safe mobility, as described in the “Local” – Campaign to increase the safety of section: sessions with senior citizens, the pedestrians as a more vulnerable “Guàrdia Urbana in Schools” programme group and to detect risky behaviour. and the work-related road safety training programme. – Passive Safety Campaign to promote the use of seat belts and child-res- Finally in 2017, Barcelona City Council traint systems. activated a specific campaign based on Zero Vision to reduce the number of – Operation 0.25, for breathalyser tests. fatalities and serious injuries in traffic accidents. The campaign was shown on – Campaigns for detecting careless several mass media (TV, online etc.) and behaviour by drivers (such as using designed specifically to increase respon- mobile phones or GPS). sible behaviour, respect and solidarity among pedestrians, cyclists, motorcy- – Operation 0.25, for breathalyser tests. clists and drivers in general. Guàrdia Urbana Barcelona 2.2. General deployment for keeping the peace The City Council takes preventive mea- — Sants Annual Festival sures to keep the peace in areas which, because of their features, attract more — Annual La Mercè Festivities people to their public spaces. It is for these and safety purposes that measures It is important to stress that from July on such as the following have been launched: there was a drop in violations reported since some forms of behaviour became — Operation Beaches punishable under the Public Safety Act. — Action campaign with intervention on It is also worth highlighting that 1 July pets saw pioneering regulations come into force on personal mobility vehicles — Revetlla de Sant Joan [midsummer eve and cycles with more than two wheels, celebrations] aimed at resolving problems relating to respect for others in public spaces and at — Operation Summer, a measure promoting sustainable and safe mobility. designed to promote respect for others, These regulations cover scooters and safety and mobility. electric wheels, Segways and other types of transport which have to coexist with — Operation Autumn other traditional means. — Gràcia Annual Festival 25 Coexistence and Civic Behaviour Byelaw violations reported 20.565 21000 19.486 16.188 17500 14.429 14000 13.060 12.374 10.878 17.607 9.650 10.534 10500 7.049 11.911 7.717 7.315 7000 10.647 10.126 10.089 9.166 8.831 8.800 7.546 3500 6.052 3.500 3.580 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 2017 Managment Report 2. Territory As a result, personal mobility vehicles and The regulations will be applied gradually cycles with more than two wheels will be and there will be an adaptation period subject to special conditions when they during the first few days when GUB offi- are used for an economic activity (traffic cers will warn members of the public of conditions and areas, mandatory insu- the penalty for not complying, without rance, registration, routes for riding along, imposing any fines. They will only start to etc.) Other aspects that are regulated in be imposed once this initial adaptation every case are to do with parking, the use period is over. The City Council is accor- of crash helmets and reflective elements, dingly distributing up to 40,000 informa- lights and bells, and the minimum age for tion leaflets in various parts of the city in cycling, driving, etc. July to provide the public with information on the new regulations. 26 Guàrdia Urbana Barcelona 2.3. Operation Summer Operation Summer 2017 was activated A total of 37,323 cases of illegal hawking from 25 May to 30 September, aiming to were reported between June and Sep- make intensive uses of public spaces tember (out of 64,068 cases reported 27 compatible with the local residents’ throughout the year). This represents a needs for peace and quiet. This measure 19% drop on 2016 (with an increase of puts special emphasis on the coastal area 20% over the year). On the other hand, and other areas where large numbers of calls from the public complaining about people congregate, such as around the beach hawking were up 30% on 2016. Sagrada Família. As regards the seizure of goods, 519,990 As regards the 10 beaches that make up items were confiscated in 2017 (com- the city’s seafront area, the 90 officers pared to 630,745 in 2016). patrolling it do so on foot, with scooters, four-wheeled vehicles, bicycles, quads Priority was also given to the fight against adapted for sand and two rigid inflatable the consumption of alcoholic drinks on boats that help to improve surveillance the public highway. The Guàrdia Urbana and monitoring work both on the beach seizes 337,425 drinks between the months and on the breakwaters. of June and September (and 463,598 over the entire year). The number of cases The summer operation also provides for reported online and by phone dropped by a coordinated strengthening of all the 5% and 6% respectively. municipal services, so the Mossos d’Es- quadra and the GUB worked together There were 5% fewer than in the previous this summer to ensure respect for others year (with a fall of around 5% over the through preventive initiatives. whole year). It should be pointed out that complaint calls dropped up by 6%. Officers from the joint police office and the cabin on Bogatell beach breakwater checked everything detected on the beaches, such as people swimming in dangerous areas, sales of banned pro- ducts and robberies or thefts. 2017 Managment Report 2. Territory Cases of street hawking reported 15000 13.424 11.742 12500 11.995 10000 9.046 11.522 10.808 6.049 7500 6.089 6.087 4.146 4.850 5000 2.748 3.261 6.379 3.2337.546 2.923 2500 4515 4.315 3058 3020 2.433 0 2.0681.395 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 28 Interventions over street hawking drinks 120000 105.000 100800 96.198 100.155 103.774 81600 86.362 66.018 81.901 62400 40.551 43200 51.604 22.511 24000 15.962 16.691 11.349 12.031 11.95725.857 10.063 13.663 4800 16.017 20.169 12.442 11.175 5.863 10.991 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Guàrdia Urbana Barcelona 2.4. Measures for the start of the school year Once again in September the GUB imple- were safe. More specifically, 29 cases were mented measures to ease traffic flow, reported: 12 for the state of the vehicles increase compliance with traffic regula- and 17 for administrative reasons, and one tions and reduce accident rates, paying vehicle was immobilised. Besides the tec- special attention to the areas around hnical state of the vehicles, checks were schools. made to see that they complied with the presence of an accompanying adult in the With this aim in mind, from the start of the vehicle (where necessary), the conditions month the operation prioritised school for providing the school transport service catchment areas, especially any affected and the conditions for drivers, and ensure by public works. they stopped at the right places under appropriate safety conditions. For example, more than 90 school trans- port vehicles were inspected to ensure they 2.5. Christmas operation The Christmas festivities mean greater use as the New Year’s Eve celebrations around of public spaces and greater concentra- Montjuïc’s Magic Fountain. In that case, it tions of visitors in the city’s shopping areas. was carried out in coordination with the 29 So, as in previous years, the GUB and the Mossos d’Esquadra and the Barcelona Mossos d’Esquadra, in coordination with Fire Service (because of the firework dis- other municipal services, adopted special play). Other examples were the Three Kings measures to ensure safety, respect for Parade and the Kings Fair on the Gran Via. others, mobility and cleaning were main- tained at an optimum level. This year saw several new measures have been adopted following the terrorist This operation meant stepping up the pre- attacks of 17 August. One of these involves sence of officers in the city’s shopping banning lorries precisely during events districts, as part of the force’s community such as the Three Kings Parade at times policing and crime prevention roles. More when they attract the most people. breathalyser and drug tests were also car- ried out to ensure road safety was main- A second important measure, decided by tained 24 hours a day. the Local Safety and Security Board in November, involved installing bollards and Furthermore, Operation Network was other similar deterrent measures in places stepped up as well to prevent criminal acts such as La Rambla, the Sagrada Família on Barcelona’s underground system, con- and Barcelona Cathedral. trol the noise pollution generated by vehi- cles and night-time gatherings in public Finally, starting on 6 December and con- spaces, and keep things moving on the tinuing throughout the winter sales, uni- city’s streets and roads by easing pedes- formed patrols were organised in the city’s trian circulation and vehicle traffic. shopping districts and adapted to the num- bers of shoppers and volume of traffic at These measures included deploying spe- any one time, particularly in the shopping cial teams at specific festival times, such hubs of each neighbourhood. 2017 Managment Report 2. Territory 2.6. “Play Safe” Campaign In December, the GUB ran another “Play Among other things the most common Safely” campaign, involving police ins- violations of the regulations were the pections of shops to ensure the toys they absence of labels in Spanish or Catalan, sell comply with the corresponding regu- wrongly labelled products, the absence lations and do not pose any risk to chil- of safety warnings or advice, no CE vali- dren. dation (which all products must have) and illegible or poor quality instructions The aim is to increase safety and check making it impossible for the toys to adapt the compatibility of the establishment’s to the regulations. There were also a lot rules with municipal regulations and the of cases of goods not showing the right specific ones for toy shops. Nineteen use-by date. establishments were inspected during the campaign. A total of 1,503 toys that La Guardia Urbana realiza diversas actu- failed to comply with the regulations or aciones en el marco de la Ordenanza de represented a risk were destroyed and 30 protección, tenencia y venta de animales regulation violations were reported. de Barcelona. 2.7. Operation Food Store 30 Acting in collaboration with the Barce- Such checks are part of the functions that lona Public Health Agency (ASB), the GUB GUB has as administrative police in moni- inspected 49 food premises (restaurants, toring compliance with the regulations for butcher’s shops, retail shops that cook food establishments, to ensure food that and package products etc.) As a result of is sold in the city satisfies the correspon- these checks, five premises were forced ding health and hygiene guarantees. to close temporarily for hygiene-related reasons. In addition, 171.1 kilos of food In the course of these inspections the GUB products were seized for not being not filed 155 reports for other administrative fit for consumption or not properly con- violations relating to documents, permits, served for their subsequent preparation compulsory signage, lack of hygiene and and consumption. safety element regulation infractions or the type of electrical fittings, extin- The ASB has started proceedings against guishers and emergency lighting. the establishments concerned, which will only be allowed to reopen if they correct the flaws detected and will remain sub- ject to future ASB inspections. The premises inspected were chosen on the basis of complaints received in each district and from observations made by officers in the territorial units, who ins- pected an average of six establishments. Guàrdia Urbana Barcelona 2.8. Campaign to encourage responsible pet ownership The GUB carries out several actions under Compared to the previous year, there was the framework of Barcelona’s byelaw on the an increase of 7.4% in owners reported for protection, ownership and sale of animals. having potentially dangerous dogs wit- hout a microchip or not registered. These mainly focus on ensuring that owners and carers comply with their legal Barcelona City Council, meanwhile, is duties and correct any anti-social beha- actively promoting adoption as the first viour on their part. They include checking option for acquiring a pet. Work is also the census and identifying dogs, ensu- being done to raise awareness among ring compliance with the regulations on people who ultimately opt to buy a pet so owning potentially dangerous breeds of that they do so from a shop where sales dogs, checking owners clear up pet waste, are made responsibly. ensuring compliance with the regulations concerning dogs on the metro, looking out During this campaign GUB officers and for responsible practices in pet shops and the Animal Protection Department will so on. also be inspecting shops that sell ani- mals to check the conditions for keeping The city’s parks, squares and gardens are and looking after those animals, as well spaces where most incidents are detected. as their administrative and technical con- The campaign therefore puts special ditions. emphasis on these spaces and focuses on the ones where problems have been Such inspections take into account not 31 detected with dogs or anti-social behaviour just compliance with the documentary on the part of their owners or carers. requirements established under the byelaw but also conditions relating to Where the anti-social behaviour is not the well-being of the animals: the age of serious, we prefer to warn people in puppies, vaccination and feeding guide- charge of dogs first but if that is not pos- lines, prophylaxis and socialisation pro- sible or the problem continues, we file the tocols, cage measurements, the number corresponding reports. of animals in the establishment, signs of diseases or neglect, adaptation and qua- The force filed a total of 2,627 reports for rantine spaces, and every other aspect byelaw infringements concerning dog provided for by the byelaw. ownership over the course of the year. 2017 Managment Report 2. Territory 2.9. Monitoring tourist flats The GUB continued working on the cam- problems in buildings with tourist apart- paign started two years ago to monitor ments. Monitoring in the most popular tourist apartments in the city and the dis- tourist areas, such as Barceloneta, was turbances caused by some users. stepped up in August. A specific service continued to be offered In all, 303 inspections were carried out in 2017 for dealing with complaints from and 234 complaints filed in 2017. local residents regarding community 2.10. Coordinating public works A number of public works with a big – Redvelopment of C/ Pere IV (C/ Bilbao impact on traffic were carried out in 2017 - C/ Roc Boronat) in order to improve and increase the space available for pedestrians, as well as – PRM adaptation of Jaume I metro sta- other major urban development projects tion on Line 4 designed to improve mobility: – Rambla de Prim ADIF drainage ditch – Installation of several cycle lanes 32 – Redevelopment of the Eixample TGV – Bus-lane resurfacing (C/ València, Sector (C/Nicaragua-C/Provença) Gran Via, C/ Còrsega, etc.) – C/ Villarroel-C/ Rosselló reorganisa- – Summer asphalt campaign tion – Ring-road resurfacing – Palau Pascual i Pons renovation – New bus network stage 5 – New pedestrian crossing on Av Meri- diana in front of the bus station – Optimisation of the link between the bus-HOV lane and the bus lane on Av – New road layout for Ronda del Gui- Meridiana nardó – Start of work to cover the Ronda de – New road layout for Travessera de Dalt ring road Gràcia (C/ Santaló-C/ Balmes) – Continuation of work on the Plaça de All these called for a big effort in terms les Glòries Catalanes tunnels of GUB officers to reduce the effect on traffic. – Continuation of remodelling work on new Mercat de Sant Antoni Guàrdia Urbana Barcelona 2.11. Lost and found With the aim of returning as many lost – Informing the Tourism Management items as possible to their owners and Board made up of the City Council and avoiding any inconvenience, the GUB tourist operators. introduced a new procedure in 2015 that considerably improved lost-and-found – Training for GUB staff. management. The new procedure distinguishes between More specifically, the following improve- accreditable and non-accreditable items ments were introduced: and checks whether cases were reported as losses or criminal acts by consulting – Management of this procedure was the NIP-SIP. extended to a regional/Catalan level, thanks to the use of NIP-SIP consul- The new procedure remained in opera- tation software. tion in 2017 and, besides the usual service provided by the GUB, specific coordina- – Coordination with the City Council Lost tion measures continued to be esta- and Found Office. blished for big events, such as concerts and conferences, including the Mobile – Informing consulates. World Congress. 33 2.12. Public safety Urban Crime Groups The Urban Crime Groups provide back-up criminal offences. Their priority is to avoid for the GUB’s territorial units to improve crimes against property and theft. They public safety. These operational groups also respond to other safety-related specialise in public safety and take selec- crimes that might be detected, such as tive action to deal with the more serious small-scale drug trafficking. Known cases of public safety 2015 2016 2017 Theft/minor theft 96.917 100.758 109.671 8,85% Robbery with violence or intimidation 10.704 9.990 10.699 7,10% Burglary 10.688 9.052 9.405 3,90% Stealing from cars 6.254 6.956 7.692 10,58% Public health crimes 838 789 855 8,37% 125.401 127.545 138.322 8,45% 2017 Managment Report 2. Territory Operation Network One of the GUB’s deployment priorities deployment that has proved to be an is Operation Network on the Barcelona effective tool in the fight against crimi- Metro, which began in 2011 with the aim nals operating on the underground and of preventing crime there. The specific the (FGC) urban lines. goals of this operation are to improve public safety and user perception of The operation also allows officers to draw safety, on the underground and also on attention to, correct and report municipal the urban lines of the Ferrocarrils de la byelaw violations committed inside the Generalitat (FGC - Catalan Railways). It metro. also plays an important part in reducing stealing in crowded areas. There were 8,219 patrols carried out in 2017, 36.5% fewer than in the previous From the outset it has involved joint year, owing to a transfer of resources patrols of city and regional officers (GUB resulting from an increase in the number and Mossos d’Esquadra) in various places of street thefts and robberies and a fall in in suburban Barcelona. These patrols those on the metro network. have developed into a significant joint 34 Patrol services for Operation Network 1800 1500 1.363 1.402 1.370 1.255 1200 1.132 1.035 940 971 935 894 913 900 740 958 962 924 600 822 856 660 657 300 525 546 518 408 383 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Guàrdia Urbana Barcelona Public safety interventions The nature of the tasks carried out by the stealing electricity after premises in GUB in public spaces and in their local Nou Barris were found with a cannabis work means public-safety activities have plantation containing some 400 plants. to been a feature of various kinds of inter- The investigation began following ventions. Here are a few:  complaints from local residents over loud extractor-fan noise and a strong – The GUB and Sant Feliu de Llobregat smell of cannabis. Police confiscated 5,000 counterfeit sports shirts intended for unautho- – Similarly, a person in the same rised street hawking. This intervention neighbourhood was investigated after took place in Sant Feliu de Llobregat 150 cannabis plants were found in a premises that were operating as a flat following a fire that had broken out material distribution point. The distri- in the building. butor was earning €5,000 a day selling counterfeit products. – Arrest of four people and dismantling of a business selling drugs to minors at – Arrest of a man with a European a Sant Martí address. The investigation Arrest Order out on him and who had began after complaints were received abducted his two-and-a-half year-old from local residents and schools and son from France four months previ- based on information obtained by Sant 35 ously. The GUB stopped him following a Martí neighbourhood police. traffic violation and shortly afterwards he recklessly fled. Police officers found – Arrest of the owner of a motorcycle a firearm in his car as well as a mac- workshop on Travessera de les Corts hete, stolen Spanish number plates for five alleged offences against pro- and presumably falsified documents. perty and fraud. – Arrest of two people for receiving – Arrest of two people an alleged stolen goods and for resisting and public-health offence relating to disobeying police officers from the drug-trafficking in the Sant Martí dis- El Raval neighbourhood. The officers trict. A person was also investigated involved, who were patrolling the for alleged drug trafficking. Various neighbourhood streets, observed an amounts of narcotic substances were individual who had previously been confiscated during the operation, arrested for receiving stolen goods along with items for drug trafficking acting strangely. The individual met on the streets. a woman who was carrying two large bags containing 31 mobile phones and – Mossos d’Esquadra and GUB officers other items worth €14,000 which were carried out 29 house searches in El all recovered. Raval premises, where drugs were being sold, and arrested some 35 – Arrest of a person in Nou Barris for an people in connection with that offence. alleged public-health offence and for 2017 Managment Report 2. Territory The two police forces are maintaining secu- Meanwhile, measures such as the rity deployment in that neighbourhood following were activated: and stepping up preventive and deterrent actions by increasing the number of uni- – Barcelona’s Emergencies Centre formed patrols in the area. They are also in (CUESB) immediately went into action permanent contact with local associations and moved to the site of the attack to and residents to check the accuracy of all assist the people affected. the information they receive and, where any sign of drug-trafficking is detected, an – The city tourist board Turisme de Bar- investigation will start and a judge will be celona, acting in coordination with the informed of this. Hotel Guild, offered shelter to people who had come to the city but for some Terrorist attack on La Rambla reason were unable to leave. Tourists de Barcelona staying in the attack perimeter but unable to enter it were also given alter- On 17 August 2017 the Basic Municipal native accommodation in Eixample Emergency Plan for incidents with mul- hotels. tiple victims was activated when lots of people were run over by a van on La After the terrorist attack, the Local Rambla de Barcelona. All the emergency Security Board created a specific expert services went into operation and the working group to assess the post-attack 36 Coordination Centre managed the emer- risks and whether additional measures gency response from the outset. needed to be taken. Among other things police presence and coordination were When the incident occurred, twenty police stepped up and preventive measures were officers there at the time were not only adopted, such as protecting crowded the first to sound the alarm, cordon off areas with mobile barriers. and evacuate the area but also the first to provide first-aid and assistance, as well Barcelona City Council gave the Gold as resuscitate victims. Medal for Civic Merit, the highest dis- tinction it awards, to the GUB (as well Some three hundred officers immedi- as others) for its outstanding and exem- ately intervened in the attack area and plary action in handling the emergency. other iconic areas in the city to strengthen The force also received the Gold Medal of security, in coordination with the Mossos Honour from the Catalan Parliament for d’Esquadra. Besides them, a further 340 its work on the evening of 17 August and officers volunteered to join in the opera- the days following the terrorist attack on tion. The GUB also offered its support to La Rambla. the Mossos d’Esquadra in the hunt for the terrorist who carried out the attack. Guàrdia Urbana Barcelona 37 3. Resources 3.1 Organisational Chart 3.2 People 3.3 Women in the Guàrdia Urbana 3.4 Guarantees and prevention 3.5 New resources 2017 Managment Report 3. Resources 3.1. Organigrama HEADQUARTERS OF THE GUÀRDIA URBANA Chief Constable Deputy Chief Constable Headquarters Technical Office (GTP) Resource Analysis Management (GAR) External Relations and Communications Office (GREIC) Permanent Coordination Office (OPC) Technical Analysis Service (STA) Ethics and Internal Affairs Unit Attached to Police (UDAI) Headquarters Safety, Security and Coordination Road Safety and Traffic Investigation Division Territorial Division (DT) Division (DC) Division (DTRSV) (DSI) 40 Operational Central Traffic Unit Investigation Unit UT 1 Ciutat Vella UNO 1 Planning Unit (UCT) Joint Command UT 2 Eixample UNO 2 Police Support Unit Room Recorded Images Complaints Unit UT 3 Sants- Operational UNO 3Montjuïc Technical Support USP - Night (SSTO) Accident Investigation and UT 4 Les Corts - Prevention Unit (UIPA) UNO 4Seu Lluch Gervilla Information and Public Works Unit Documents Unit (UID) UT 5 Sarrià - Daytime Sant Gervasi Support Unit (USD) Protection Unit UT 6 Gràcia Mounted Unit UT 7 Horta- Guinardó UT 8 Nou Barris UT 9 Sant Andreu UT 10 Sant Martí Guàrdia Urbana Barcelona 3.2. People In December 2016, the GUB comprised Together they represent 79.76% of human 2,955 professionals: 2,930 police offi- resources at the Manager’s Office for cers and 25 technical and administrative Safety and Prevention. support staff. Guàrdia Urbana staff Staff breakdown by organisational structure a) Police staff ** Organisational structure First activity Second activity T. 2017 T. 2016 Headquarters 63 2,31% 2 1% 65 49 Financial Management Services* 17 0,62% 34 17% 51 48 Coordination Division 154 5,64% 3 1,50% 157 174 Territorial Division 1.864 68,28% 126 63% 1.990 2.001 41 Security and Investigation Division 370 13,55% 12 6% 382 391 Traffic Division 262 9,60% 23 11,50% 285 294 TOTAL number of police staff 2.730 100% 200 100% 2.930 2.957 b) Non-police staff Organisational structure T. 2017 T. 2016 Headquarters 4 16% 4 Financial Management Services* 0 0% 0 Coordination Division 2 8% 2 Territorial Division 11 44% 11 Security and Investigation Division 3 12% 3 Traffic Division 5 20% 5 TOTAL number of police staff 25 100% 25 * and Resources Control Department ** Four GUB officers employed in a second activity at the GPSM in other municipal departments are not included 2017 Managment Report 3. Resources Organisational structure (police and non-police staff) 2000 2001 2012 1500 1000 500 385 394 290 299 159 176 69 53 51 48 0 Territorial Security and Investi- Traffic Coordination Headquarters Financial Division gation Division Division Division Management Services and Resources Control Department at t he GPSM 2017 2016 42 Guàrdia Urbana Barcelona Staff breakdown by professional category a) Police staff* TOTAL 2017 TOTAL 2016 Chief Superintendent, Chief Constable of the GUB 1 0,04% 1 Chief Superintendents 5 0,18% 5 Chief Inspectors 21 0,77% 21 Inspectors 16 0,59% 18 Deputy inspectors 28 1,03% 21 Sergeants 77 2,82% 63 Corporals 246 9,01% 217 Constables 2.336 85,57% 2.400 TOTAL first-activity staff 2.730 100% 2.746 43 TOTAL second-activity staff 200 211 TOTAL police staff 2.930 2.957 a) Non-police staff TOTAL 2017 TOTAL 2016 Senior officers 1 4% 1 Administrative staff 10 40% 10 Administrative support staff 14 56% 14 TOTAL non-police staff 25 100% 25 TOTAL STAFF 2.955 2.982 * Four GUB officers employed in a second activity in other municipal departments are not included 2017 Managment Report 3. Resources Staff breakdown by age and sex a) Police staff b) Non-police staff Total staff First activity Sec. activity 2017 2016 2017 2016 T. 2017 T. 2016 Total variation 20-24 5 0,2% 0 0,0% 5 11 0 0% 0 5 11 -54,55% 25-29 89 3,3% 0 0,0% 89 110 0 0% 0 89 110 -19,09% 30-34 346 12,7% 0 0,0% 346 431 1 4% 2 347 433 -19,86% 35-39 686 25,1% 3 1,5% 689 701 2 8% 3 691 704 -1,85% 40-44 614 22,5% 4 2,0% 618 519 4 16% 2 622 521 19,39% 45-49 244 8,9% 14 7,0% 258 266 3 12% 3 261 269 -2,97% 50-54 324 11,9% 36 18,0% 360 375 7 28% 7 367 382 -3,93% 55-59 270 9,9% 74 37,0% 344 324 5 20% 5 349 329 6,08% 44 >60 152 5,6% 69 34,5% 221 220 3 12% 3 224 223 0,45% 2.730 100% 200 100% 2.930 2.957 25 100% 25 2.955 2.982 Average age 43,16 56,69 50,08 42,62 56,17 46,29 Age (police and non-police staff) 2017 2016 780 650 520 390 260 130 0 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 >60 Guàrdia Urbana Barcelona As for sex variables, there were 6 more women was 11.76%), representing a trend women on the staff in 2017, represen- towards parity. The Manager’s Office for ting 12.22% of the whole workforce. Alt- Safety and Prevention still considers this hough this is not a significant increase, it landmark as a priority and has launched is notable that the increase in women is initiatives to increase the number of mainly occurring in young age groups, as women. The best time for that is obviously a result of incorporating more and more at the recruitment stage, so calls for new women in the selection processes. officers are the main factor in improving the historical and present-day percen- Moreover, there has been a sustained tage, which is a long way from reflecting increase (in 2014, the percentage of the social reality. Men Women 2017 2016 2017 2016 Police staff* First activity 2.427 82,1% 2 303 10,3% 298 45 Police staff* Second activity 159 5,4% 34 41 1,4% 41 Non-police staff 8 0,3% 3 17 0,6% 16 2.594 87,8% 126 361 12,2% 355 * Four GUB officers employed in a second activity in other municipal departments are not included Staff distribution by sex 12% 88% WOMEN MEN 2017 Managment Report 3. Resources Recruitment Professional development Internal promotion The Safety and Prevention Area Professi- onal Development Service is responsible – 8 vacancies for GUB lieutenants for facilitating change management by means of initiatives designed to improve – 24 vacancies for GUB sergeants, 22 of the technical skills (knowledge) and which have been filled. cross-cutting skills (abilities and atti- tudes) of its professionals and to increase – 60 vacancies for GUB corporals efficiency and effectiveness in the work required for performing their jobs and Public-sector job vacancies satisfying public needs. – 49 inter-administrative vacancies Their challenges have been to enable GUB under the category of Barcelona GUB staff to: constable. Constables have been incor- porated from the Mossos d’Esquadra – Maintain a level of ongoing learning in (17), the National Police (6) and local their everyday activities, so they are police forces in various towns in Barce- efficient and familiar with the new tec- lona’s metropolitan region (26). In total, hnologies intended to facilitate con- 599 candidates applied, with an ave- tact with the public. rage age of 35.3, and 10 of whom were women. – Maintain a level of physical and psyc- 46 hological fitness that allows them to – 120 places for Barcelona GUB consta- perform their duties. bles – Carry out the necessary actions so its teams are equipped with officers in line with the force’s organisational hierarchy. Guàrdia Urbana Barcelona In other words, activities designed to work The training focused, among other things, on the following aspects: on the following subjects: – Support in deploying neighbourhood – Communication police teams. – Metropolitan taxi regulations – Support in the skills-development pro- cess during Public Safety Education – Emergency actions Service training activities. – Self-protection in emergency situa- – Incorporation of a human-rights and tions diversity perspective in training pro- jects and programmes. – Basic Life Support - Automated External Defibrillator. – Improving knowledge of the GUB’s own IT applications and corporate informa- – Mobile Public Safety (Mycellium) tion systems. – Detecting Islamist radicalisation – Public assistance. As regards specific training, 59 training All this training was run by 85 GUB trainers initiatives were given in 120 editions, with and 82 external trainers, and the expendi- 48,268 hours of training and 1,688 parti- 47 ture on training (besides staff expenses) cipants. came to €326,677.40, of which €11,148 were funded by the AFEDAP (Training Training by subject area Agreement for Public Authority Employ- ment). a) Local policing: More specifically, 62 different training ini- – As regards neighbourhood poli- tiatives were carried out in 468 sessions cing, training was offered to equip totalling 99,497 direct training hours. with neighbourhood police teams with the 9,030 participants. knowledge, tools and skills necessary for strengthening and expanding the It is worth highlighting that this year expertise of officers, as well as the senior officers received training on how professionals with command roles, in to detect and manage sexual and sex-re- relational as well as operational and lated harassment. functional contexts. In 2017 training was provided for teams in the Nou A review of training documents was also Barris, Sant Andreu and Sant Martí carried out to put inclusive communi- districts. cations and language into effect with the Department of Mainstreaming and – As regards the Public Safety Education Gender Affairs at the City Council Mana- Service and changing the education ger’s Office for Human Resources. offered, training was provided to pro- fessionals making up the service with Training by type the aim of updating their methodology and developing a school programme Ongoing training was given in three for risk prevention. periods totalling 348 sessions and 51,229 hours of training, with 7,100 participants. 2017 Managment Report 3. Resources b) Security policing: – Monitoring networks. The goal to this training was to find out the tools avai- As a result of the terrorist attack in August lable and within our scope above all 2017, and in line with the GUB’s security for compiling reports (for both internal training, a series of sessions were held to and judicial use) and organising the help participants reflect on and improve information obtained so that it is as police procedures in an accident situation useful as possible. with multiple victims (AMV). The following sessions were held during the last quarter c) Beach Group training: of 2017: We have continued to consolidate the – Operational self-protection techniques. beach teams’ knowledge of basic aspects such as sea rescues and practice what to – Talk by Dr Joaquim Ríos (SEM), who do onboard vessels. reviewed coordination between the various operators on the day of the This training enabled the unit’s mem- attack. bers to make the following interventions: 11,391 people evacuated from breakwa- – Ongoing training course on factors in ters, 385 people assisted and 84 inter- Islamist radicalisation. ventions with other operators (Rescue, Proactiva and Capitania). 48 – Participation in ongoing training for the Barcelona Fire Brigade on multiple d) Occupational risk prevention in police victim accident issues. activities: Other notable training initiatives in secu- Courses on driving cars and riding motor- rity policing were as follows: bikes and scooters. The aim behind these courses is to correct certain kinds of – Operational self-protection techni- behaviour and improve driving skills. ques. Nineteen sessions were orga- nised to work on tools, assistance e) Promotion training: (basic life support and using the Auto- mated External Defibrillator), skills in Courses linked to internal promotion for using firearms and self-protection corporals, sergeants deputy inspectors measures. were held at the Catalan Public Safety Institute. – Under this programme, participants also worked on distinguishing between The training given, by area, was as follows: active and passive resistance and “excited delirium”, which involve dif- ferent operational procedures. Guàrdia Urbana Barcelona Nº of Ed. Attend. Training Cost Funding initiatives hours Manager’s Office AFEDAP Inter-admin. response 1 1 49 73 4.194,81 € 4.194,81 € 0 € Response to public* 1 1 120 20 214,70 € 214,70 € 0 € Trainer training 3 4 45 68 9.270,64 € 9.270,64 € 0 € Risk prevention 3 6 64 56 17.896 € 8.948 € 8.948 € Internal system 1 1 2 40 480,00 € 480,00 € 0 € Assistance 4 19 223 109 4.187,24 € 4.187,24 € 0 € Police tools 3 6 49 91 4.548,09 € 4.548,09 € 0 € Woodland 3 7 93 53 5.578,98 € 5.578,98 € 0 € Emergencies 1 2 49 24 1.387,30 € 1.387,30 € 0 € Management 6 8 138 73 2.384,24 € 2.384,24 € 0 € Beaches 4 7 113 154 7.030,98 € 7.030,98 € 0 € 49 Promotion 3 3 89 578 141.767,75 € 141.767,75 € 0 € Local 8 8 145 214 47.259,84 € 47.259,84 € 0 € Security 13 37 623 678 33.155,77 € 30.955,77 € 2.200 € Traffic 5 10 128 168 7.168,50 € 7.168,50 € 0 € 2017 59 120 1.930 2.399 286.524,84 € 275.376,84 € 11.148 € 2016 53 142 2.291 3.067 195.225,44 € 185.715,44 € 9.510 € *sector job vacancies Training initiative participants Number of training initiatives 2.291 59 1.930 53 2017 2016 2017 2016 2017 Managment Report 3. Resources Training initiative participants (1,688 men and 242 women) 623 600 500 400 300 223 200 145 138 128 120 113 100 93 89 64 49 49 49 45 0 Security Local Traffic Beaches Promotion Inter-admin. Emergencies Internal response system Assistance Management Response to Woodland Risk Police Trainer public sector prevention tools training job vacancies 50 Total hours of training 700 678 600 578 500 400 300 214 200 168 154 109 100 91 73 73 68 56 53 40 24 20 0 Security Local Beaches Police tools Management Risk Internal Response to prevention system public sector Promotion Traffic Assistance Inter-admin. Trainer Woodland job vacancies response training Emergencies Guàrdia Urbana Barcelona Training initiative costs (EUR) 141.767 140.000 120.000 100.000 80.000 60.000 47.259 40.000 33.155 20.000 17.896 9.270 7.168 7.030 5.578 4.548 4.194 4.187 2.384 1.387 0 480 Promotion Security Trainer Beaches Police tools Assistance Emergencies training 51 Local Risk Traffic Woodland Inter-admin. Management Internal prevention response system Staff management Absenteeism among GUB staff in 2017 The most notable steps taken to reduce stood at 11.49%. That means 1,671 levels of absenteeism include monito- first-activity (active service) officers had ring cases of sick leave (some by sum- 2,656 periods of temporary incapacity, moning the person concerned); adapting representing 72,260 days off work. There workplaces; the work carried out by the were also 142 second-activity (non-active Manager’s Office medical inspection service) officers with 207 temporary inca- team, contacting health centres to go pacity periods representing 10,408 days through waiting lists both as proof of off work, a rate of 20.02%. visits and surgery; authorisation for reha- bilitation during service hours to reduce Non-police staff had a sick-leave rate of the length of sick leave, and coordination 10.58%, generated by 16 workers off 16 with the City Council medical inspection times (for 688 days). team and the mutual insurance company PAMEM, until it was wound up. It is worth pointing out that a new calcu- lation system was introduced in October On the other hand, given the nature of 2016 that has led to a considerable vari- its work, the GUB has one of the highest ation in sick leave percentages (it was levels of work-related accidents. In 2017, 7.64% in 2016), not because of an increase police officers were involved in 669 acci- in the absolute number of days off, but dents requiring time off work totalling rather the inclusion as calculable days 16,206 days. These data include acci- of indisposed workers resting at home, dent-related sick-leave days caused by as well as variations in the dividend for at-work accidents and relapses from pre- incorporating only effective work days. vious accidents. 2017 Managment Report 3. Resources 3.3. Women in the Guàrdia Urbana Gender equality is a primary goal both for “Women in Safety and Emergencies” Barcelona City Council and the GUB. The meeting GUB Master Plan provides for the imple- mentation of fourteen initiatives under A “Women in the Public Safety and Emer- the Equality Plan project. gency Services” meeting was held in the Sala Francesca Bonnemaison on 7 March. This daily task is managed by means It was first held in 2013 and this year it of coordination between the Professi- included the vision of the Fire Prevention, onal Development and Communication Extinction and Rescue Service (SPEIS) and departments at the Manager’s Office and the Medical Emergency System (SEM). the Equality and Gender Mainstreaming departments at the City Council, and the The City Council Safety and Prevention GUB. Manager, Jordi Samsó, the Chief Cons- table, Evelio Vázquez, and the Director of In that regard it should be pointed out SPEIS, Manel Pardo, reflected on the need that besides increasing the presence of to incorporate a women’s perspective in the women in the force as a result of new pro- area of emergencies. More specifically, the motions (in 2017 they represented 12.22% Chief Constable highlighted the spirit of of the workforce), progress continued in service, serenity and sensitivity of women minimising vertical segregation through for resolving disputes. the promotion of two women to sergeants 52 and a further seven women to corporals For her part, Chief Inspector Montserrat this year. Pina, who is also President of the European Network of Policewomen, presented the “Women in Safety and Emergencies” conclusions of the International Policewo- meeting men’s Conference that Barcelona hosted in October 2016. The Equality Plan Technical Committee (made up of City Council and trade union For that occasion, the Head of the Depart- representatives) has approved and imple- ment of Gender Mainstreaming at the City mented a protocol for preventing, detec- Council, Sonia Ruiz, presented the Muni- ting and resolving situations of sexual and cipal Plan for Gender Justice, a commit- sex-related assault. ment to promoting initiatives that seek to ensure equality at every level in the insti- This protocol determines the actions and tution. responsibilities of the bodies that need to intervene in resolving these situations Trinidad Yera Cuesta (IESE Business School and ensures a plurality of interventions and UNIR) gave a speech on “Autoritas”, in to guarantee appropriate treatment in feminine key, and Begonya Curto Ferré assessing each of the actions, following the (Deputy Director-General of Police Coor- most suitable methodology in each case, dination in Catalonia) chaired a round in accordance with the general principles table on local public safety in the hands it establishes. of women, with members of the Vila-real (Castille) and Oñati (Basque Country) local Throughout the year, people with command police forces, the Catalan Medical Emer- roles received specialist training on how gencies System (SEM) and the Barcelona to detect signs of a situation of sexual or City Council Fire Prevention, Extinction and sex-related assault and how to activate the Rescue Service (SPEIS). protocol. Training was started in various units and will continue into 2018. Guàrdia Urbana Barcelona 53 The task of bringing the meeting to a close of the force collaborating in organisati- fell to the Commissioner for Security and onal, logistical and information work to Safety, Amadeu Recasens, and the Mayor highlight the GUB as a stable professional of Barcelona, Ada Colau, who pointed out option for women that has a future. that, historically, women have always been in the first line of safety and prevention, In addition, a woman corporal and a despite the long time it has taken for such woman constable offered an informal responsibility to be transferred to a pro- chat at the Àgora, where they explained fessional level. work possibilities in the force. During the discussion, they debunked the myths Participation in the Education Fair surrounding policewomen and recounted anecdotes, besides encouraging everyone The GUB took part in the Education Fair who loved Barcelona to join the GUB. for the fourth year running to publicise the functions and professional activities the Talks were also given at some universities force carries out and inform young people in February to explain the professional about the recruitment process following options a force such as the GUB offers. announcements of new vacancies. These talks were given by three women and a policeman. This year’s fair, which was held between 22 and 26 March, saw some 60 members 2017 Managment Report 3. Resources 3.4. Guarantees and prevention The Ethics and Internal Affairs Unit (UDAI) – To draft reports on complaints of dis- is a police support service in disciplinary satisfaction over actions carried out and ethical matters for the general public by GUB members or over the treatment and all GUB staff collaborating and coor- received by citizens. dinating with other services, bodies, ins- titutions and police forces. – To carry out investigations, at the request of organisations and institu- Its functions are as follows: tions, of acts that GUB members may be involved in. 1. Ethics 3. Weapons Service – To reaffirm the GUB’s adherence to the Catalan and European Police Codes of – To assign weapons and guide and pro- Ethics. cedures in response to their loss or theft. – To oversee the GUB’s duty to preserve the honour, dignity and good image of – To control and inspect weapons. the force. – To repair and review weapons. – To act as the technical secretariat of the GUB’s Ethics Committee in its – To authorise a second weapon under a 54 functions at the time of its creation. Type A licence. To manage and process documents and provide guidelines on – To ensure the GUB’s ethical principles the suitability of GUB members’ own and values are integrated and adhered weapons. to when the various police services are performed. – To establish safety and security mea- sures for possessing and keeping a – To provide the necessary internal and weapon and for firearm practice. external communication channels, including human rights organisations – To decommission and destroy weapons. in those. – To regulate firearm and first-aid prac- – To promote prevention in the field of tice. discipline with proposals for improving operational police procedures, proto- The UDAI is in charge of investigating acts cols, etc. that GUB may be involved in for alleged criminal behaviour, lack of discipline or – To work with the GUB Training Depart- conduct that breaches the code of police ment, to promote good practices with ethics. It is also responsible for informing cross-cutting ethical content. the competent authority of the results of its investigations. 2. Internal Affairs The unit’s investigations and proceedings – To carry out the relevant investigations may give rise to an administrative and/or on its own initiative, in order to clarify judicial process as well as a proposal for any acts committed that may consti- improving regulations, operational proce- tute a disciplinary or criminal offence, dures, training, internal recognition and and to identify those responsible for so on within the framework of collabora- them, where there are GUB members tion with several departments (training involved, and inform the competent and recruitment, legal advice, communi- authority of all that, where necessary. cation, etc.) Guàrdia Urbana Barcelona All reports or complaints investigated by mitted by the general public), the number the UDAI are used for clarifying acts and of complaints fell by 2% in 2017, while the the responses to them. Of these, an ave- number of “thank-yous” for actions carried rage of 13% end up with the start of disci- out by the GUB rose by 17%. Public evalu- plinary proceedings. More specifically, 209 ation of the force’s services produced the complaints or reports received directly by best score in the last 25 years, according the unit were investigated in 2017 and 26 to the 2017 municipal survey. led to the start of disciplinary proceedings: 5 of which were very serious, 13 serious More specifically, there were 26 discipli- and 8 minor. nary proceedings in progress in 2017. As regards applying IRIS (Barcelona City The main reasons for disciplinary bre- Council’s system for managing incidents, aches in 2017 were as follows. complaints, suggestions and queries sub- Disciplinary proceedings 15 15 14 13 55 10 8 5 5 3 0 Very serious Serious Minor 2017 2016 Reasons for commencement of disciplinary proceedings 4% Not following regu- Impropriety; 5 8% lated conduct:; 1 19% Lack of respect Disobedience; 4 8% for colleagues; 2 Dishonourable Intentional 8% conduct; 2 crime; 4 15% Delay in complying Unjustified absenteeism with orders received: or latenesso; 3 2, 8% 12% Grossly negligent breach of duty; 3 11% 15% 2017 Managment Report 3. Resources 3.5. New resources Electric mobility 56 The GUB acquired 30 new electric sco- suming an average of 405.8 litres of petrol oters to replace the petrol-driven ones in that time. The addition of 30 e-scooters used by the territorial units in Gràcia and will therefore save nearly 13,000 litres of Sant Martí, the next electric districts after fuel. Eixample. The aim is to gradually replace all the petrol fleet with electric scooters. The “More Sustainable City Council” pro- gramme singled out the implementation By the end of the year, the GUB had a fleet of the Internal Sustainability Strategic of 301 two-wheeled vehicles, including Plan by the Manager’s Office for Safety 236 scooters. The incorporation of these and Prevention, as well as the electrifi- new vehicles means the number of e-sco- cation of the GUB motorbike fleet, and oters has risen from 32 to 62, nearly 26% presented the Manager’s Office with of the total. an award at the “More Sustainable City Council” day event. Each Guàrdia Urbana scooter covers an average of 4,000 kilometres a year, con Guàrdia Urbana Barcelona 57 4. Transparency (other indicators) 2017 Managment Report 4. Transparency 4.1. Calls received on 112 and 092 (384,041) 48 42.157 43 39.026 38 34.362 32.834 38.422 33.599 33 31.25330.842 36.196 28.624 29.225 29.345 33.450 32.711 28 26.082 25.102 30.419 30.193 30.214 29.833 27.874 23 25.925 24.574 24.769 18 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 60 Annual average of calls dealt with in under 20 seconds 2017 95,7% 2016 95,4% 4.2. Incidents, complaints and suggestions collected with PDAs (per- sonal digital assistant) 4.420 600 589 559 547 513 500 488 420 445 417 400 479 357 351 439 327 416 429 298 300 339 354 305 341 200 100 181152 159 85 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Guàrdia Urbana Barcelona 4.3. Number of offences reported following breathalyser tests (76,194) 12000 10.272 10300 11.932 9.119 9.203 8.151 8.5008600 9.614 8.873 6900 8.138 5.836 6.283 7.273 7.757 5.326 11.957 5200 6.287 4.783 4.622 5.047 3500 4.611 3.787 4.200 3.805 5.863 1800 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Breathalyser tests 61 2015 2016 2017 Carried out 111.886 86.064 76.194 -11,47% Positive 7.281 7.976 7.373 -7,56% Ratio 6,51% 9,27% 9,68% 4,41% 4.4. Offences reported following drug tests (4,064) 600 2017 2016 536 514 500 419 400 386 299 309 325 304 300 246 258 249 229 310 297 200 269 281 257 234 263 218 245 244220 199 100 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 Managment Report 4. Transparency Drug tests 2015 2016 2017 Carried out 2.150 3.047 4.064 33,38% Positive 1.883 2.034 2.015 -0,93% Ratio 87,58% 66,75% 49,58% -25,72% 4.5. Reported municipal byelaw violations (105,748) 21000 20.565 19.486 17.607 17500 14.429 14000 13.060 62 12.374 16.188 10.878 9.650 10.534 10500 7.049 11.911 7.717 10.647 7.315 10.126 10.0897000 9.166 8.831 7.546 8.800 3500 6.052 3.510 3.590 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 2015 2016 2017 Coexistence and civility 111.824 130.451 84.980 -34,86% Urban environment 7.510 7.598 7.512 -1,13% Use of public roads and spaces 3.576 3.384 2.937 -13,21% Protection, ownership and sale of animals 1.494 2.329 2.627 12,80% Other 8.994 7.938 7.692 -3,10% 133.398 151.700 105.748 -30,29% Guàrdia Urbana Barcelona 4.6. Reported occupations of public space for begging (177) 48 40 39 32 25 24 16 8 9 10 8 8 8 6 5 7 5 11 2 8 0 5 5 1 3 1 2 1 4 3 1 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Unsolicited cleaning Attitudes, offers or activ- Begging by minors or people of windscreens ities causing a nuisance with disabilities to people 63 200 174 158 150 98 100 79 50 0 Unsolicited cleaning Attitudes, offers of windscreens or activities causing a nuisance to people 2017 2016 * (two for begging by minors or persons with a disability in 2016 and 2017) 2017 Managment Report 4. Transparency 4.7. Reported visual degradation of the urban environment (1,585) 120 115 114 105 100 82 104 102 80 60 48 66 62 42 36 37 40 3732 32 35 38 29 25 20 35 34 29 33 36 37 30 21 21 22 23 32 18 22 21 15 150 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Graffiti, painting Banners, posters Advertising on vehicle or other graphic and leaflets windscreens expressions 64 695 2000 1500 559 1000 2149 1070 500 296 331 0 Advertising on vehicle Banners, posters Graffiti, painting or other windscreens and leaflets graphic expressions 2017 2016 Guàrdia Urbana Barcelona 4.8. Reported urination or defecation in public (6,034) 1200 1.148 1050 900 750 681 607 599 635 622 631 641 550 600 501 623 601 621 459 450 558 549 408 530 483 489 430 431 300 363328 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 65 4.9. Interventions against street hawking (64,080) 18000 15000 13.429 11.748 11.995 12000 9.047 9000 11.524 10.808 6.089 6.380 8.907 6000 4.515 4.850 2.748 3.261 6.049 6.087 3.233 3000 2.923 4.154 4.315 3.063 3.020 0 2.433 2.068 1.500 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 2017 Managment Report 4. Transparency 2015 2016 2017 Selling, collaborating, buying 36.079 49.965 34.335 -31,28% Abandoned stock 27.084 29.996 29.745 -0,84% 63.163 79.961 64.080 4.10. Reported LOPSC 4/2015 offences (8,182) 1200 1050 1.023979 975 66 890 900 802 782 731 720 750 882 694 843 798 812 806 645 600 631 643 459 595 469 450 542 521 300 343384 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Guàrdia Urbana Barcelona 4.11. Reported petty crime offences (13,462) 1500 1465 1390 1340 1280 1.2751244 1237 1237 1.171 1.283 1170 1.145 1.233 1097 1204 980 1.157 1.0601060 1.140 1108 1.098 997 1.077 950 977 994 983 933 840 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 4.12. Arrests for public safety* 67 1800 1.555 1.556 1.557 1.461 1500 1.396 1.342 1.230 1.241 1.158 1.146 1200 1.148 1.158 900 600 300 405 345 384 376 364 400 359 299 308 306 0 224 218 Jan. Feb. Mar. Apr. May.. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Arrests Prosecutions * (except road safety) 2016 2017 Detenciones 3.942 3.988 1,2% Imputaciones 16.450 15.948 -3,1% 2017 Managment Report 4. Transparency 4.13. Events carried out by the GUB for Social Services (1,181) 180 158 150 122 117 120 113110 109 105 105 101 99 99 89 90 108 97 100 99 97 87 94 9084 60 70 71 62 30 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 68 Actions carried out by the GUB with Social Services amb Serveis Socials 2015 2016 2017 Possible mental disorder 174 351 339 -3,42% Alcoholism/drug addiction 98 219 150 -31,51% Abandoned children 75 168 171 1,79% Homeless 61 162 115 -29,01% Disorientated 68 154 141 -8,44% Anomalous behaviour by minors 36 121 99 -18,18% Other 693 30 166 453,33% 1.205 1.205 1.181 -1,99% Guàrdia Urbana Barcelona 4.14. Incidents requiring police assistance (32,590) 3.553 3600 3.334 3200 3.104 2.971 2.852 2800 2.622 2.602 2.611 2.320 2400 2.277 2.262 2.710 2.082 2.530 2.443 2.430 2.353 2.395 2000 2.317 2.289 2.177 2.095 1.981 2.041 1600 1200 Jan. Feb. Mar. Apr. May.. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 69 4.15. Ten types of main incidents requiring police assistance 12000 10.220 10000 9.586 8000 6000 5.501 5.010 4.925 5.013 4000 3.141 2.880 1.466 2000 1.425 1.099 1.053 879 916 851 785 235 228 202 190 0 Assisting a member Ill/injured person Person lost in Vehicle with keys Driver ill of the public in a public space a public space in the lock or indisposed Collaborating with Person has fallen Person asks for Person reported Dealing with other emergency or does not answer help (for someone as missing a mentally ill person services (ambulance, at home who is ill or disturbed) fire, etc.) 2017 2016 2017 Managment Report 4. Transparency 4.16. Minors reported for civil offences (675) 120 100 88 83 82 80 69 71 65 67 59 5957 60 71 67 66 58 36 40 54 53 3851 20 35 33 4030 18 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 70 4.17. Domestic violence incidents handled (532) 96 80 66 67 64 53 50 52 48 49 48 43 41 36 54 37 30 46 46 32 4542 44 42 36 38 37 16 26 26 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Guàrdia Urbana Barcelona 4.18. Gender violence incidents handled (1,145) 150 145 135 127 125 119 119 100 96 12185 112 84 74 88 85 67 99 98 75 91 89 81 84 11.82 50 7065 65 25 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2017 2016 Incidents handled by the GUB 71 2015 2016 2017 Domestic violence 555 522 532 1,92% Gender violence 1.109 1.134 1.145 0,97% 1.664 1.656 1.677 1,27% bcn.cat/ guardiaurbana twitter.com/barcelona_GUB facebook.com/guardiaurbana