A service-oriented meta-design for the strategic digital transformation process in Natural History museums



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Please use this identifier to cite or link to this item: http://hdl.handle.net/11703/132849
Title: A service-oriented meta-design for the strategic digital transformation process in Natural History museums
Authors: Alvarado Pérez, Cristabel Evelia
Garcia-Franquesa, Eulàlia
Pastor Collado, Joan Antoni
Consorci del Museu de Ciències Naturals de Barcelona
Issue Date: 12-Sep-2023
Keywords: Museus de ciències naturals
Automatització de museus
Planificació estratègica
Museu de Ciències Naturals de Barcelona
Access to document: http://hdl.handle.net/2072/536969
Extent: 10 p.
Abstract: The mission and services of natural history museums (NHMs) show, preserve and study life and ecosystems on Earth to understand nature's patterns and support their conservation. The evolution of IS/IT has driven a fundamental transformation of services and processes within different types of organizations such as NHMs, giving rise to the phenomenon known in the literature as digital transformation. Digital Transformation (DT) is a strategic, organization-wide approach that brings and improves together processes, people and technology. DT is a complex process that requires organizational commitment, including the redesign of service/business processes, developing new skills, and sometimes overcoming people resistance and inertia. Museums have been no strangers to DT for the past few decades, but their pace of change has been slower than in other sectors, leaving most museums far from digital maturity. However, in order to open up their biodiversity data and increase the effectiveness of their service processes, NHMs are faced with the need to integrate IS/IT and transform digitally. Therefore, for NHMs strategic planning of DT has become crucial to set both a clear strategic direction for NHMs to fulfill their mission and maintain their relevance in 21st century. Using a design science research approach, the Museu de Ciències Naturals de Barcelona (MCNB) and the Universitat Politècnica de Catalunya (UPC) are collaborating in an applied research project, approved and funded by the Industrial Doctorate Programme of the Generalitat de Catalunya. The result will be a new methodology for strategic planning of DT in NHMs, as well as a first DT plan for the Collections area of the MCNB. This paper explains the meta-design carried out to build such a methodology.
Terms of use: CC-BY-NC-ND
More information about use rights: https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections:Col·leccions / Comunicacions

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