2018 Management Report Guàrdia Urbana Barcelona Barcelona City Police 2018 Management Report Index 08 1. Local policing 1.1. Neighbourhood Police 1.2. Relations with the public 1.2.1 Work-related road-safety training programme 1.2.2 “Estem a prop” [We’re close by] project 1.2.3 Safety Education Service: “Guàrdia Urbana in Schools” – Interactive day with primary-school students – Interactive day with secondary-school students 1.3. Guàrdia Urbana on the internet 1.4. Solidarity initiatives 1.5. Other activities 1.5.1 DIR - Guàrdia Urbana 10K 24 2. Territory 2.1 Road safety 2.1.1 Personal mobility vehicles 2.1.2 Resilient mediation 2.1.3 Municipal Road Safety Commission 2.1.4 Statistical project for improving road safety 2.1.5 Barcelona Road Safety Forum 2.2 General deployments for keeping the peace 2.2.1 Operation Summer 2.2.2 Operation for the start of the school year 2.2.3 Operation Christmas 2.2.4 Operation Food Store 2.2.5 Campaign to encourage responsible pet ownership Guàrdia Urbana Barcelona 2.2.6 Monitoring tourist flats 2.2.7 Coordinating public works 2.2.8 Lost and found 2.2.9 Public safety – Urban Crime Groups – Operation Network – Public safety interventions 3. Resources 46 3.1 Organisational Chart 3.2 People 3.2.1 Guàrdia Urbana staff 3.2.2 Recruitment 3.2.3 Professional development – Continual training – Specific training by subject area 3.2.4 Staff management 3.3 Women in the Guàrdia Urbana 3.3.1 “Women in Safety and Emergencies” conference 3.3.2 Participation in the Education Fair 3.4 Guarantees and prevention – Ethics – Internal Affairs – Weapons Service 3.5 New resources 3.5.1 New uniforms 3.5.2 Electric mobility 2018 Management Report Index 68 4. Transparency (other indicators) 4.1 Calls received 4.2 Incidents, complaints and suggestions collected by officers using DPAs 4.3 Breathalyser tests 4.4 Drug tests 4.5 Reported municipal by-law violations 4.6 Reported occupations of public space for begging 4.7 Reported visual degradation of the urban environment 4.8 Reported urination or defecation in public 4.9 Street-hawking interventions 4.10 Reported LOPSC 4/2015 offences 4.11 Reported petty crime offences 4.12 Public safety arrests 4.13 Actions carried out by the GUB with Social Services 4.14 Incidents requiring police assistance 4.15 Ten types of main incidents requiring police assistance 4.16 Minors reported for civil offences 4.17 Domestic-violence incidents handled 4.18 Gender-violence incidents handled Guàrdia Urbana Barcelona 175th Anniversary 7 The Guàrdia Municipal was created on 26 In November 2018, the Guàrdia Urbana of November 1843, and years later, in 1907, it Barcelona celebrated the 175th anniver- became the Guàrdia Urbana of Barcelona. sary of its creation. celebrating it as part Over the years, the force has evolved along- of the patron saint festivities. A commem- side the city. Although at first it focused its orative logo was also created, which has activities on Mobility and wheeled traffic, been used in all the publications, activi- it has gradually widened the scope of its ties, events and campaigns the force has functions in order to ensure peaceful com- produced. munity life in the city. 1. Local policing 1.1. Neighbourhood Police 1.2. Relations with the public 1.3. Guàrdia Urbana on the internet 1.4. Solidarity initiatives 1.5. Other activities 2018 Management Report 1. Local policing 1.1 Neighbourhood Police In 2016 the municipal government called and Sant Martí, and then continued in for a Master Plan to be drawn up featuring 2018 with the districts of Ciutat Vella and a new model for the GUB, focused on local Sants-Montjuïc, along with the training of policing and adaptation to the local area, teams for Gràcia, Les Corts and Horta-Gui- where territorial units are the corner- nardó towards the end of the year, which stone of an immediate response to public will be deployed at the beginning of 2019. demand. The launch of the Neighbourhood Police initiative will be completed in 2019 with In terms of safety, the main aim of this the inclusion of the latter districts, along plan is to design a model that gives pri- with thoseof the Eixample and Sarrià-Sant ority to positive community life on a street/ Gervasi. neighbourhood level and helps to scale emerging phenomena better. This means In short, the most import things about the that public safety policies are more pre- Neighbourhood Police are: ventive than reactive. – This is a new way of working for the GUB, Therefore, the general public becomes the which involves creating a neighbourhood GUB’s main ally, for analysing safety and police team in each district, whose job community problems as well as planning is to get to know each neighbourhood’s solutions to those problems. Hence the associations, facilities and local res- strengthening of communication and par- idents, so as to anticipate problems 10 ticipation channels in every district. through early detection. Coordination with the districts and various – Every Barcelona neighbourhood will have municipal services is also being strength- a neighbourhood police detachment, ened to find cross-cutting solutions to which means that there will be 73 in the these complex problems. city, once the plan has been fully imple- mented. This new way of working started to take shape in 2017, with the creation and – Neighbourhood police officers therefore deployment of Neighbourhood Police in become the general public’s reference the districts of Nou Barris, Sant Andreu point in the area, the person who can be Guàrdia Urbana Barcelona 11 contacted when necessary regarding researching personal and professional community and public safety issues. In tools and resources. The various training order to achieve this, officers will have sessions have also worked on coordina- mobile phones and a specific email tion with the other municipal services. address. – The new team will pay special attention to community disputes and have a sup- port group at its disposal which will help to resolve and monitor local residents’ needs, together with other City Council’ services. – The master plan’s four areas of action (local policing, territory, organisation and transparency) all feature in this 72-hour training programme, which tackles aspects such as human rights, gender, equality, methodology, innovation and communication. – The emphasis is therefore on aspects such as detecting and intervening in community disputes; immigration; anticipating conflict; assertiveness in hostile situations; dealing with cases of gender violence; cross-cutting knowl- edge; ensuring and preserving positive community life and public safety, and 2018 Management Report 1. Local policing 1.2 Relations with the public The GUB has continued to hold meetings These meetings enable members of the with the city’s various groups and associ- public and associations to express the ations. problems they have detected, so the GUB can study and address them from Their purpose is to establish a dialogue, so an operational perspective and provide a the force can explain the work it does and response. find out about the concerns of city resi- dents. Some of the more important sectors In all, the GUB held 7,143 meetings in 2018, included senior citizens and young people; which can broken down as follows: representatives of the business, tourism and commerce sectors, as well as asso- ciations from the world of culture, leisure and sport. Meetings I 450 400 12 350 300 250 200 150 100 50 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Immigrants The media Economic, tourism and commercial sectors Education, young people Culture, leisure, sport Local Resident Associations Senior citizens Religious services Public Institutions Guàrdia Urbana Barcelona Meetings II 3.000 2.570 2.616 2.500 13 2.000 1.6701.722 1.500 1.302 1.000 776 669 685 696 667 500 151 134 74 126 13 24 9 13 0 2018 2017 Econo c mom ic,m toe urc rii sa ml s e ac n E t d d o u rscation, young people Culture, leisure, L so pc oa rl tResident Associations Public Institutions Senior citizens Religious services The media Immigrants 2018 Management Report 1. Local policing 14 1.2.1 Work-related road-safety training The average score was 8.6. These results programme include the eight sessions given in dis- tricts, attended by 144 people, which had The GUB offers responsible-driving an average score of 8.5. training sessions for staff at various city companies who travel around Barcelona on motorbikes or mopeds. The aim is to give them more information on the risks involved in using these kinds of vehicles as well as safety tips to minimise the risks of them becoming accident victims. In 2018, 44 sessions were held in 13 com- panies, attended by a total of 817 people. Guàrdia Urbana Barcelona 15 1.2.2 “Estem a prop” [We’re close by] visit centres, but their everyday environ- project ment is also part of the learning process. This programme complements the safety Along these lines, on 24 and 25 October, sessions held at social and senior-cit- the neighbourhoods of Sagrada Família izen centres and provides road-safety, and El Besòs were chosen as the scenario citizen and self-protection advice to for the “Senior citizens: we want them to service staff who are in contact with the be safe” campaign. This is a joint project elderly on road safety matters, above all between the Guàrdia Urbana and the on attitudes that could pose a risk to their City Council’s Department of Children, safety. Young People and Senior Citizen Services, with the collaboration of TMB, in order to So, elderly people not only receive reduce traffic accidents suffered by res- training on road safety when GUB officers idents over the age of 65, both as pedes- 2018 Management Report 1. Local policing trians and public-transport passengers. tion to traffic lights and not the behaviour of other pedestrians, etc. The sessions were split into three mod- ules, in which representative groups of The second module took place in a sta- people from this sector received “live” tionary bus on the street, where police advice on road safety. The first module officers and TMB technical staff gave consisted of a walk around the neigh- safety advice to prevent senior citizens bourhood, visiting the places these from falling when they are trying to catch people usually frequent. During the walk, a bus or when they are already inside the they were given simple but important vehicle. advice, such as the fact that you should pay attention in crowded, busy places, The last module took place in a neighbour- that you should never stand in the gutter hood centre. It consisted of a talk where below the pavement while waiting, the listeners were reminded of the safety especially on rainy days, that you should advice they had been given, queries were always cross the road at zebra crossings resolved and, to conclude the session, the and never between large obstacles that audience was given a leaflet containing impede the vision of pedestrians and safety and prevention advice, as part of drivers, that you should always pay atten- the “We’re close by” programme. 16 Guàrdia Urbana Barcelona 1.2.3 Safety Education Service: “Guàrdia words, any new learning has to be based Urbana in Schools” on previously obtained knowledge. 17 For some time now, the GUB has been – I ntegration principle: this principle offering the city’s schools its “Guàrdia appeals to the need for integrating sev- Urbana in Schools” programme, under eral types of knowledge into educational which students work mainly on attitudes activities in order to gradually increase relating to mobility and civil behaviour. students’ understanding of how complex the world around them is. It is offered to all the city’s schools, in order to work with children and teenagers in So it is the young children and teenagers each educational cycle on aspects relating themselves who are the key figures in the to knowledge of, links to and care for peo- educational and learning process. This ple’s immediate environment; improving means that educational activities should community life and personal relations; propose scenarios or situations where preventing risky behaviour when driving students will have to be question, analyse, and safe mobility; gender violence, hate interpret, examine, discuss, construe and and discrimination, and taking drugs. commit themselves on aspects relating to knowledge, links with and care for the local The methodological focus shifted in 2017 environment, improvements to community and is now based on the following educa- life and interpersonal relations, and pre- tional principles: venting risky behaviour. – Activity principle (learning by doing): Every year, the programme finishes with this principle highlights the importance two interactive days, for primary and sec- of actions in the learning process, as ondary school students respectively. people who are active learn better. Interactive day with primary-school – E xperience principle (learning by expe- students riencing): this principle proposes using life and experience as the basis for The 19th “Children’s Space” interactive day developing meaningful learning; in other was held on 24 May at Parc del Fòrum. This 2018 Management Report 1. Local policing was an event for all primary schools (six secondary school and Baccalaureate stu- to twelve years old) where students took dents. part in various recreational activities with an educational purpose relating to road The ceremony, aimed at secondary school, safety, community life, civic behaviour, Baccalaureate and vocational training stu- risk prevention and respect for the envi- dents, was attended by 280 young people ronment. from four Barcelona schools. To this end, the Guàrdia Urbana prepared a show that In the course of the day workshops and was different from those of previous years. activities were held on first aid (SEM), Three young actors offered an innovative policedog training, horse and motorbike performance, full of music and television riding (GUB) and rules for using public references, which connected with their transport properly (TMB, TRAM, FGC), young audience. The aim of the perfor- among other things. mance was to highlight the importance that values such as respect, accepting The conference brought together nearly diversity, social cohesion, positive leader- 2,000 students from 25 city schools. ship and equality have in today’s world. The show also focused and reflected on sub- Interactive day with secondary-school jects that were also dealt with during the students school year as part of the “Guàrdia Urbana in Schools” programme, such as risky 18 On 31 June, the Barcelona Municipal Music behaviour associated with drug taking, the Conservatory was the venue for the closing subject of driving and safe mobility, group ceremony of the “L’Espai dels Joves”, for pressure and people who lack their own Guàrdia Urbana Barcelona judgement. They also questioned beliefs the serious consequences that a traffic and attitudes concerning relationships accident may have. with intimate partners where there is a difference in power and control. The activity is normally based on the the- atrical performance of a scene where On this occasion, diplomas were also someone has witnessed a car accident awarded to all the centres taking part in and explains what happened. The narra- the programme. tive is interspersed with informative videos and safety advice, followed by a talk from Apart from this programme, the Safety various emergency service professionals Education Service also collaborated on (Guàrdia Urbana, Fire Brigade and SEM) other activities relating to safe mobility who explain, from their professional expe- and civic behaviour: rience, how the police and emergency forces deal with the initial management “Canvi de marxa” [Changing gear]: This of an accident. is an educational activity organised by the Drivers Mutual Foundation, with the In 2018, there were three editions of collaboration of the GUB and the Catalan “Changing Gear”: on 20 March, 9 May and Traffic Service. Various conferences are 3 December. A total of 942 students from held as part of this project, the basic aim 17 different schools attended. of which is to raise awareness among young people between the ages of 14 and The La Mercè festivities: 2,190 children 19 18 about the importance of responsible aged four or under took part in the activ- behaviour towards road safety, as well as ities held at the Children’s Traffic Park at 2018 Management Report 1. Local policing 20 Montjuïc Castle, as part of the La Mercè In the section between Plaça de l’Àngel festivities. For three days, (22, 23 and 24 and Plaça d’Antonio López, the Guàrdia September), the habitual activity was Urbana’s Safety Education Service held adapted to younger participants, through the activity “Kids Learn to Travel by Bike”, an introductory workshop on safe mobility, a circuit adapted to smaller children which designed as an activity for working with shows them how to ride bicycles prop- families on safe mobility habits that need erly, respecting all the appropriate safety to be instilled in children. measures. Prior to that, they attended the workshop “A Tattoo to Remember” where Car-free day: On 22 September, the officers put a transfer tattoo on their arms Guàrdia Urbana took part in the activities featuring the programme’s logo. being held on Via Laietana, as part of the celebrations for the Car-Free Day, organ- ised for the fourth consecutive year by Bar- celona City Council. The 2018 edition was held on a Saturday, coinciding with the La Mercè festivities. Guàrdia Urbana Barcelona 1.3 Guàrdia Urbana on the internet The GUB website received 299,919 visits in people interestedin other general proce- 2018. The purpose of many of these visits dures or advice on prevention and safety. was to find Guàrdia Urbana police stations, although there was also a notable number Regarding social networks, the figures for of people entering the site to consult the people following the force are as follows: procedures for joining the force, as well as Followers on social networks Date created Dec. 2017 Dec. 2018 Twitter @barcelona_GUB Feb. 2012 41.859 49.805 Facebook @BcnGuardiaUrbana June 2013 14.084 15.855 Instagram @barcelona_GUB Feb. 2014 8.116 13.164 21 1.4 Solidarity initiatives Every year, the GUB takes part in a number rocks, using metre-long tongs. They then of solidarity initiatives of various kinds, in classified the waste products they had col- order to raise public awareness and feel lected. These included: cans, plastic food even more involved in making the city a packaging, glass containers and hygienic better place and improving the well-being wipes. of its residents. Furthermore, police volunteers helped To start with, the Guàrdia Urbana of Bar- clean up the sea floor again in Sep- celona Sports Club (CEGUB) took part, as tember, as yet another of the force’s activ- it does every year, in the continent-wide ities during the La Mercè Festivities. This campaign “Let’s Clean Up Europe 2017”. activity was held on 25, 26 and 27 Sep- tember, with the resulting haul of 14 sacks During the day, they collected 500 kg of of waste products, each one measuring assorted rubbish from the sea bed and one cubic metre. Over the three days, 240 extracted waste products from among the kg of waste products were collected. 2018 Management Report 1. Local policing On 27 September, in keeping with tradition, Finally, in 2018, the Guàrdia Urbana took the Mounted Unit and Dog Section put on a part in the “Solidarity Badges” campaign display for the El Cottolengo Association, run by Catalan local police forces to raise as part of the events for the Diada de la money for the Sant Joan de Déu Paediatric Guàrdia Urbana. Cancer Centre in Barcelona, the largest children’s cancer centre in Europe. The This was an exhibition held at the La Foix- campaign consisted of selling badges arda horse arena, for everyone who lives bearing the name of the collaborating and works at the Cottolengo del Pare municipality, its local police force and the Alegre. This institution was founded in hashtag #pelsvalents [#forthebrave] 1932 and provides a home to, and cares for, people suffering from illnesses that may lead to social exclusion. 22 1.5 Other activities 1.5.1. DIR - Guàrdia Urbana 1 0K either five or ten kilometres, which started at the same point, outside the Palau Reial On Sunday 27 May, the 6th edition of the Club de Pedralbes. The race then continued along DIR fun run was held, with the official collab- Avinguda Diagonal until reaching the fin- oration of the Guàrdia Urbana and Barcelona ishing line at Passeig de Garcia Fària, on the City Council. Fòrum side. Once again, the 9,500 registered runners were able to choose between two races, 2. Territory 2.1 Road safety 2.2 General deployments for keeping the peace 2018 Management Report 2. Territory 2.1 Seguretat viària The group with the highest mortality rate in The breakdown of traffic accidents with 2018 were motorcyclists (11), accounting victims where GUB officers have inter- for over half of traffic-accident deaths in vened is as follows: Barcelona, followed by pedestrians (8). The statistics are completed by the death of a van driver and a car driver. Traffic accidents with victims that the GUB intervened in 1.000 924 919 900 863 862 844 820 800 779 790 853 754 801 799 741 775 780 793 704 700 26 731 742 712 624 698 704 600 597 500 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 In 2018, there were 238 victims with was not heeding traffic lights, followed by serious injuries (more than 24 hours in crossing roads outside pedestrian cross- hospital), which is down 1.24% compared ings. to 2017. Of these victims, motorcyclists were those who suffered the most serious It is evident that all these causes stem injuries (154). Specifically, the people who from inappropriate behaviour on the part were riding motorcycles make up the most of the public, which is why, when it comes numerous group of serious injuries, fol- to prevention, one of the GUB’s main lowed by those riding mopeds. Regarding functions is to identify and prevent such pedestrians, 57 were seriously injured, 10 behaviour and thereby reduce the number fewer than in 2017. of accident victims. As regards injured drivers, lack of atten- tion while driving continues to be the main cause of accidents. The second reason was not keeping a safe distance and the third, undue or careless turns. In the case of pedestrians, the most important cause Guàrdia Urbana Barcelona Road-safety violations reported to prevent accidents 2015 2016 2017 2018 Traffic lights 18.450 21.674 19.888 19.584 -1,53% Distractions 18.393 20.716 20.207 20.991 3,88% Illegal turns 8.250 8.405 8.231 8.122 -1,32% Pedestrian crossings 1.226 1.630 1.173 1.218 3,84% 46.319 52.425 49.499 49.915 0,84% Traffic violations reported 2017 2018 Moving 142.381 151.244 6,22% 27 Stationary 79.194 87.621 10,64% Technical means 318.917 486.560 52,57% 540.492 725.425 34,22% Traffic violations reported 80.000 70.127 68.977 70.000 66.242 63.776 64.145 62.781 58.553 60.000 57.135 54.796 51.980 50.990 58.156 50.587 50.000 46.453 54.285 43.833 46.452 40.000 46.094 45.710 43.842 41.304 39.667 41.15038.882 30.000 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 2018 Management Report 2. Territory Acting through its Accident Prevention – C ampaigns to control Bus and taxi and Investigation Unit (UIPA) and in con- lanes. junction with the Councillor’s Office for Mobility, the GUB is responsible for ana- – Campaign to increase road safety lysing the city’s accident black spots among motorcyclists and moped riders. and applying the necessary corrective measures to reduce the risk of accidents – Campaign to improve safety in school there. transport. In 2018, 15 black spots were detected, Furthermore, on specific dates, large- using the following criteria: scale alcohol and drug campaigns are carried out, such as the one during the – 10 or more accidents with victims. La Mercè festivities. During a single night – Within a distance of 15 metres. (21 September), 285 people were breath- – During a 12 month period. alysed, 20 of whom tested positive. Fur- thermore, out of 17 drug tests, 9 tested These areas registered 1,013 accidents positive. A total of 21 vehicle immobilisa- with victims in Barcelona, which is 11% tions were carried out and two vehicles of the annual total of accidents. were towed away. In addition to these kinds of actions, the Lastly, it should be noted that instead 28 GUB also has several road-safety plan- of paying fines, the offender can do a ning tools. road safety course. This has the overall objective of modifying behaviour in order Basically, these are the 2013-2018 Urban to avoid traffic accidents. In 2018, these Mobility Plan (PMU) and the Local Road sessions were further established and Safety Plan. Both of these plans estab- a total of 12 were held, with 396 people lish objectives for reducing the number attending. The courses were evaluated of deaths and serious injuries in traffic with an average score of 9. An associa- accidents. tion of traffic-accident victims, The Traffic Accident Prevention Association, takes Specifically, various road-safety cam- part in these training courses, contrib- paigns were undertaken in 2018, uting their perspective on the subject. including: Regarding these exchange courses, the – C ampaign to increase the safety of ones concerning bicycles were of spe- pedestrians, as the most vulnerable cial importance towards the end of the group, and to detect risky behaviour. year. In addition to providing a series of mobility tips and guidelines for safe – Passive Safety Campaign to promote cycling, special attention was paid to new the use of seat belts and child-restraint factors that must be taken into consid- systems. eration from 1 January 2019, when the moratorium allowing cyclists to ride on – O peration 0.25, for breathalyser tests. pavements wider than 4.75 metres came to an end. They can now only ride on pave- – Campaigns for detecting reckless ments wider than 5 metres. This change behaviour by drivers (such as using means that cyclists can no longer ride on mobile phones or GPS). the pavement in most streets in the Cerdà section of the city. – A n operation to control speeding. Guàrdia Urbana Barcelona 29 2018 Management Report 2. Territory 2.1.1 Personal mobility vehicles The amendment regulates private-use PMVs as well as those belonging to com- The by-law concerning the mobility of panies that rent them out, along with the pedestrians and vehicles was amended areas where they can and cannot be used. on 27 May 2017, in order to respond to the problem posed by personal mobility Since July 2017, GUB officers have paid vehicles (PMV) travelling around urban special attention to the infractions that streets. The circulation of these vehi- MV users may commit. cles was regulated to adapt their use and make them safer, so that they could Regarding the number of formal com- become compatible with the various uses plaints about private-use PMVs, the of public highways. results are as follows: Reports concerning private PMVs 2017 2018 TOTAL 07 08 09 10 11 12 TOTAL 01 02 03 04 05 06 07 08 09 10 11 12 TOTAL 30 Hazarous traffic 16 33 21 26 10 8 114 9 21 24 29 75 71 102 85 90 143 92 65 806 1.034 Security elements 14 20 14 10 1 2 61 2 6 6 11 32 34 67 71 72 61 34 36 432 554 Driving in inappropriate places 0 14 3 4 6 2 29 3 5 10 26 29 42 82 62 95 99 90 82 625 683 Speed 0 0 1 0 0 0 1 0 0 0 0 0 0 0 3 1 1 0 0 5 7 TOTAL 30 67 39 40 17 12 205 14 32 40 66 136 147 251 221 285 304 216 183 1.868 Reports concerning private PMVs 150 125 100 75 50 25 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Hazarous traffic Security elements Security elements Speed Guàrdia Urbana Barcelona Pel que fa al nombre de denúncies amb VMP d’activitat econòmica, el resultat ha estat el següent: Reports concerning economic-activity PMVs 2017 2018 TOTAL 07 08 09 10 11 12 Total 01 02 03 04 05 06 07 08 09 10 11 12 Total Abusive driving 0 4 2 2 0 0 8 0 0 0 0 0 2 1 0 7 2 1 1 14 30 Driving in inappropriate places 20 13 13 0 0 0 46 0 0 0 0 9 2 3 0 4 0 1 1 20 112 Security elements 5 3 0 0 0 0 8 0 1 0 0 2 0 0 2 4 0 0 0 9 25 Parking 10 4 3 1 0 0 18 6 0 4 21 39 35 61 56 84 51 43 70 470 506 Training and information 0 8 0 0 0 0 8 0 0 0 0 1 1 0 3 0 0 0 4 9 25 Not meeting requirements 16 5 6 0 0 0 27 0 2 25 21 26 97 215 176 257 75 51 26 971 1.025 TOTAL 51 37 24 3 0 0 115 6 3 29 42 77 137 280 237 356 128 96 102 1.493 Reports concerning economic-activity PMVs 31 300 250 200 150 100 50 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Abusive driving Training and information Parking Security elements Driving in inappropriate places Not meeting requirements 2018 Management Report 2. Territory On 7 December, in order to raise the gen- eral public’s awareness about the new reg- ulations, ,both for bicycles and for PMVs, the municipal government launched a campaign to increase the general public’s knowledge about regulations affecting scooters and other personal mobility vehicles, as well as cycles with more than two wheels. The campaign consisted of handing out 80,000 leaflets in Barcelona’s main shopping districts, with the aim of raising the awareness of future buyers and users of electric scooters, segways and other means of transport, about the need for peaceful co-existence with all other vehicles on public highways. 2.1.2 Resilient mediation As a result of the collaboration protocol between the Barcelona Emergency and 32 Social Emergency Centre (CUESB) and the Guàrdia Urbana of Barcelona (GUB), which aims to improve care for city residents, the idea was to take this collaboration a little safety policies in order to reduce the further and offer better care to the victims number of victims in the city; coordinating of traffic accidents. and monitoring the Local Road-Safety Plan and analysing accident rates, among The result was the launch of a “Resilient other things. Furthermore, it ensures good Mediation” project, which aims to provide coordination with other forces, such as the closure in the long and painful process Mossos d’Esquadra police force, but also arising from a traffic accident. The project with bodies such as the General Direc- aims to achieve conciliation between the torate for Traffic (DGT) and the Catalan victims and the people responsible for Traffic Service, in order to work together the accident, by means of a mediation for road safety in Barcelona. between the two parties. This opens up the possibility of the victims accepting an The Commission meets every quarter apology and for the people responsible for and, apart from the heads of the bodies the accident to be forgiven. involved, it is also attended by technical staff and commanding officers who are 2.1.3 Municipal Road Safety Commission considered necessary for dealing with specific subjects under their responsi- In 2018, the Municipal Road Safety Com- bility. mission was set up, with the aim of coor- dinating efforts, unifying criteria and 2.1.4 Statistical project for improving agreeing on proposals and work. The Com- road safety mission is made up of the Guàrdia Urbana and the bodies responsible for mobility Barcelona City Council and Accenture SL. and road safety policies. have signed a collaboration agreement for developing a statistics exploitation project The new commission has the following that aims to improve road safety in Barce- functions: determining mobility and road- lona, in terms of accident rates. Guàrdia Urbana Barcelona 33 This agreement makes it possible to problem of traffic accidents. On this occa- draft and execute a technical report that sion, the Forum was held in the Municipal provides support for improving the pre- Music Conservatory, and the central theme vention of traffic-accidents and their was safety for motorcyclists. consequences. It also enables coopera- tion in knowledge-transfer disclosure pro- Representatives from public administra- grammes among Guàrdia Urbana research tions and bodies took part in the event, and technical staff concerning traffic acci- along with representatives from insti- dents. tutions related to the problems of road safety, such as the Catalan Traffic Service, The report is created from the municipali- the General Directorate for Traffic, the Cat- ty’s accident-rate statistics and is used for alan Royal Automobile Club and the Traffic detecting behavioural patterns, routines Accident Prevention Association. They and other aspects which, once they have all agreed that it was necessary to take been analysed, can be used to launch pre- proactive measures, given the excessive ventative actions and reduce the number number of motorcycles in the city, caused of accidents on public highways. Further- by a crisis that makes it necessary to leave more, the idea is for it to be an efficient tool cars at home. for promoting a change in attitude among users, with the aim of contributing to a new driving, circulation and mobility culture. 2.1.5 Barcelona Road Safety Forum The 24th Barcelona Road Safety Forum was held on 19 October 2018. This is a pio- neering event for discussion and reflec- tion, which tries to find solutions to the 2018 Management Report 2. Territory 2.2 General deployments for keeping the peace The City Council takes preventive mea- – Action and intervention campaign con- sures to keep the peace in areas which, cerning pets because of their features, attract more – Monitoring tourist flats people to their public spaces. For these – Coordinating public works reasons and for safety purposes, measures – Lost and found such as the following have been launched: – Public safety – Operation Beaches – Operation Summer – designed to pro- – Sant Joan Celebrations mote respect for others, safety and – Operation Autumn mobility. – Festa Major de Gràcia – Operation for the start of the school year – Festa Major de Sants – Operation Christmas – Annual La Mercè Festivities – Operation Food Store Coexistence and Civic Behaviour Byelaw violations reported 15.000 14.291 34 12.000 10.682 9.632 9.681 9.075 9.000 8.538 8.214 10.335 7.594 5.592 8.2696.000 7.222 4.9214.580 6.796 6.990 4.306 6.005 5.901 3.000 4.533 3.819 4.580 2.292 2.806 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 2.2.1 Operation Summer with scooters, four-wheeled vehicles, bicy- cles, quads adapted for sand and two rigid Operation Summer 2018 was activated from inflatable boats that help to improve sur- 26 May to 16 September, aiming to make veillance and monitoring of both the beach intensive uses of public spaces compatible and the breakwaters. with the local residents’ need for peace and quiet. This measure puts special emphasis The summer operation also provides for a on coastal areas and other places where coordinated reinforcement of all munic- large numbers of people congregate, such ipal services. Therefore, the Mossos d’Es- as around the Sagrada Família. quadra and the GUB worked together during the summer to ensure safety and As regards the 10 beaches making up the respect for others through specific pre- city’s seafront, 88 officers patrol it on foot, ventive initiatives. Guàrdia Urbana Barcelona Officers from the joint police office and the lower than in 2017 (with a 14.74% decrease cabin on Bogatell Beach breakwater moni- over the whole year). Similarly, calls from tored everything detected on the beaches, members of the public complaining about such as people swimming in dangerous beach hawking decreased by 14% com- areas, the sale of banned products and pared to 2017. robberies or thefts. Confiscating illegal goods is also a major A total of 31,408 cases of illegal hawking factor in summer operations, and in 2018 were reported between June and Sep- 1,132,071 objects were seized (compared tember (out of 54,626 cases reported to 983,588 in 2017). during the whole the year). This is 15.85% 35 2018 Management Report 2. Territory Cases of street hawking reported 12.000 11.522 10.808 10.000 9.135 8.906 8.000 6.664 6.379 8.196 6.000 7.413 4.146 4.315 6.087 4.000 3.261 2.748 2.585 2.485 4.394 2.068 2.000 3.885 3.048 2.253 2.530 2.433 2.038 0 1.395 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 36 Interventions over street hawking drinks 160.000 152.102 120.000 107.722 96.198 81.901 80.000 57.710 70.772 40.551 40.000 60.355 51.604 16.691 17.804 9.245 10.063 11.349 12.031 13.663 5.863 8.277 0 9.902 23.25010.078 12.981 15.962 10.150 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 Guàrdia Urbana Barcelona Priority was also given to the fight against The forest-fire prevention operation con- the consumption of alcoholic drinks on tinued until 16 September. the public highway. The Guàrdia Urbana seizes 340,939 drinks between the months 2.2.2 Operation for the start of the school of June and September (and 442,626 over year the entire year). Official reports decreased by 28% while the number of people calling In September, the GUB once again imple- to complain rose by 30%. mented a specific operation aimed at easing traffic flow, increasing compliance With Operation Summer, it is important to with traffic regulations and reducing acci- highlight the GUB’s special vigilance during dent rates, paying special attention to the the Sant Joan festivities. The number of areas around schools. officers at places in the city where there were plans for Sant Joan celebrations and With this aim in mind, from the start bonfires were increased. They also initi- of the month the operation prioritised ated appropriate traffic detours and the school catchment areas, especially those established parking areas at a safe dis- affected by public works. tance, in order to avoid injuries to people and damage to property. For example, during the year, the Guàrdia Urbana inspected over 90 school transport Furthermore, special surveillance was vehicles to ensure they were safe. More carried out on places selling fireworks specifically, the Barcelona police force 37 (there were 112 authorised firework filed 27 official reports: 2 because of the stalls) until closing time, and work was condition of the vehicles and 25 for admin- carried out to verify that the sales met istrative reasons. established requirements, and to pre- vent the unauthorised sale of pyrotechnic In addition to checking the technical state materials. of the vehicles, officers also made sure that there was an accompanying adult in Moreover, from June onwards, the Fire Bri- the vehicle (where necessary), checked gade and the Guàrdia Urbana carried out the conditions for providing the school various actions in the Collserola area, with transport service and the conditions for the aim of making sure that the mountain drivers, as well as ensuring they stopped at was in optimal conditions when the hot- the right places under appropriate safety test months of the year came around. Vig- conditions. ilance in the woodland area is especially important during the summer season, with 2.2.3 Operation Christmas an increase in the number of visitors and in the risk of forest fires. The Christmas festivities mean a greater use of public spaces and greater concen- As they do every year in the districts cov- trations of visitors in the city’s shopping ering the mountain area, the Guàrdia districts. Therefore, as always, the GUB and Urbana increased their contacts with the Mossos d’Esquadra, in coordination local residents and stepped up the number with other municipal services, adopted of preventative patrols. Guàrdia Urbana special measures to ensure optimal levels four-wheel-drive vehicles and trial motor- of safety, respect for others, mobility and bikes patrolled paths and tracks in order cleaning. The operation ran from Saturday to detect any potential incidents that 1 December 2018 to Sunday 13 January might occur in woodland areas. The GUB’s 2019, both days included. Mounted Unit also took part, with more intensive patrolling of woodland areas with The operation involved increasing the the greatest risk of fire. number of officers in the city’s shopping 2018 Management Report 2. Territory 38 districts, as part of the force’s community that road safety was maintained 24 hours policing and crime prevention roles. a day. The correction of infringements was increased throughout the territory, and Furthermore, Operation Network¹ was also especially at those accident black spots stepped up, in order to prevent criminal identified using the UIPA databases. acts on Barcelona’s underground system, control the noise pollution generated by From 13 to 22 December, a campaign to vehicles and night-time gatherings in increase road safety was activated, in public spaces, and measures were estab- coordination with the Catalan Traffic Ser- lished to maintain traffic flow and facil- vice. The aim was to control and detect itate mobility for both pedestrians and infringements related to driving under vehicles. the influence of alcohol or narcotic sub- stances, as well as drivers who were over These measures included deploying the authorised limits. special teams at specific festival times, such as the New Year’s Eve celebrations Finally, starting on 6 December and con- around the Magic Fountain in Montjuïc. In tinuing throughout the winter sales, uni- this case, the operation was carried out in formed patrols were organised in the coordination with the Mossos d’Esquadra city’s shopping districts and adapted to and the Barcelona Fire Brigade (the latter the numbers of shoppers and volume of because of the firework display). Other traffic at any one time, particularly in the special operations included those for the shopping hubs of each neighbourhood. Three Kings Parade and the Kings Fair on the Gran Via. 2.2.4 Operation Food Store With regard to road safety, more drivers Acting in collaboration with the Barce- were stopped for breathalysers, drug tests lona Public Health Agency (ASB), the GUB 1. See page 42 and document checks, in order to ensure inspected 55 food outlets (restaurants, Guàrdia Urbana Barcelona butcher’s shops, retail shops that cook on owning potentially dangerous breeds of and package products etc.). dogs, checking owners clear up pet waste, ensuring compliance with the regulations As a result of these checks, five premises concerning dogs on the metro, ensuring were forced to close temporarily for hygie- responsible practices in pet shops and so on. nerelated reasons. Furthermore, 1,066 kg of food, 2 packets of pudding and 219 The city’s parks, squares and gardens items of food that were past their use-by are the places where most incidents are date were all seized. The ASB has initiated detected. The campaign therefore puts proceedings against the establishments special emphasis on these locations and concerned, which will only be allowed focuses on the ones where problems with to reopen if they correct the detected dogs or anti-social behaviour on the part of food-conservation deficiencies. They will their owners or carers have been detected. remain subject to future ASB inspections. Where the anti-social behaviour is not The premises inspected were chosen on serious, the people in charge of dogs are the basis of complaints received in each given a first warning, but if that is not pos- district and from observations made sible or the problem continues, the corre- by officers in the territorial units, who sponding reports are then filed. inspected an average of six establish- ments as part of the operation. The force filed a total of 2,351 reports for by-law infringements concerning dog own- 39 Such checks are part of the functions that ership over the course of the year. 1,009 of the GUB undertakes as an administrative these reports were related to the improper police force, in terms of monitoring com- attitude of the animal’s owner. pliance with food-establishment regula- tions, in order to ensure that the food sold Meanwhile, Barcelona City Council is in the city complies with the corresponding actively promoting adoption as the first health and hygiene guarantees. option for acquiring a pet. Work is also being done to raise awareness among In the course of these inspections the GUB people who ultimately opt to buy a pet, so filed 152 reports for other administrative that they do so from a shop with a respon- offences relating to documents, permits, sible sales policy. compulsory signage, lack of hygiene and infringement of regulations concerning During this campaign, GUB officers and safety-features, the type of electrical fit- the Animal Protection Department also tings, extinguishers and emergency lighting. inspect shops that sell animals, to check the conditions under which the animals 2.2.5 Campaign to encourage respon- are kept and looked after, as well as the sible pet ownership establishment’s administrative and tech- nical conditions. The GUB carries out several actions under the framework of Barcelona’s by-law con- Such inspections take into account not cerning the protection, ownership and sale just compliance with the documentary of animals. requirements established under the by-law, but also conditions relating to These mainly focus on ensuring that the well-being of the animals: the age of owners and carers comply with their legal puppies, vaccination and feeding guide- duties, as well as correcting any anti-so- lines, prophylaxis and socialisation pro- cial behaviour on their part. This includes tocols, cage measurements, the number checking the census and identifying dogs, of animals in the establishment, signs of ensuring compliance with the regulations diseases or neglect, adaptation and quar- 2018 Management Report 2. Territory 40 antine spaces, and every other aspect designed to improve mobility: established in the by-law. – Work continued on the tunnels at Les 2.2.6 Monitoring tourist flats Glòries. The GUB continued working on the cam- – T he urbanisation of Carrer de Pere IV, paign, started two years ago, to monitor from Carrer de la Selva de Mar to Carrer tourist apartments in the city and the dis- de Josep Pla. Section 7. turbances caused by some users. – Reforming Avinguda Meridiana between En 2018, the GUB continued to offer a spe- the streets Independència and Mallorca. cific service for dealing with complaints from local residents regarding community – Modifying the traffic lanes on Avinguda problems in buildings with tourist apart- Meridiana, between Carrer de Mallorca ments. Monitoring in the most popular and Passeig de Fabra i Puig tourist areas, such as Barceloneta, was stepped up in August. – Summer traffic-jam campaign In all, 166 inspections were carried out and – U rbanisation of Avinguda del Príncep 146 reports filed in 2018. Astúries, now known as Riera de Cas- soles 2.2.7 Coordinating public works – C ontinuation of the work to cover the A number of public works with a big impact Ronda de Dalt ring road on traffic were carried out in 2018, in order to improve and increase the space – Construction of the Adif ventilation wells available for pedestrians, along with on Carrer de Nàpols and Carrer de la other major urban development projects Independència Guàrdia Urbana Barcelona 41 – Urban Canopy at Plaça de les Glòries 2.2.8 Lost and found Catalanes. With the aim of returning as many lost – Construction of the Adif ventilation items as possible to their owners and shafts on Carrer del Comte d’Urgell avoiding any inconvenience, the GUB intro- duced a new procedure three years ago – C hange of traffic direction in Portal de that considerably improved the manage- l’Àngel ment of lost-and-found articles. – C ontinuation of Phase V of the new bus More specifically, the following improve- network ments were introduced: – Demolishing the provisional Sun- – Management of this procedure was day-market roofing in Sant Antoni extended to a regional/Catalan level, thanks to the use of NIP-SIP consulta- – R eforming the pavements on Via Lai- tion software. etana – Coordination with the City Council’s Lost – I nstallation of various cycle lanes and Found Office. – E lectrical connections for e-Bicing – I nforming consulates. – C hanges of location for e-Bicing – I nforming the Tourism Management Board, made up of the City Council and All of these actions required a major effort tourist operators. in terms of GUB officers in order to reduce the effect on traffic. – Training for GUB staff. 2018 Management Report 2. Territory The new procedure distinguishes between 2.2.9 Public safety accreditable and non-accreditable items and checks whether cases were reported Urban Crime Groups as losses or criminal acts by consulting the NIP-SIP. The Urban Crime Groups provide back-up for the GUB’s territorial units to improve Work continued on this procedure in 2018 public safety. These operational groups and, besides the usual service provided specialise in public safety and take selec- by the GUB, specific coordination mea- tive action to deal with the more serious sures continued to be established for big criminal offences. Their priority is to avoid events, such as concerts and conferences, crimes against property and theft. They including the Mobile World Congress. also respond to other safety-related crimes that might be detected, such as A total of 1,517 documents and 472 small-scale drug trafficking. objects were recovered in 2018 (data from NIP-SIP). Known cases of public safety 42 2015 2016 2017 2018 Theft/minor theft 96.917 100.758 109.671 128.794 17,44% Robbery with violence or intimidation 10.704 9.990 10.699 12.846 20,07% Burglary 10.688 9.052 9.405 11.322 20,38% Stealing from cars 6.254 6.956 7.692 9.255 20,32% Public health crimes 838 789 855 992 16,02% 125.401 127.545 138.322 163.209 17,99% Operation Network (FGC - Catalan Railways). It also plays an important part in reducing stealing in One of the GUB’s deployment priorities crowded areas. is Operation Network on the Barcelona Metro, which began in 2011 with the aim of From the outset it has involved joint preventing crime there. The specific goals patrols of city and regional officers (GUB of this operation are to improve public and Mossos d’Esquadra) in various places safety and users’ perception of safety, on in suburban Barcelona. These patrols have the underground and also on the urban developed into a significant joint deploy- lines of the Ferrocarrils de la Generalitat ment that has proved to be an effective Guàrdia Urbana Barcelona tool in the fight against criminals operating 5,583 patrols were carried out in 2018, 64% on the underground and the FGC’s urban fewer than in the previous year, owing to railway lines. a transfer of resources resulting from an 43 increase in the number of street thefts and The operation also allows officers to draw robberies and a fall in those on the metro attention to, correct and report municipal network. by-law violations committed inside the metro. Patrol services for Operation Network 1.000 958 962 924 856 800 822 600 660 657 589 548 568 565 525 546 518 400 491 378 397 383 200 482455 434 408 377 0 299 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 2018 Management Report 2. Territory Public safety interventions the establishment, the force was able to confirm the presence of a marijuana 44 The nature of the tasks carried out by the plantation. Furthermore, it was discov- GUB in public spaces and in their local- ered that the establishment’s electricity area work means public-safety activities installation had been tampered with, have been a feature of various interven- tapping the power without any filter or tions. safety measure. Below are some examples that illustrate – In January, the Guàrdia Urbana arrested the nature of those tasks: two people for an alleged crime of bur- glary in the district of Horta-Guinardó. – O n the morning of March 30, the Guàrdia The two women arrested, aged 27 and Urbana arrested a man who had repeat- 28, had entered the home of the elderly edly been burning rubbish containers in victim on various occasions, after gaining the Nou Barris area. The arrest was the his trust. result of a special operation carried out by the Investigation Unit, the Nou Barris – At the beginning of March, Guàrdia Territorial Unit and Nocturnal Operations Urbana officers entered a cannabis Unit 4, which aimed to identify and arrest association in El Raval, under a court the alleged perpetrator of the crimes. order, for an alleged crime of narcotics trafficking. As part of the intervention, – In mid February, the Guàrdia Urbana one person was arrested who, on leaving seized 505 fully-grown marijuana plants the association, was carrying 200 grams from an establishment in the district of of hashish and nearly €4,000 in cash. Nou Barris. In addition to the arrested person, three The Barcelona police force had received other people were investigated for an various complaints from local residents alleged crime against public health. due to the strong smell of marijuana and the constant noise of extractor fans. – On 27 July, the Guàrdia Urbana prevented As a result of the investigation carried the express kidnapping of a woman in out by the GUB and the search warrant the Diagonal Mar area. Two individuals authorising entry into and search of had held the woman against her will and Guàrdia Urbana Barcelona presumably intended to make her with- The operation closed with the arrest draw money from an ATM. of three people for an alleged crime against public health and for belonging It all started when a Guàrdia Urbana to a criminal group. The Guàrdia Urbana’s patrol stopped a vehicle that had com- Investigation Unit had been investigating mitted a traffic violation. On seeing that the flats for two months, after local res- the two men in the vehicle were behaving idents reported constant movement of strangely, the officers asked for their people buying drugs, day and night. identity documents and confirmed that they were not the owners of the vehicle. – O n the morning of 5 December, the They then proceeded to inspect the Guàrdia Urbana arrested four young car and they then discovered a woman people for allegedly burning a rubbish hidden in the back, under a blanket. container and 20 motorcycles that were parked on various streets in the Vila de – O n 19 November, officers from the Gràcia neighbourhood. The fire affected Guàrdia Urbana’s Investigation Unit, a total of 20 motorbikes, two vehicles, an together with some officers from the awning and a rubbish container. Police Support Unit and from Ciutat Vella, intervened in a raid on two flats The fire, which burnt seven motorbikes in which drugs were being sold. During and a rubbish container, eventually the raid, various quantities of drugs, affected the façade of a building, and prepared for sale in doses, were seized, two residents in that building had to 45 including cocaine, heroin, LSD, mari- be treated for smoke inhalation. The juana, MDMA and hashish. They also building suffered damage to its façade, seized the equipment used for handling doors, balconies, exterior cables and the the drugs and money in cash. interiors of the ground floor flats. 3. Resources 3.1 Organisational Chart 3.2 People 3.3 Women in the Guàrdia Urbana 3.4 Guarantees and prevention 3.5 New resources 2018 Management Report 3. Resources 3.1 Organisational Chart HEADQUARTERS OF THE GUARDIA URBANA Ethics and Internal Affairs Chief Constable Unit* (UDAI) Headquarters Technical Office (GTP) Night Services Resource Analysis Management (GAR) External Relations and Communications Office (GREIC) Technical Analysis Service (STA) Permanent Coordination Office (OPC) Coordination Division Safety, Security and Road Safety and Traffic (DC) Investigation Division (DSI) Division (DTRSV) Territorial Division (DT) 48 Joint Command Room Police Support (SCC) Unit (UREP) Central Traffic Unit (UCT) UT 1 Ciutat Vella UNO 1 Public Works Unit (UO) Protection Unit (UP) Recorded Images UT 2 Eixample UNO 2 Complaints Unit (UDIG) UT 3 Sants- UNO 3 Operational Planning Information and Accident Investigation Montjuïc Unit (UPD) Documents Unit (UID) and Prevention Unit (UIPA) UT 4 Les Corts UNO 4 Operational Technical Support (UAST-SSTO) Mounted Unit (UM) UT 5 Sarrià - Daytime Sant Gervasi Support Unit (USD) Quality System Investigation Unit (UI) UT 6 Gràcia UT 7 Horta- Guinardó UT 8 Nou Barris UT 9 Sant Andreu * The UDAI reports to the Manager’s Office for Safety and Prevention UT 10 Sant Martí at a functional level and to the Chief Constable at an organisational level Guàrdia Urbana Barcelona 3.2 People In December 2018, the GUB comprised of human resources at the Manager’s 2,992 professionals: 2,968 police officers Office for Safety and Prevention. and 24 technical and administrative sup- port staff. Together they make up 80.43% 3.2.1 Guàrdia Urbana staff Staff breakdown by organisational structure A) POLICE STAFF * Organisational structure 1st activity 2nd activity T. 2018 T. 2017 Headquarters 66 2,37% 2 1,09% 68 65 Financial Management Services 17 0,61% 29 15,85% 46 51 Coordination Division 162 5,82% 3 1,64% 165 157 49 Territorial Division 1.904 68,37% 115 62,84% 2.019 1.990 Security and Investigation Division 356 12,78% 11 6,01% 367 382 Traffic Division 280 10,05% 23 12,57% 303 285 TOTAL number of police staff 2.785 100% 183 100% 2.968 2.930 B) NON-POLICE STAFF Organisational structure T. 2018 T. 2017 Headquarters 4 16% 4 Financial Management Services NA 0% NA Coordination Division 2 8% 2 Territorial Division 11 44% 11 Security and Investigation Division 2 12% 3 Traffic Division 5 20% 5 TOTAL number of police staff 24 100% 25 * T hree GUB officers employed in a second activity in other municipal departments are not included 2018 Management Report 3. Resources Organisational structure (police and non-police staff) 2500 2000 2.019 1.990 1500 1000 500 367 382 303 285 165 157 68 65 46 51 0 Territorial Traffic Security and Coordination Headquarters Financial Division Division Investigation Division Management Division Services and Resources Control Department at the GPSM 2018 2017 50 Guàrdia Urbana Barcelona Staff breakdown by professional category A) POLICE STAFF* TOTAL 2018 TOTAL 2017 Chief Superintendent, Chief Constable of the GUB 1 0,04% 1 Chief Superintendents 4 0,14% 5 Chief Inspectors 20 0,72% 21 Inspectors 16 0,57% 16 Deputy inspectors 25 0,90% 28 Sergeants 76 2,73% 77 Corporals 244 8,76% 246 Constables 2.399 86,14% 2.336 TOTAL first-activity staff 2.785 100% 2.730 51 TOTAL second-activity staff 183 200 TOTAL police staff 2.968 2.930 B) NON-POLICE STAFF TOTAL 2018 TOTAL 2017 Senior officers 0 0% 1 Administrative staff 10 41,67% 10 Administrative support staff 14 58,33% 14 TOTAL non-police staff 24 100% 25 TOTAL STAFF 2.992 2.955 * F our GUB officers employed in a second activity in other municipal departments are not included 2018 Management Report 3. Resources Staff breakdown by age and sex a) Police staff b) Non-police staff Total staff 1st activity 2nd activity 2018 2017 2018 2017 T. 2018 T. 2017 total variation 20-24 2 0,1% 0 0,0% 2 5 0 0,0% 0 2 5 -60,00% 25-29 101 3,6% 0 0,0% 101 89 1 4,2% 0 102 89 14,61% 30-34 292 10,5% 0 0,0% 292 346 1 4,2% 1 293 347 -15,56% 35-39 671 24,1% 2 1,1% 673 689 2 8,3% 2 675 691 -2,32% 40-44 708 25,4% 4 2,2% 712 618 3 12,5% 4 715 622 14,95% 45-49 261 9,4% 13 7,1% 274 258 3 12,5% 3 277 261 6,13% 50-54 290 10,4% 25 13,7% 315 360 8 33,3% 7 323 367 -11,99% 55-59 300 10,8% 59 32,2% 359 344 4 16,7% 5 363 349 4,01% 52 >60 160 5,7% 80 43,7% 240 221 2 8,3% 3 242 224 8,04% 2.785 100% 183 100% 2.968 2.930 24 100% 25 2.992 2.955 Mitjana edat 42,87 57,12 48,83 2018 vs. 2017 43,16 56,69 50,08 Age (police and non-police staff) 2018 2017 800 715 700 691 600 675 622 500 400 347 367 363 300 277 323 349 242 200 293 261 102 224 100 5 0 89 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 >60 Guàrdia Urbana Barcelona Staff breakdown by sex Men Women 2018 2017 2018 2017 Police staff * 1st activity 2.459 82,2% 2.427 326 10,9% 303 Police staff * 2nd activity 145 4,8% 159 38 1,3% 41 Non-police staff 8 0,3% 8 16 0,5% 17 2.612 87,3% 2.594 380 12,7% 361 * Three second-activity GUB officers serving in other municipal departments are not included Staff breakdown by sex 53 12,7% DONES HOMES 87,3% As regards age groups, the average age GUB officers (57.12 years old). The average of first-activity (active service) officers age of this group increased by 0.43 years, decreased by 0.29 years, from 43.16 in rising from 56.69 years old in 2017 to 57.12 2017 to 42.87 in 2018. However, it should be in 2018. remembered that the modal group (i.e. the most numerous age group) corresponded to Regarding the gender variable, in 2017 the people between the ages of 40 and 44 (while proportion of women rose slightly, and con- in December 2017 it was between 35 and 39). solidated the upward trend in recent years. This group accounted for 708 people, making In 2018, the number of women in the staff up 25.42% of all first-activity police staff. rose by 0.48%, making up 12.70% of GUB personnel (in 2017, it was 12.22%). In the second-activity group, the age range with the highest number (80, representing Although this is not a significant increase, 43.72% of the group) was in the 60 and above it is notable that the number of women is age group, which is above the average age of mainly increasing in younger age groups, 2018 Management Report 3. Resources as a result of incorporating more and more a priority and has launched initiatives to women through recruitment processes. increase the number of women. The best time for that is obviously at the recruitment Moreover, there has been a sustained stage, so recruitment campaigns for new increase (in 2014, the percentage of women officers are the main factor in improving the was 11.76%), representing a trend towards historical and current ratio, which is a long parity. The Manager’s Office for Safety and way from reflecting the social reality. Prevention still considers this objective as 54 Guàrdia Urbana Barcelona 3.2.2 Recruitment Mainstreaming, in the City Council’s Manager’s Office for Resources, through Public-sector job vacancies: 150 places specific training initiatives for internal for GUB officers GUB trainers, relating to gender main- streaming and the creation of a protocol 3.2.3 Professional development to combat sexual harassment. The Safety and Prevention Area’s Profes- All the training actions were run by 84 GUB sional Development Service is responsible trainers and 60 external professionals for facilitating change management by (from the Guàrdia Urbana and the Fire means of initiatives designed to improve Prevention, Extinction and Rescue Ser- the technical skills (knowledge) and vice) The expenditure on training (apart cross-cutting skills (abilities and atti- from Manager’s Office personnel expen- tudes) of its professionals and to increase diture) was €211,872.55, €11,493.90 of efficiency and effectiveness in the tasks which was funded by the Training Agree- required in performing their jobs and sat- ment for Employment in Public Adminis- isfying public needs. trations (AFEDAP). In other words, its activities are designed More specifically, 593 editions of 96 dif- to work on the following aspects: ferent training initiatives were carried out, making a total of 103,268 direct – S upport in deploying Neighbourhood training hours for a total of 10,364 par- 55 Police teams. ticipants. – Support in the skills-development pro- Continual training cess during Public Safety Education Ser- vice training activities. Regarding continual training, various subjects addressing various policing – I ncorporation of a human-rights and areas have been covered. These subjects diversity perspective in training projects include: and programmes. – Action when faced with an incident – I mproving knowledge of the GUB’s com- involving multiple victims. The aim of this puter software and corporate IT systems. course was to train officers to deal with a potential serious incident which would – Working on aspects of public assistance. simultaneously affect a large number of people, structures and public services. – Promoting the gender perspective in all The course was carried out in Guàrdia training programme documents. Urbana premises in Zona Franca, with the aim of making it as practical as possible. With regard to lines of action, the focus has been on two areas: safety and local – Confidentiality regarding corporate policing. The work on safety has been to information. All professional members provide staff with any resources they may of staff have been familiarised with the need, given the city’s alert level. In terms requirements established in the Data of local policing, the Service has continued Protection Act. to foster attitudes and procedures aimed at forming a closer relationship between – Psychometric, behavioural and per- the Guàrdia Urbana and the general public. sonality tests. Tests have been carried out on officers who have been allocated Furthermore, during the year it also col- regulation firearms, in order to detect laborated with the Department of Gender any possible personality dysfunctions 2018 Management Report 3. Resources or anomalies (Decree 219/1996, con- them to report these cases, as it is still cerning firearm regulations for local common for people not to report these police forces). situations, out of fear or mistrust. With this training course, officers are able – New training course on preventing to detect risk or rights-violation situ- hate crimes. The Guàrdia Urbana, ations. together with the City Council’s Office for Non-Discrimination (OND), has Specific training by subject area drafted a new protocol to improve their response to discrimination and hate- a) Local policing crime situations. The objective of this protocol, which is part of the Guàrdia As regards neighbourhood policing, Urbana Master Plan, is for officers to training was offered to equip neighbour- be able to act when incidents of this hood police teams with the knowledge, nature occur in the city. tools and skills necessary for reinforcing and expanding the expertise of officers, The new procedure includes hate as well as the professionals in command crimes that were not previously con- roles, in relational as well as operational sidered, as well as various regulations and functional contexts. In 2018, the that establish fines for discriminatory teams from the districts of Ciutat Vella, behaviour, such as the law against vio- Sants-Montjuïc, Les Corts, Horta-Gui- 56 lence in sport, the law to guarantee nardó and Gràcia all received training. LGBTI rights and eradicate homophobia, biphobia and transphobia, and the law Furthermore, given the strategic impor- for the administrative regulation of tance of these teams for the Area of Pre- public performances and recreational vention and Safety, regular workshops activities (which regulates the right of for Neighbourhood Police officers are admission). organised, which, in a practical manner, demonstrate and deal with procedures and At the end of April, training in applying systems for detecting and resolving local the new procedure began, and this was problems. extended to all GUB staff at the begin- ning of 2019. This course defines all Specifically, a work session of this kind the concepts relating to hate crimes, was organised in June 2018, in which as well as providing a catalogue of prevention and technical staff from the indicators (included in the protocol) to districts where this project is being imple- facilitate the detection of hate crimes mented all took part. and discrimination. It also details all the aspects that must be included in The aim of this session, entitled “Com- the record. prehensive conflict management”, was to further explore the “research, action, Furthermore, it also explains all the follow-up and evaluation” method (CASA measures for properly assisting people in the Catalan acronym), the new opera- who have been victims of this type of tional model for the Neighbourhood Police offence and it describes the informa- which aims to anticipate and ensure the tion that they should be given in order early detection of problems, with the aim to obtain the legal and psycho-social of then coordinating an appropriate plan advice offered by the OND, if they so of action for each problem. wish. The focus of the training course and the protocol itself is the need to The “Guàrdia Urbana in Schools” pro- generate relationships of trust with the gramme, has continued to train the Safety general public, in order to encourage Education Service (SES) teams, in order to Guàrdia Urbana Barcelona maintain their levels of educational knowl- graduated from the Catalan Public Safety edge and skills, which was recognised with Institute Police School have joined the the UOC’s Seal of Quality. force. b) Security policing e) New conflict resolution training course – Operational and Self-Protection Tech- In April, the Guàrdia Urbana launched a niques Operational staff continue to new training course which all the mem- receive training to provide them with bers of the Authority Protection Unit have procedures relating to basic operational now taken. The course is delivered by a ser- and intervention aspects. This enables geant attached to the Permanent Coordi- them to acquire greater security, confi- nation Office, who is a trained psychologist dence and solvency in their actions on and psychopedagogist. It aims to reinforce the street. It also touches on teamwork, police tactics in the area of conflict res- with the appropriate coordination and olution. It therefore explores verbal and safety measures. non-verbal communication, emotions and the factors conditioning actions. – Containing “agitated people”. These actions are geared towards acquiring the The course consists of a theoretical part, specific working guidelines and knowl- covering concepts such as gentle conflict edge needed to achieve the detection, management (being able to be author- control, restraining and custody of an itarian in the correct measure) and a 57 agitated person. This intervention has practical part, where habitual situations been worked on for different scenarios requiring the use of verbal restraint are (public highways and prisons) and spe- simulated. cial editions have also been given for centralised units. – Police tools. The aim of the course is to improve skills with various police tools: truncheons, tranquillizer guns and shields. – Training related to online security and cyber-investigation also continued. c) Occupational risk prevention in police activities There were courses on driving cars, as well as riding motorbikes and scooters, in order to correct certain types of behaviour and improve driving habits. The aim of these courses on driving the various types of GUB vehicles is prevention, in order to avoid accidents and improve skills in a variety of situations. d) Training new officers As a result of public-sector job vacancy campaigns, 106 new officers, who recently 2018 Management Report 3. Resources training given, by area Nº Ed. Attendees Training Cost Funding initiatives M* W** hours. M anager’s office AFEDAP Reception 2 5 81 26 333 12.308,54 € 12.308,54 € 0,00 € Administrative 2 2 41 3 36 2.288,68 € 2.288,68 € 0,00 € Classroom-based 6 6 56 10 67 5.234,21 € 5.234,21 € 0,00 € Emergencies 2 2 19 4 36 880,80 € 880,80 € 0,00 € Horse riding 3 9 72 13 132 3.200,00 € 3.200,00 € 0,00 € Training for trainers 4 4 32 0 47 1.026,28 € 1.026,28 € 0,00 € Management 8 15 96 41 286 4.814,52 € 4.814,52 € 0,00 € Skills 3 7 95 19 55 5.197,00 € 5.197,00 € 0,00 € 58 Beaches 5 7 101 27 204 11.697,04 € 11.697,04 € 0,00 € Prevention 7 20 106 19 116 15.884,38 € 4.390,48 € 11.493,90 € Local 16 19 251 65 401 36.412,30 € 36.412,30 € 0,00 € Safety 25 67 895 103 828 37.817,83 € 37.817,83 € 0,00 € Traffic 8 15 213 28 336 14.262,44 € 14.262,44 € 0,00 € Other 1 1 52 5 3 0,00 € 0,00 € 0,00 € 2018 92 179 2.110 363 2.880 151.024,02 € 139.530,12 € 11.493,90 € 2017 59 120 1.930 2.399 286.524,84 € 275.376,84 € 11.148,00 € * Men ** Women Total hours of training Participants Nº of training initiatives 2.399 2.880 1.930 2.473 59 92 2018 2018 2018 2017 2017 2017 Guàrdia Urbana Barcelona Participants in training actions 1.000 900 800 600 400 316 241 200 137 128 125 114 107 85 66 57 44 32 23 0 Safety Traffic Beaches Skills Horse riding Other Training for trainers Local Management Prevention Reception Classroom- Administrative Emergencies based Total hours training 1.000 59 828 800 600 400 401 336 333 286 200 204 132 116 67 55 47 36 36 0 3 Safety Traffic Management Horse riding Classroom- Training for Emergencies based trainers Local Reception Beaches Prevention Skills Administrative Other Cost of training initiatives (€) 40.000 37.817 36.412 30.000 20.000 15.884 14.262 12.308 11.697 10.000 5.234 5.197 4.814 3.200 2.288 1.026 880 0 0 Safety Prevention Reception Classroom- Management Administrative Emergencies based Local Traffic Beaches Skills Horse riding Training for Other trainers 2018 Management Report 3. Resources 60 3.2.4. Staff management Manager’s Office inspection team, con- tacting health centres in order to shorten In 2017, the absenteeism rate among GUB waiting lists for medical tests, appoint- police personnel was 11.80%, distributed as ments and surgical operations; authori- follows: 1,667 first-activity (active service) sation for rehabilitation during service officers had a total of 3,009 periods of tem- hours in order to shorten the duration of porary incapacity, representing 74,828 days sick leave, and coordination with the City off work. There were also 129 second-ac- Council’s medical inspection team. tivity (nonactive service) officers with 227 temporary incapacity periods representing On the other hand, given the nature of its 9,546 days off work, a rate of 20.85%. work, the GUB has one of the highest levels of work-related accidents. More specifi- Non-police staff had a absenteeism rate of cally, 545 accidents leading to sick leave 7.42%, generated by thirteen workers who were recorded in 2018, corresponding had 25 periods off work (a total of 437 days). to a total of 16,187 accident-related and relapse sick-leave days. This data includes The most notable steps taken to reduce sick-leave days due to accidents, acci- levels of absenteeism include the mon- dents while travelling to or from work and itoring of sickleave cases (sometimes by relapses from previous accidents. calling in the person concerned); adapting workplaces; the work carried out by the Guàrdia Urbana Barcelona 3.3 Women in the Guàrdia Urbana Gender equality is a primary goal for both gave a moving explanation of her personal Barcelona City Council and the GUB. The experiences as a victim of sexual and GUB Master Plan provides for the imple- workplace harassment within a police mentation of fourteen initiatives under the force. Equality Plan project. Subsequently, representatives from the This daily task is managed by means of coor- city councils of Barcelona (Elena Pérez), dination between the Professional Develop- Valencia (Candida Barroso) and Badalona ment and Communication departments at (Dora Martínez) presented the mecha- the Manager’s Office and the Equality and nisms and procedures available to each of Gender Mainstreaming departments at the those administrations for tackling gender City Council, and the GUB. violence. In this regard, it should be noted that in Finally, Amadeu Recasens, the Commis- addition to increasing the presence of sioner for Security and Safety, summarised women in the force as a result of new the conclusions drawn from the confer- recruitment campaigns (women made up ence. 12.70% of the workforce in 2018), progress continued in minimising vertical segrega- 3.3.2 Participation in the Education Fair tion, through the promotion of two women to sergeant positions and a further seven The GUB took part in the Education Fair for women to corporals during the year. the sixth year running, in order to publicise 61 the functions and professional activities 3.3.1 “Women in Safety and Emergencies” the force carries out and to inform young conference people about the recruitment process fol- lowing announcements of new vacancies. The fifth edition of the Women’s Confer- ence on safety and emergency services was In the 2018 edition of the fair, which was held in 2018. On this occasion it focused on held from 20 to 24 March, nearly 80 mem- workplace harassment. Mayor Ada Colau bers of the force collaborated in organi- opened the conference by explaining that sational, logistical and information work, the City Council has set in motion a series emphasising the fact that the GUB could of measures to tackle harassment in the be a stable professional option with a workplace, including the launch of a pro- future for women. tocol against sexual and gender harass- ment in order to ensure that the working The GUB also had a joint stand with the environment is also a safe place for women. Barcelona Fire Brigade, where various members of the Guàrdia Urbana answered Various round tables and talks were held queries about the police force, and espe- during the conference, dealing with the dif- cially questions about joining it. The GUB ferent kinds of gender violence in the work also gave a talk in the Employment Hall. environment. Firstly, Elena Garrido, with a PhD in Psychology, and Noelia Igareda, with The talk was given by two sergeants, one a PhD in Law, explained what the types of attached to the Sant Martí Neighbourhood gender violence are and their implications Police team and the other to the Investiga- in each of their specialities, i.e. how they tion and Accident Prevention Unit (UIPA). affect women psychologically and what They were introduced by Amadeu Reca- legal instruments are currently available sens, the Commissioner for Security and to combat them. Safety. A total of 2,881 people were given information by the officers at the stands, Luisa Velasco, the former local police and approximately half of them (1,438) inspector who has a PhD in Psychology, were women. 2018 Management Report 3. Resources 62 Guàrdia Urbana Barcelona 3.4 Guarantees and prevention Using a more extensive model of policing, The following graphic shows how its main which includes prevention and ethics, functions are divided up: the Guàrdia Urbana’s Ethics and Internal Affairs Unit (UDAI) reinforces guarantee mechanisms for the general public and the members of the force. Guàrdia Urbana Ethics Internal Committee Affairs Collaboration, Disciplinary selection and training investigation 63 Weapons Preventive actions Service Ethics – To work with the GUB Training Department in order to promote good practices with – To reaffirm the GUB’s adherence to the cross-cutting ethical content. Catalan and European Police Codes of Ethics. Internal Affairs – T o oversee the duty of the entire Guàrdia – To carry out relevant investigations on Urbana to preserve the honour, dignity and its own initiative, in order to clarify any good image of the force. acts committed that may constitute a disciplinary or criminal offence, and , – To act as the technical secretariat of the where there are GUB members involved, GUB’s Ethics Committee in its functions to identify those responsible and provide at the time of its creation. all of that information to the competent authority, where necessary. – To ensure that the GUB’s ethical principles and values are integrated and adhered to – To draft reports on complaints concerning when the various police services are per- dissatisfaction with actions carried out by formed. GUB members, as well as complaints con- cerning dissatisfaction about treatment – T o provide the necessary internal and received by the general public. external communication channels, and including organisations concerned with – T o carry out investigations, at the request human rights in those channels. of organisations and institutions, on events that GUB members may be involved in.To – To promote prevention in the field of dis- carry out relevant investigations on its own cipline, with proposals for improving oper- initiative, in order to clarify any acts com- ational police procedures, protocols, etc. mitted that may constitute a disciplinary 2018 Management Report 3. Resources or criminal offence, and , where there are GUB may be involved in for alleged criminal GUB members involved, to identify those behaviour, lack of discipline or conduct that responsible and provide all of that infor- breaches the code of police ethics. It is also mation to the competent authority, where responsible for informing the competent necessary. authority about the results of its investiga- tions. Most of the UDAI’s obligations concern – T o draft reports on complaints concerning the police force itself. dissatisfaction with actions carried out by GUB members, as well as complaints con- All reports or complaints investigated by the cerning dissatisfaction about treatment UDAI are used for clarifying incidents and received by the general public. responding to them. Of these investigations, an average of 13% end with the initiation – T o carry out investigations, at the request of disciplinary proceedings (in 2018, 241 of organisations and institutions, on events cases were investigated, 31 of which led to that GUB members may be involved in. the initiation of disciplinary proceedings). The annual number of these disciplinary Weapons Service proceedings has not varied significantly in recent years and most of the motives have – Training and practice in firearms and been internal issues. first-aid. The unit’s investigations and proceedings 64 – The assigning, control and inspection of may give rise to an administrative and/or firearms. judicial process and in most cases they concern preventative actions, proposals for – T o repair and inspect weapons. improving regulations, operational proce- dures, training, internal recognition and so – Procedures for the granting of a second on, within a framework of collaboration with firearm under a Type A permit. several departments (training and recruit- ment, legal advice, communication, etc.) – The decommissioning and destruction of weapons. More specifically, there were 31 disciplinary proceedings in 2018 which, according to The UDAI is in charge of investigating and their seriousness, were distributed as fol- clarifying incidents that members of the lows: Disciplinary proceedings 15 13 13 12 10 9 8 8 6 5 3 0 Very serious Serious Minor 2017 2018 Guàrdia Urbana Barcelona Reasons for commencement of disciplinary proceedings 8% Impropriety (5) 8% 19% Disobedience (4) Intentional crime (4) 8% U njustified absenteeism or lateness (3) Grossly negligent breach of duty (3) 15% Delay in complying with 11% orders received: (2) Dishonourable conduct (2) Lack of respect for 12% 15% colleagues (2) 3.5 New resources 65 3.5.1 New uniforms the force’s new uniform at their graduation ceremony, held in City Hall’s Saló de Cent In July, the GUB uniform was changed on 9 July. in order to adapt to the new regulation approved by the Generalitat of Catalonia, The uniform, which the staff have gradu- which aims to standardise the uniforms ally incorporated, has two versions, one of all local police forces in Catalonia. The for summer and one for winter. All the officers of the Guàrdia Urbana’s 90th grad- items of clothing (polo shirt or shirt, trou- uation class were the first officers to wear sers and cap) are midnight blue, a darker 2018 Management Report 3. Resources colour than the previous uniform. However, as well as achieving significant environ- the collar has four squares that evoke the mental improvements through savings on classic chess-board design with which the fossil fuels. Guàrdia Urbana of Barcelona is identified. This new batch brings the GUB’s fleet of On the back, the upper part bears the hybrid vehicles to 154, or 29% of the total. word Policia, along with the denomina- It has been calculated that this improve- tion corresponding to each force (in this ment will save €608 in fuel for each vehicle case, it reads Guàrdia Urbana). The front per year, and the plan is for the Guàrdia part has two pockets, and on the upper Urbana’s fleet to be made up of 300 hybrid part of the sleeves there are two more or electric vehicles and 200 internal com- for ballpoint pens. The shoulders, in flu- bustion vehicles in 2019. orescent yellow, accompany a horizontal Catalan flag, which is on the upper part The new cars, which involved an invest- of the sleeve. The trousers have pockets ment of €12.6 million, feature major on the exterior side of both legs. The cap, improvements in terms of equipment, as which is also midnight blue, consists of they are fitted with advanced technology. a crown, a peak and a circular band with They have an on-board computer which two printed checked lines in white, grey- can programme all the vehicle’s lights white or reflective light grey. The new uni- and acoustic signals, as well as making it form’s belt, gloves, shoes and socks are possible to update and send information 66 all black. immediately. The terminal is connected to the General Directorate for Traffic’s data- 3.5.2 Electric mobility bases, so that officers are able to consult the validity of driving licences, licence In May, the Barcelona police force acquired numbers, etc. immediately. It is also con- 145 hybrid vehicles to make the mobility of nected to the criminal-record database its officers more sustainable and modern, and the municipal census. Guàrdia Urbana Barcelona Twelve of these new cars are also fitted eras that record the journey from beginning with lateral cameras which, connected to end, in order to preserve the safety of the to a preloaded database in the on-board detainee and the integrity of the interven- computer, can capture licence numbers tion. The images can be downloaded using —whether the vehicles are stationary or WiFi and commanding officers have access in motion— which have been reported for to them. any reason (theft, embargo, or because they are in the database for another reason Furthermore, all the vehicles have first-aid of interest to the police). kits, which consist of a defibrillator and basic firstaid systems, so that officers can Furthermore, the on-board computer also act in the case of a medical emergency. The makes it possible to update the data- officers have received specific training in base of stolen-car licence numbers at the the use of all of these elements. moment when the command centres com- municate the data. Along the same lines, the Guàrdia Urbana acquired 30 electric scooters in July. These The new fleet also has improved GPS tech- new vehicles mean that the Guàrdia Urba- nology, which makes it possible to perma- na’s electric scooter fleet has increased nently locate the vehicles on the map of from 32 to 61 units, nearly 26% of the Barcelona. This means that the command total. The aim is to gradually replace all centres can see the location of each unit the petrol scooters in the fleet with elec- and are therefore able to direct them to the tric ones. 67 location of an accident or inform the unit that is closest to it. Some of the vehicles are also equipped with enclosures for transporting detainees. These areas are fitted with interior cam- 4. Transparency (other indicators) 2018 Management Report 4. Transparency 4.1 Calls received 5.000 42.157 41.372 4.000 39.026 37.722 39.072 35.579 34.362 30.842 31.123 31.157 31.28133.821 32.018 3.000 32.834 33.599 27.527 31.253 30.214 25.503 29.128 29.225 29.345 26.082 25.102 2.000 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 70 Annual average of calls dealt with in under 20 seconds 2018 95,4% 2017 95,4% 4.2 Incidents, complaints and suggestions collected by officers with DPAs 1.000 842 800 777 643 613 605 600 596 532 568 456 415 430 400 497 402353 427 258 394 222 354 200 196 163 92 156 0 79 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 Guàrdia Urbana Barcelona 4.3 Breathalyser tests 12000 10.272 10300 11.932 9.119 9.203 8.151 8.5008600 9.614 8.873 6900 8.138 5.836 6.283 7.273 7.757 5.326 5200 6.287 4.783 4.622 11.957 5.047 3500 4.611 3.787 4.200 3.805 5.863 1800 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 Breathalyser tests 71 2015 2016 2017 2018 Carried out 111.886 86.064 76.194 67.264 -11,72% Positive 7.281 7.976 7.373 7.711 4,58% Ratio 6,51% 9,27% 9,68% 11,50% 18,84% 4.4 Drug tests 600 533 536 526 507 500 487 514 455 463 437 419 400 386 432 352 325 305 300 342 309 310 258299 249 304 220 200 245 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 2018 Management Report 4. Transparency Drug tests 2015 2016 2017 2018 Carried out 2.150 3.047 4.064 5.149 26,70% Positive 1.883 2.034 2.015 2.801 39,01% Ratio 87,58% 66,75% 49,58% 54,00% 8,91% 4.5 Reported municipal by-law violations 20.000 16.188 15.000 72 12.294 12.378 10.878 11.186 10.972 10.126 10.000 9.650 11.911 10.089 7.049 7.562 8.884 9.005 6.609 5.962 8.831 6.052 7.546 5.324 5.000 4.949 5.285 3.662 3.766 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 Reported municipal by-law violations 2015 2016 2017 2018 Coexistence and civility 111.824 130.451 84.980 81.000 -4,68% Urban environment 7.510 7.598 7.512 7.122 -5,19% Use of public roads and spaces 3.576 3.384 2.937 2.982 1,53% Protection, ownership and sale of animals 1.494 2.329 2.627 2.537 -3,43% Other 8.994 7.938 7.692 6.751 -12,23% 133.398 151.700 105.748 100.392 -5,06% Guàrdia Urbana Barcelona 4.6 Reported occupations of public space for begging activities 80 60 61 40 36 22 23 20 22 2220 14 15 14 16 10 11 9 7 5 7 63 10 10 11 0 2 8 0 0 1 0 1 0 0 0 0 0 0 0 Gen. Feb. Mar. Abr. Mai. Jun. Jul. Ago. Set. Oct. Nov. Des. Unsolicited cleaning of windscreens Begging by minors or people with disabilities Attitudes, offers or activities causing a nuisance to people 73 Reported occupations of public space for begging activities* 200 179 185 150 110 100 98 50 0 Unsolicited cleaning Attitudes, offers of windscreens or activities causing a nuisance to people 2018 2017 * (two for begging by minors or persons with a disability in 2017 and 2018) 2018 Management Report 4. Transparency 4.7 R eports of visual deterioration of the urban environment 80 79 72 69 67 68 63 63 60 58 53 53 52 50 59 45 50 40 48 38 43 36 3634 31 42 29 23 23 20 19 19 13 17 9 14 1 0 8 2 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. Graffiti, painting or other graphic expressions Advertising on vehicle windscreens Banners, posters and leaflets 74 Reports of visual deterioration of the urban environment 800 695 600 559 578 462 400 331 347 200 0 Advertising on vehicle Banners, posters Graffiti, painting of other windscreens and leaflets graphic expressions 2017 2018 Guàrdia Urbana Barcelona 4.8 Reports for urinating or defecating in public streets 800 700 674 621 633 600 599 635 619 558 549 548 530 500 501 489 533 516 430 413 400 442 431 373 366 300 314 351 328 363 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 75 4.9 Street-hawking interventions 12.000 11.524 10.808 10.000 9.135 8.907 8.196 8.000 6.664 6.380 6.000 7.413 6.087 4.154 4.315 4.000 4.394 3.261 2.253 3.885 2.485 2.068 2.000 3.048 2.530 2.748 2.433 2.038 1.395 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 2018 Management Report 4. Transparency Street-hawking interventions 2015 2016 2017 2018 Selling, collaborating, buying 36.079 49.965 34.335 28.040 -18,33% Abandoned stock 27.084 29.996 29.745 26.586 -10,62% 63.163 79.961 64.080 54.626 4.10 Reported LOPSC 4/2015 offences 1.000 975 979 984 882 918 817 817 827 76 805800 875 737 782 704 631 600 695 694 630 643 587 542 522 416 400 390 376 200 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 Guàrdia Urbana Barcelona 4.11 Reported petty crimes 1.500 1.448 1.415 1.400 1.368 1.327 1.308 1.300 1.275 1.242 1.253 1.233 1.218 1.200 1.274 1.287 1.141 1.145 1.275 1.171 1.140 1.100 1.0981.157 1.000 1.077977 1.060 997 994 900 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 4.12 Arrests for public safety* 77 2.000 1.744 1.727 1.663 1.646 1.654 1.533 1.564 1.500 1.467 1.406 1.4561.398 1.275 1.000 572 525 500 456 469 484410 385 395 412 337 352 345 0 Gen. Feb. Mar. Abr. Mai. Jun. Jul. Ago. Set. Oct. Nov. Des. Arrests * (except road safety) Prosecutions Arrests for public safety 2017 2018 Arrests 3.988 5.142 28,9% Prosecutions 15.948 18.533 16,2% 2018 Management Report 4. Transparency 4.13 A cts carried out by the GUB for Social Services 150 132 122 122 120 117 113 111 109 117 121 104101 110 90 105 97 90 98 100 84 73 71 80 60 74 62 58 30 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 78 Acts carried out by the GUB for Social Services 2015 2016 2017 2018 Possible mental disorder 174 351 339 216 -36,28% Alcoholism/drug addiction 98 219 150 145 -3,33% Abandoned children 75 168 171 44 -74,27% Homeless persons 61 162 115 116 0,87% Disorientated 68 154 141 58 -58,87% Anomalous behaviour by minors 36 121 99 116 17,17% Other 669 30 166 495 198,19% 1.181 1.205 1.181 1.190 0,76% Guàrdia Urbana Barcelona 4.14 Incidents requiring police assistance 2.500 2.000 2.002 1.907 1.855 1.857 1.802 1.665 1.819 1.832 1.571 1.564 1.584 1.608 1.500 1.448 1.6861.625 1.632 1.594 1.348 1.555 1.476 1.418 1.418 1.405 1.218 1.000 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 79 4.15 Ten main types of incidents that require police assistance 12.000 10.633 10.220 10.000 8.000 6.267 6.000 5.501 5.013 4.955 4.000 3.628 3.141 2.000 1.466 1.332 1.099 990 1.010 916 785 701 228 190 222 187 0 Assisting a member Ill/injured person Person lost in Vehicle with keys Driver ill of the public in a public space a public space in the lock or indisposed Collaborating with Person has fallen Person asks for Person reported Dealing with other emergency or does not answer help (for someone as missing a mentally ill person services (ambulance, at home who is ill or disturbed) fire, etc.) 2017 2018 2018 Management Report 4. Transparency 4.16 Minors reported for administrative offences 100 88 83 82 84 75 69 71 59 59 51 53 50 45 42 38 46 36 47 47 37 35 31 25 36 30 25 18 0 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 80 4.17 D omestic-violence incidents handled 80 70 66 60 60 56 54 54 52 53 50 50 48 46 54 52 42 42 40 46 36 3742 30 38 38 30 36 35 28 20 Gen. Feb. Mar. Abr. Mai. Jun. Jul. Ago. Set. Oct. Nov. Des. 2018 2017 Guàrdia Urbana Barcelona 4.18 Gender-violence incidents handled 150 141 135 119 135 127 128 120 121 111 112 95 93 93 90 89 88 81 82 84 84 70 80 65 77 60 61 67 Jan. Feb. Mar. Apr. May. Jun. Jul. Aug. Sept. Oct. Nov. Dec. 2018 2017 81 Incidents handled by the GUB 2015 2016 2017 2018 Domestic violence 555 522 532 563 5,83% Gender violence 1.109 1.134 1.145 1.207 5,41% 1.664 1.656 1.677 1.770 5,55%